Quality as Organization Culture at rh

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Quality as Organization Culture at rh
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overview rh Process Principles Measurement
and Control Graphic Language Commitment and
Persistence
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RH Electronics Ltd Global EMS Provider
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MISSION rh will provide its global customers
with World Class Contract Manufacturing Services.
Objectives
Complete Customer Satisfaction Product
quality, On time delivery, Comprehensive Cost.
Flexibility - to support Changing Market Demand
Continuous Improvement at all levels
Effective Open Communications - Inside ,
Customers , Suppliers Company Culture
promotes quality, openness , achievements ,
enjoyable work place.
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Highlights
Founded 1984. (Y. Rosenberg G. Hamerman) 4
Sites (Israel, USA,CANADA) 1200 Employees
20,000 square meters Sales of Nis 684 million
(166 million) in 2007 ISO 14001 / 9001
Certified - since 1993 Leading Contract
Manufacturer in Israel Public RH Technologies
IPO 09/ 2000
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Manufacturing
14 SMT Lines (capacity of 150 million placements
a month) Through hole insertion lines - 4 wave
soldering machines. - 3 Selective wave
soldering. - Press Fit tools. Electromechanical
assembly. Cable assembly plant. Metal Kit -
plant Product integration and testing. Packaging
and Shipment to Customer destination
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Customers
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Quality / Environment / Safety
Quality Standards Certifications ISO-90002000
Management ISO 140012004 Environment
ISO-134852003 Medical Equipment. (FDA
Approved Site) IPC-610D (2006) Soldering
workmanship standard IPC 620A (2006) Cable
workmanship standard Qualified Safety (OHSAS
18001). Product Supervision By UL, TUV,
KEMA,CCC, etc.
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Quality as Organization Culture at rh
Principles
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rh ????? ?????? ????? ?? ?????
rh Integration of Cultures
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Communication Means to implement Quality
Culture

• Connecting Quality Circles Internal/External
  Inside - Company with Outside - Customers
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????? - Management
?????? - Employees
??? - Knowledge ????? ???? ??????
???? - Information ?????/ ?????? ???????
????? - Agreement ???? ?????
??????? - Commitment ????? ????????
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• 2007 ???? ????? ??????.
• ???? ??????? ??????? ?????? ?????? ????? ???
• ??? 2007 ????? 25 ??? ? rh.
• ????? ?? ????? ?????? ??????? (???? ????)
• ???? ???? ??????? rh global technology
• 2008 - ????? ?????? ??????? ????? ?????? ????
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  ??????? ???? ???????.
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• ????? ?????? ????? ??? ?????? ???????.
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• ?????? ?????? ????? ?????? ??????? ? rh.
• 09/2008 ???? ??????? "?? ??? ????? ??????".
  ???? ????? ?????.
• 2009 ????? ????? ???????? - ??? ???????? ?????.

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????? ????launching Process

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??????? ?????? ??????? ?????? ????? ??????
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?????? rh ???? ???? ????? ???? ???? ????? giveaway

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??????? ????? ????? ???????? OJT ??????
?????? ????? ????? ?????? PDCA
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Plan - Do Check - Act ????? ?????? ??????
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"I am also in the quality circles"
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Quality Worker Takes Responsibility On His Works
Plan - ????? - ???? ????? ?? ???? ????

Do - ????? - ???? ?? ?????? ????? ?? ??
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Check - ????? - ???? ?? ??????
????????
Act - ????? - ???? ?????? ????? ????? ???????
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???? ????? - PCBs Flow Manufacturing Division
INS.-Q.C. 2
Purchs. 1
W.H. T.H 3
R.M. 2
W.H. Mech. 3
STD 2
W.H. SMT 3
Eng. File - Preparation
Strategic. 1
I.A. V V
FAI
SMT 4
Admin. 1
Vi-X-ray AOI - SMD
F.A.I. First Article Inspection I.A. Internal
Audits R.M. Receiving Material T.H. Through
Hole T.U. Touch-Up W.H. Ware House W.S. Wave
Soldering VV Process Verification
Validation
W.S. T.H. 4
FAI
Vi T.H.
FAI
T.U. Assy. 4
Vi Assy.
ICT 4
FAI
Optional
Vi ICT
PCBs - Out
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Product Flow Business Division - ???? ?????
Integration Processes
F.A.I First Article Inspection I.A. Internal
Audits W.H. Ware House VV Verification
Validation
PCBs.- in
W.H. - in
I.A. - VV
Eng. File Preparation 5
Mechanical 6
FAI
QC-Mech.
FAI
Functional 6
Repair 8
QC-Func.
Packaging 7
FAI
Final QC
RMA 8
Optional
QA - OOB
Ship. - out 7
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Quality as Organization Culture at rhMeasurement
and Control
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New Monthly Quality Marks
TIME
QUALITY
MONEY
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Monthly Quality Marks SMT and TH

• DPMO - ??? ?? ??? ????? ???? ????? ???? ??? ????
  ?????? ???"? ????????? ???? (???? ??? A 7912 IPC
• ?????? ?????? ???? - ??"? ???? ?????? ??????
  ??????? OOBA ????????? ??????? ?????? ???? ?????
  ?? ??????? ???? ???? ????
• 5S ??? ?????? ????? ????? ?????? ???????
  ?????? ?????? ???? ????? ????? ????? 5S
• ???? ??? ??????? ?????? ?????- ???? ???
  ??????????? ?? ?????? ??????? ???? ?????, ??????
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Example Monthly Quality Marks SMT
80 Monthly Mark
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Monthly Quality Marks Customer Products

• YIELD ??? ????? ???? ?? ?? ?????? ?????? - ????
  ?? ??????? ???? ????? ?? ??????? ??? ?? ??????
  ????? ???????. ?????? QSFC
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  ??????? ?????? OOBA - ????? ?????? ????? ??????
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  ?????? ?????? ??????? ?????? "?? ??????".- ???
  ?????? ?????? ?????? QSFC
• S 5- ??? ?????? ??????? ?? ????? ?????, ?????
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  ????? ????? 5S
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  ????? ????? ????? .

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Sample System Division Monthly Quality Marks
Monthly Mark 85
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Graphic Language Campain?????? "?? ??? ?????
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Quality as Organization Culture at rh
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Quality as Organization Culture at rhVisual
Language
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Quality as Organization Culture at rh Commitment
and Persistence
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What I have to do ?
I Identify Product Components
Logistics
Im Familiar with Production Requirements
Supplier
Customer
My Workplace is ready For production
Tools or Production In my Possession
Production
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