Supporting Extended Services through Integrated Transport Resources

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Supporting Extended Services through Integrated
Transport Resources

• Paul Robson Managing Director
• PKR Associates Ltd

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• Will your transport structure support both the
  current and future needs?

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Reform Programme

• Extended schools
• 14-19 curriculum
• Building schools for the future
• Sustainable travel strategies
• Individual pupil programmes
• Alternative education programmes

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Current Issues

• Restrictions relating to availability
• Many journeys are provided for single users and
  waste capacity
• Provision plagued by variations in quality and
  quantity
• Differing levels of funding
• Differing definitions of eligibility
• Profile of transport

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Solutions

• Ensure explicit guarantees about minimum levels
  of service
• Introduce a statement of quality standards
  covering the service areas in order to address
  the most common causes of dissatisfaction and
  include in all relevant service delivery
  contracts
• Introduce what redress can be expected if those
  guarantees are not met

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Why Integration?

• Central co-ordination
• Collaborative programme
• Central timetables
• Central database
• Central call centre

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Services Involved

• Home to school transport
• Clients in receipt of social care
• Dial a Ride
• Internal fleet
• Public transport
• Sustainable travel
• Other council transport services

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Taking forward work already undertaken

• Internal audit
• Best practice review
• Departmental transport studies
• External consultants reports

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Consultation and Steering

• National networks
• Regional networks
• Local networks
• Integrated transport steering group
• Integrated transport sub group
• Internal newsletters
• Intranet

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Objectives

• Flexible to existing and future needs
• Opportunity to secure additional funding to
  develop opportunities
• Optimises the use of scarce resources
• Promotes high quality accountable delivery

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Basic central measures to be introduced

• Locate transport staff within one Directorate
• Update all current service agreements and
  contract conditions
• Re-instate once removed staff

• Introduce inspection programme
• Central acquisition of vehicles
• Review community transport role
• Central data management
• Regularly review core hours

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Savings

• Surplus capacity
• Shared resource
• Clarify definitions of eligibility
• Joint procurement
• Social enterprise

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Providing a service that

• Is high quality
• Is accountable
• Is cost effective
• Places transport at the beginning of development
  and not at the end
• Is a service which removes barriers instead of
  confirming them

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Transport for Extended Service

• Start consultation at the beginning of the
  programme and not at the end
• Review public and supported services
• Utilise surplus capacity at low cost to client
  departments
• Use information developed through Sustainable
  Travel Strategy to support the strategy
• Start to identify funding

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Funding

• All initiatives have some transport related
  funding attached. However they are not always
  either known or readily available.
• Ensure initial profiled costs are reported at the
  earliest possible stage to ensure further
  consultation
• Ensure that some of the efficiencies generated
  through integration support pressures
• Annex D Area Based Grant allocations 2008-11

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Removing the barriers

• Transport becomes a barrier if it is not
  considered at the beginning of the planning
  process
• Transport frameworks, if not integrated, can
  develop confusion and act as perceived barriers
• Ensure that the skills of all transport related
  departments understand and support the initiative