Russ Borchardt

1
Application of Smart Metering at Salt River
Project

• Russ Borchardt
• AGA/EEI Customer Service Conference
• March 31, 2008

2
About SRP

• Phoenix metropolitan area
• Approximately 3,000 square miles
• 900,000 customers
• 92 residential

3
Drivers for smart metering

• Improve Customer Services
• More timely response data
• Flexible rate/program offerings
• Safety
• Personal injuries
• Vehicle damages
• Reduce expenses
• Field visits / transportation

4
Technology chosen

• Mesh-type RF technology
• 900 MHz unlicensed communications
• 2-way communications
• Data collection performed in meters
• Self-healing communications

5
Project details

• Timeline
• 2003 Pilot
• Presently 270,000 meters installed
• Rate of deployment
• 10,000 meters/month
• Project labor
• SRP employees

6
Project details

• Surgical deployment
• Backyards / access
• Areas of safety concerns
• High turn over areas
• Seasonal neighborhoods

7
Smart meter operations

• Commercial and residential accounts
• All meters read daily
• On schedule
• On request
• Average billing read performance over 99.9
• Time of use and demand data collected on all
  meters

8
Smart meter operations
9
Smart meter operations

• Disconnects
• Performed daily in batch mode
• Completed before noon
• Meters in disconnected or off status are
  monitored for usage
• All eligible accounts included in program

10
Smart meter operations

• Reconnects
• Performed individually upon customer request
• Customer approves power restoration
• Reconnects can be performed 24X7

11
Perception

• Customers
• Change of procedures
• Improved turn on/off service
• Quicker payments
• Employees
• Well received
• Solution addresses safety issues

12
Results

• Avoided field visits
• 15,000 field trips / month
• Transportation savings
• Estimated 200,000 miles last year
• Reliable field system performance

13
Questions?

• Thank you for your time!