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The Future of Quality: What's Next After Six Sigma

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Title: The Future of Quality: What's Next After Six Sigma


1
The Future of Quality What's Next After Six
Sigma?
  • Jessica Jenness
  • Isa Nahmens
  • March 23, 2006

2
Agenda
  • Motivation
  • Evolution of Quality, survival of the fittest
  • SPC
  • Reengineering
  • TQM
  • Six Sigma
  • Whats Next after Six Sigma
  • Educational Findings
  • Future of the Quality Profession

3
Motivation
  • January 2006 issue of Quality Progress. After Six
    Sigma- What's next? By Søren Bisgaard and Jeroen
    De Mast.
  • To hope quality management will go away is
    wishful thinking.
  • The next step for quality professionals should be
    to broaden the scope to systematic innovation.
  • We predict a scientific approach to problem
    solving will remain the foundation of our
    profession (Bisgaard De Mast 2006)

4
Evolution of Quality Profession
  • Evolution relies on two fundamental mechanisms
  • Variation (or change)
  • The selection of the most favorable variant by
    the principle of survival of the fittest.
  • Current Six Sigma approach- incorporates a wide
    variety of ideas that originated from previous
    incarnations of quality management.
  • Some quality principles remain fit!!
  • (principal of survival of the fittest)

5
Evolution of Quality
Business Process Reengineering
Quality
Statistical Quality Control
Six Sigma
Total Quality Management
Lean Six Sigma
Productivity
Toyota Production System
Lean Six Sigma Supply Chain
Ford Production System
Lean
JIT
Supply Chain
MRP, MRP II
ERP CRM
Information Technology
Source Furterer 2004 (ASQ CQSDI)
6
Evolution of Quality
Business Process Reengineering
Quality
Statistical Quality Control
Six Sigma
Total Quality Management
Lean Six Sigma
Productivity
Toyota Production System
Lean Six Sigma Supply Chain
Ford Production System
Lean
JIT
Supply Chain
MRP, MRP II
ERP CRM
Information Technology
Source Furterer 2004 (ASQ CQSDI)
7
Statistical Process Control
  • A methodology for monitoring a process to
    identify special causes of variation and signal
    the need to take corrective action when
    appropriate.
  • Seven tools
  • Control Charts.
  • Histogram.
  • Pareto Diagram.
  • Cause-Effect Diagram.
  • Check Sheets.
  • Process Flow Diagram.
  • Scatter Diagram.
  • Focus quality control

8
SPC Six Sigma
  • Most Fitted Elements
  • SPC tools- provided the foundation for
    understanding and reducing variability through
    application of statistical theories.
  • Least Fitted Elements
  • Focus on quality control only.
  • Quality Control departments- main function was
    inspection and control to specifications.

9
Evolution of Quality
Business Process Reengineering
Quality
Statistical Quality Control
Six Sigma
Total Quality Management
Lean Six Sigma
Productivity
Toyota Production System
Lean Six Sigma Supply Chain
Ford Production System
Lean
JIT
Supply Chain
MRP, MRP II
ERP CRM
Information Technology
Source Furterer 2004 (ASQ CQSDI)
10
Business Process Reengineering
  • The radical redesign of business processes for
    dramatic improvement.
  • Mid- to Late-80s global competition.
  • Existing tools were no longer improving cost,
    poor quality bad service.
  • Good news and Bad news
  • Far exceeded expectations
  • Unrecognizable

11
Business Process Reengineering Six Sigma
  • Most Fitted Elements
  • Key word process Focus on complete end-to-end
    set of activities that together create value for
    a customer.
  • Least Fitted Elements
  • Key word radical Scratch and start over

12
Evolution of Quality
Business Process Reengineering
Quality
Statistical Quality Control
Six Sigma
Total Quality Management
Lean Six Sigma
Productivity
Toyota Production System
Lean Six Sigma Supply Chain
Ford Production System
Lean
JIT
Supply Chain
MRP, MRP II
ERP CRM
Information Technology
Source Furterer 2004 (ASQ CQSDI)
13
Total Quality Management
  • ...is the application of quantitative methods
    and human resources to improve all the processes
    within an organization and exceed customer needs
    now and in the future.

14
Total Quality Management
Source Besterfield 2000
15
TQM Six Sigma
  • Most Fitted Elements
  • Focus on quality improvement.
  • Firm management of projects and the attention to
    change management theory and approaches.
  • Least Fitted Elements
  • Measurement of success in terms of activities.

16
Evolution of Quality
Business Process Reengineering
Quality
Statistical Quality Control
Six Sigma
Total Quality Management
Lean Six Sigma
Productivity
Toyota Production System
Lean Six Sigma Supply Chain
Ford Production System
Lean
JIT
Supply Chain
MRP, MRP II
ERP CRM
Information Technology
Source Furterer 2004 (ASQ CQSDI)
17
Six Sigma
  • Is both a quality management philosophy and a
    methodology that focuses on
  • Reducing variation
  • Measuring defects
  • Improving quality of processes, products, and
    services
  • Instilling a philosophy of continuous improvement
  • Incorporates a wide variety of ideas that
    originated from previous incarnations of quality
    management.
  • Phases

Define
Measure
Analyze
Improve
Control
18
Design for Six Sigma
DFSS is used to design or re-design a product or
service.
  • DMADV
  • Define the project goals and customer (internal
    and external) requirements.
  • Measure and determine customer needs and
    specifications benchmark competitors and
    industry.
  • Analyze the process options to meet the customer
    needs.
  • Design (detailed) the process to meet the
    customer needs.
  • Verify the design performance and ability to meet
    customer needs.
  • DMAIC
  • Define the project goals and customer (internal
    and external) requirements.
  • Measure the process to determine current
    performance.
  • Analyze and determine the root cause(s) of the
    defects.
  • Improve the process by eliminating defect root
    causes.
  • Control future process performance.

19
The world keeps changing.
  • Quality management will therefore always need to
    be improved and adapted to the changing
    circumstances.

20
Americas Imperative
  • U.S. Council on Competitiveness, Dec.
    2004Innovate America Thriving in a World of
    Challenge and Change
  • Challenge to long-term global economic leadership
  • Resolved Innovation will be the single most
    important factor in determining Americas success
    through the 21st century
  • Americas Task For the past 25 years, we have
    optimized our organizations for efficiency and
    quality. Over the next quarter century, we must
    optimize our entire society for innovation.

21
Good News, Bad News
  • Bad News The Council believes, the
    manufacturing strategies introduced over the past
    two decades of lean, Six Sigma-esque continuous
    productivity and quality improvement are no
    longer a source of meaningful competitive
    advantage.
  • What?!
  • Good News We know better than that.
  • Unfortunately, the image of our work is our
    problem.
  • Broadening our focus and using more appropriate
    terms that better reflect what we do will put
    quality professionals in a better position to be
    part of the solution.

22
Six Sigma vs. Systematic Innovation
  • Six Sigma focuses on more than just quality
  • Six Sigma applications have evolved to focus on
    increasing productivity, reducing cycle time,
    etc.
  • Economists call applications innovations
  • Not directly related to defect reduction
  • Think broader, what we are really doing is
    improving an organizations competitive position,
    better satisfying our customers and reducing
    costs? INNOVATION!
  • Quality improvement is about process and product
    innovation.
  • It is about improving anything product designs,
    process designs, radical changes, incremental
    changes or even new ways of managing.

23
Innovation
  • Innovation as an economic concept includes
    development of new
  • Products and services
  • Methods of production or provision
  • Methods of transportation or service delivery
  • Business models
  • Markets
  • Forms of organization
  • Stereotypically innovation is considered a
    product of genius, a flash of light
  • Innovation can be systematically planned and
    organized

24
Systematic Innovation
  • The scientific approach to problem solving has
    been with us since Shewharts days
  • Foundation for the quality profession
  • Six Sigma body of knowledge can, with minor
    adjustments to scope and terminology, be applied
    to systematize the innovation process
  • Guides upper management to realize the strategic
    importance of our work, leading to better
    recognition

25
Economic Focus
  • Ultimate quality award is improved bottom line
    profitability (Bisgaard Freiesleben 2004)
  • More than defects and operations management
  • Transition from TQM to Six Sigma
  • Evaluate cost of poor quality
  • Project savings

26
Preparing for theFuture of Quality
27
Engineer 2020
  • National Academy of Engineering began a study in
    2001 to prepare for the future of engineering
  • What will or should engineering be like in the
    year 2020?
  • How can engineers best be educated to be
    leaders, able to balance the gains afforded by
    new technologies with the vulnerabilities created
    by their byproducts without compromising the
    well-being of society and humanity?
  • How they performed the study
  • Scenario-based planning was used that eliminated
    the need to gain consensus on a single view of
    the future.
  • The study provided multiple opportunities that
    can help devise strategies that can adapt to
    changing conditions.

28
Engineer 2020
  • Results reveals some implications to Engineering
    Education
  • Broadly educated engineers who view themselves as
    global citizens.
  • Leaders in business and public service.
  • Ethically grounded.
  • Five or six year professional degree.
  • Case histories incorporated into the curriculum.

29
Attributes of Future Engineers
  • System Perspective
  • Strong Analytical Skills
  • Practical Ingenuity
  • Creativity to Synthesize
  • Mutual respect
  • Social context / global citizen
  • Customer focus
  • Case-based learning

30
Attributes of Future Engineers
  • Communication
  • Team work, multi-disciplinary teams
  • Leadership
  • Ethical
  • Professional
  • Agility, Resilience, Flexibility, Receptive to
    change
  • Lifelong learning

31
Departmental Reform Grant
  • UCF is currently working on a departmental reform
    grant from NSF
  • Three-round Delphi study to identify
  • desired characteristics of an IE having completed
    undergraduate education
  • emerging topic areas that should be incorporated
    into the reengineered curriculum

32
Desired Characteristics
  • Decision making ability
  • Project management
  • Human dimension of
  • management
  • Global perspectives
  • General engineering
  • Diversity sensitivity
  • Leadership awareness
  • Adaptable problem solving
  • Quantitative/analytical abilities
  • Creative and critical thinking
  • Interpersonal skills/presence
  • Teamwork skills
  • Holistic problem solving
  • Technical writing ability
  • Computer skills
  • Process evaluation/analyses

33
Emerging Topics
  • Ethical Behavior
  • Lean Enterprise
  • Performance Management/Measurement
  • Six Sigma / Design for Six Sigma
  • Team Building and Facilitation
  • Statistical Methods for Service and
    Transaction-based entities
  • Leadership
  • Service Enterprise/Systems
  • Knowledge Management
  • Object-Oriented Simulation
  • Enterprise Resource Management
  • Human-Integrated Systems/Usability

34
Preparing for the Future
35
Preparing for the Future
36
Future of the Quality Profession
37
Systematic InnovatorsCode name Black Belt
  • Organizations should decentralize quality
    departments
  • Instead, quality initiatives will be delegated to
    innovation agents, namely black belts and green
    belts throughout the organization
  • Innovation should be seen as an integral part of
    everyones task rather than the responsibility of
    a separate department and a few specialists

38
Core Competencies
  • Organizational structure designed to cultivate an
    experimental and risk taking attitude
  • It is no longer sufficient to be an expert
    manager, marketing professional, or engineer.
  • Competitors in low-cost countries increasingly
    also have experts who are more inexpensive
  • In addition to being an expert, professionals
    must be well-trained and experienced in Six Sigma
    type systematic innovation skills
  • Emphasis on scientific approach to problem solving

39
Opportunity
  • Scientific approach to problem solving
  • This is our thing!
  • Embrace the idea of being systematic innovators
  • We will be the leading professionals of the
    future knowledge economy

40
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