UBC Campus Email Service

1
UBC Campus Email Service

• November 13, 2003

2
Overview

• Current campus email
• Survey highlights
• Email goals and benefits
• Email upgrade project overview

3
Current Campus Email

• 500,000 messages transferred per day
• 50 potential spam
• 115 departmental email servers
• Substantial overhead
• Interchange users
• 28,000 students
• 8,000 faculty/staff
• 75 students have non-UBC email on SIS
• Unable to ensure delivery

4
Interchange Issues

• Insufficient space
• Unreliable
• Poor performance
• Unsatisfactory usability
• Partial anti-spam solution
• No anti-virus service
• Hardware limits reached
• Fee based
• Lack of features
• Inadequate security

5
Survey Feedback
6
Campus Email Goals

• Increased mailbox space
• Robust, continuously available
• Additional features
• Integrated calendaring and scheduling
• Central email storage
• Instant messaging
• Integrated voice
• Encryption
• Get it from anywhere, anytime (IMAP)
• Wired or wireless
• Mobile devices e.g. PDA support
• Comprehensive anti-virus/spam features

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Benefits of New Campus Email

• Improved user satisfaction
• Scaleable
• Increased reliability
• Can handle high volumes (72,000 msgs per min)
• Additional webmail features e.g. spell-check
• Increased security
• Reduced departmental costs

8
Email Upgrade Project Overview
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Project Highlights

• Integration into e-Strategy Initiatives
• Identity Management e.g. myUBC, CWL etc.
• Role-based mail
• Workflow
• User participation and communication
• Stakeholder Meetings
• Project Web Site
• On-line Survey
• High availability infrastructure
• Scalable
• Sun Centre for Excellence at UBC
• Minimal impact to users during migration

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Phased Approach

• Phase 1 (July October)
• Infrastructure build and testing
• Phase 2 (November - December)
• Implement new infrastructure
• Migration of Interchange Users
• More space
• Next Phases (December - April)
• Anti-virus/spam
• Identity management integration
• New Webmail with IMAP
• Calendaring/Scheduling
• Other new Functionality
• Mobile devices e.g. PDA support
• Instant messaging
• Migration of departmental users

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Sun ONE Features

• Calendaring and Scheduling
• Enhanced Security
• Single Sign On
• Web-based client
• Personal and shared folder support
• Open and Flexible

Messaging Services
Calendar Services
Instant Messaging
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Gartner Magic Quadrant
Source Gartner, September 2002
13
Education CommunicationsUniversity of Hawaii
Challenges

• Deploy a distributed Communications and
  Collaboration solution
• Access applications from anywhere and at anytime
• Aggressive deployment timeframe

Solution

• Sun ONE Messaging, Calendar, and Directory
  products
• Migrated 65,000 email accounts and white pages
  to Sun ONE solution
• Launched solution in record 5 days through Sun
  Customer Ready Systems

Benefits

• 400 gain in system performance
• Highly scalable solution (capacity of 300,000
  messages daily)

14
Discussion