Occupational Psychologist, Business Development at MHS

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Introduction

• Occupational Psychologist, Business Development
  at MHS
• MHS publisher of assessment tools
• What is Emotional Intelligence
• Where EI is placed
• EI benefits
• Introduce EQi MSCEIT
• Example of low scorer DVD clip
• Testimonials The Evidence!
• Any Questions

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What is Emotional Intelligence?

• The ability to perceive, express, understand and
  regulate emotions.
• Factors that are related to success in life
• Helps us understand why some people do well in
  life while others may fail
• Distinct from IQ
• Includes skills that we need in order to cope
  with every-day demands, whether in our personal
  or work lives.

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Mayer Salovey (1997)

• The abilities to perceive, appraise, and express
  emotion to access and/or generate feelings when
  they facilitate thought to understand emotion
  and emotional knowledge and to regulate emotions
  to promote emotional and intellectual growth.

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Application of EI

• Our Personal Lives
• You
• In the Workplace
• Recruitment, Awareness, Coaching, Leadership
• In Education
• Social and Emotional Aspects of Learning (SEAL)
  programme pilot had positive impact

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Daily Telegraph 10th July, 2007

• Some firms public services recruiting the
  highest number of graduates are also introducing
  verbal and numerical reasoning tests.
• Degree qualifications are not a reliable
  indicator of this aptitude, unfortunately
• More than nine in 10 employers said they believed
  psychometric testing of such attributes as
  logical thinking, ability under pressure and
  emotional intelligence was a useful way of
  assessing candidates. Soft skills such as
  leadership, communication and decision making are
  increasingly giving candidates the edge.

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How do Emotions Affect Leadership?

• They can influence judgments decisions
• Help generate enthusiasm Optimism in an
  organisation
• Regulation contributes to the ability to solve
  problems with minimal stress
• EI Leaders are more flexible, consider
  alternative scenarios, and avoid rigidity in
  their decision making

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• Based on the model of EI, introduced by Salovey,
  Mayer Caruso
• Ability test right and wrong answers
• As seen this year, on BBC2 Horizons documentary
  
• Battle of the Brains

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Section E (Pictures)
INSTRUCTIONS How much is each feeling expressed
by this picture?
1 2 3 4 5
1. Happiness
2. Sadness
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Section A (Faces)
Extreme Happiness
1. No Happiness
1 2 3 4 5
Extreme Fear
1 2 3 4 5
2. No Fear
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Section B (Facilitation)
1. What mood(s) might be helpful to feel when
meeting in-laws for the very first time?
Not Useful
Useful
a. tension 1 2 3 4 5 b. surprise 1 2 3 4 5 c.
joy 1 2 3 4 5
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• Emotional Quotient Inventory
• Now in its 10th year
• First scientific measure of EI
• Used by over 500,000 people
• Worldwide
• UK norms (last year)
• Translated in 27 languages
• Stamp of approval from the BPS

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• Self-report no wrong or right answers
• Total EQ score, 5 composite scales, 15 content
  scales
• Generate number of reports
• Resource
• Group
• Leadership
• EQ360
• BOEI organisational reports

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The Office

• Extreme example of low EQ-i (DVD)
• How did that clip make you feel?
• In relation to EI Is Brent a good Leader?
• Suggest Brents scores
• The highs and the lows!
• Organisational Culture

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The Evidence

• United States Air Force (USAF)
• EQi the assessment tool
• Produced pre-employment screening system
• 92 reduction in first year turnover
• Saving of 2.7 million
• A USAF study, 1997

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Kent County Council

• the EQ-i is used widely at KCC and is now a
  large part of the organisation. Used continuously
  in Senior Management development programmes,
  Recruitment, Personal Development and our
  tailored EI curriculum, it is popular at all
  levels and has been found to provide benefits
  both inside and outside of work for those who use
  it
• Coral Ingleton, Learning Development Manager

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PENNA Plc

• Jonathan Perks, MBE MBA Managing Director,
  Leadership Development
• my coaches and I are qualified in many world
  class psychometric tools, and without doubt, we
  find the EQ-i the most effective in leadership
  coaching. The EQ-i is catalyst in changing
  peoples lives for the better.

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Conclusion

• EI increases over time
• EI can be developed
• 2 Effective tools which can assist an
  organisation in a number of ways to create a
  healthy working environment
• Any Questions??