PowerpointGCS

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Voice Teleconferencing Services
(VoTS) Interactive Teleconferencing Workshops Kar
in Ludwig, WorldCom Conferencing Frank Swick,
Diane Hammons, VoTS Customer Advocates
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VoTS Interactive Teleconferencing Workshops

• Agenda
• Discussion and/or Demonstrations of
• Online Reservation System (ORS)
• NetConferencing
• Instant Meeting
• Participant Feedback
• Please provide feedback on whether
  NetConferencing and Instant Meeting would be of
  value to VoTS users.

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Online Reservation System (ORS)

• ORS is a management tool that allows VoTS users
  to schedule, modify and cancel voice conferences
  via the Internet.
• ORS was tested and approved by the VoTS user
  community
• ORS test users consisted of 58 users from 6 NASA
  sites including NASA employees and contractors.
• All test users providing feedback recommended
  that ORS be made available to all VoTS users.

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ORS Features

• Use the Internet to schedule audioconferences
  without the requirement of special software.
• http//www.e-meetings.wcom.com
• Schedule in real time
• Immediate web page and email confirmation
• Ability to modify, cancel or schedule Unattended
  and Standard (operator assisted) Level
  conferences

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ORS Requirements

• To ACCESS the ORS
• Complete the online registration form to receive
  a username and password. The form is located at
  the VoTS web site
• http//www.nisn.nasa.gov/Doc_Repos/vots/index.htm
  l.
• To USE the ORS
• Establish a connection to the Internet. (WCOM
  recommends a LAN connection vs. a dial-up
  connection.)
• Use one of the following Internet browsers
• Microsofts Internet Explorer version 4.01 or
  higher.
• Netscape Navigator version 4.06 or higher

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ORS Security

• User authentication user name and password
  combination is validated.
• The users password must be changed during first
  log in and every 30 days.
• The users password is revoked after the 4th
  failed attempt.
• The users account is deactivated after 90 days
  of inactivity.
• Encryption and Decryption of data is sent between
  the client and the server (this is performed for
  both the request and the response).

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ORS Support

• For assistance with ORS call the NASA Help Desk
  at 1-800-424-9920 or 544-HELP (4257) at MSFC.
• Tell the Help Desk Analyst that you need
  assistance with ORS and they will connect you
  with the ORS Help Desk at WorldCom.
• A VoTS Customer Advocate will follow-up to make
  sure your problem was resolved.

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ORS Support

• A presentation and documentation will be provided
  to VoTS
• ORS user training will be scheduled at a later
  date.

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NetConferencing

• What is NetConferencing?
• An electronic meeting that allows VoTS users to
  share presentations and documents on the Internet
  while listening to an accompanying audio
  conference
• Supports 2 - 500 Participants
• Uses existing Internet access (LAN, WAN, Dial-up)
• NetConferencing is not an approved feature of
  VoTS. Participant feedback will be requested to
  determine if it will be available in the future.

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NetConferencing

• Why use NetConferencing?
• Expands the reach of your meetings by letting
  participants join without leaving their desks
• Increases information retention by providing real
  time color visuals
• Host has control over what participants see
• Enhances current audio-only meetings
• Three levels of security
• Training/Certification provided

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NetConferencing Specifications

• No special software required (plug-ins for
  leader)
• Java Enabled web browser
• Internet Explorer 4.01 or Netscape Navigator
  4.01
• Any Internet access method (WAN, LAN, Dial-up)
• Separate phone line for audio
• Available only with Standard Level (Operator
  assisted) conferences

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NetConferencing Features

• Net Registration capture key information
• On-Line Reservations schedule via the web
• Web Touring guided tour of the Internet
• These features are available with NetConferencing
  but may not function through NASAs firewalls
• Internet Chat chat openly or privately.
• Internet QA signal questions to host
• Live Demo share applications
• Internet Polling capture immediate feedback

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How Secure is NetConferencing?

• Three levels of security
• Audio password
• NetConference name
• NetConference password
• Meetings can be monitored fulltime or
  periodically
• No customer meeting materials are stored or
  maintained by WorldCom, unless instructed by
  customer
• Link-level encryption on dedicated circuits
  between a client site and a WorldCom site is
  technically possible

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NetConferencing Demonstration

• This workshop is being delivered using
  NetConferencing
• Each participant accesses the conference by two
  methods
• Audioconference accessed by a toll free number
  and pass code
• Presentation accessed through the Internet

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Instant Meeting

• Instant Meeting is a reservation system allows
  VoTS users to schedule conferences using a
  pre-assigned toll free telephone number and
  personal identification number (PIN).
• Instant Meeting is not an approved registration
  method for VoTS. Participant feedback will be
  requested to determine if it will be available in
  the future.

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Instant Meeting Features

• May be used to schedule Unattended Level
  conferences only
• The conference is controlled by the conference
  leader, not an operator
• Provides call leaders with their own fixed
  dial-in numbers pass codes for all future
  meetings
• No reservations are required
• Two pass codes are required to initiate the
  conference
• Leader Participant

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How Instant Meeting Works

• The VoTS user sets up a subscription with the
  maximum number of ports required.
• At time of meeting, your participants dial in to
  the assigned toll-free or toll number and enter
  the participant pass code.
• The participants will hear music on hold until
  the leader arrives.
• When the leader dials in and enters the leader
  pass code, the call will begin.

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Is Instant Meeting Secure?

• Yes! The dial-in number and participant pass
  codes are useless without the leader pass code.
• The pass codes are 6 digits (hard to hack), and
  can be changed.
• The call starts only when the leader arrives, and
  ends when the leader hangs up.
• If the leader doesnt dial in, the call
  terminates after 20 minutes.

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VoTS User Feedback

• Do you feel that NASA should offer
  NetConferencing for VoTS Users?
• Would you use NetConferencing?
• Do you feel that NASA should offer Instant
  Meeting as an option for reserving voice
  conferences?
• Would you use Instant Meeting?