Senior Team Briefing Implementing 360 Degree Feedback

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Senior Team BriefingImplementing 360 Degree
Feedback
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Feedback Input Report Outputs
Managers Perception

• Strengths and development opportunities

How leadership behaviour impacts on others
External Colleagues/ Customers Perception
Internal Colleagues / Peers Perception

• 360

• Performance against business competencies

Comparison of self perceptions against those of
others
Direct Reports Perception
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Benefits

• For the organisation
• Promotes constructive feedback and open
  communication
• Develops a culture of continuous performance
  improvement
• Builds leadership/ managerial capability
• Embeds values and expected working competencies
• Can be a powerful trigger for change
• Provides feedback about leadership and management
  strength
• For the individual
• Increased self-awareness
• Discovering the blind spots
• Understanding the strengths and opportunities for
  development
• Taking ownership and control of own development
• Helps managers to know how to get it right

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What does it measure?
The skills and behaviours we expect of our
Leaders/ managers. These could include

• Self Development
• Communication Skills
• Emotional Intelligence
• Personal Effectiveness
• Creative/ Innovative Thinking
• Leader People
• Managing Teams
• Presenting Information
• Influencing Others

• Managing and Leading Change
• Commercial Awareness
• Coaching and Developing Others
• Building Relationships
• Strategic Thinking
• Developing the Organisation
• Managing Performance
• Business Skills
• Personal Brand

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Tailoring to our needs

• We decide
• The factors and actual questions asked (up to 15
  factors/ 150 questions)
• How open/ free text feedback is used
• How responders are identified (participant or
  management)
• Report format and content layout
• Number of populations/ individuals providing
  feedback
• Branding and look of questionnaires and reports
• How and when participants receive their feedback
  (individually or via a group facilitated session)
• When we implement for maximum effect (e.g. to
  support the strategy or performance management
  cycle)

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How does it work?

• Step 1 Participant
• Identifies who they want feedback from
• Completes a Self Report

• Step 3 Participant
• Receives report 4 weeks later
• Reviews Feedback, draws conclusions and produces
  a Development Plan

• Step 2 Lumus
• Invites responders
• Collates feedback
• Chases poor responders
• Produces report

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Why Lumus?

• Quality and Accuracy A fully automated on-line
  process, with no paper or scope for human error
• Externally Managed Lumus manages the complete
  process from start to finish, so no sending out
  invitations, collating information, chasing
  responders or any drain on our own staff
• Professional Support Dedicated technical
  support throughout the process
• Total Confidentiality Lumus is a powerful,
  secure internet engine that stores data received
  in accordance with the Data Protection Act
  ensuring absolute security of information
  received
• 360 Summary Reports using the combined data of
  participants, Lumus can also produce a summary
  report that identifies summary ratings against
  the factors providing excellent information from
  a strategic/ training needs identification
  perspective
• Development Guide Included with each report
  designed to assist participants to get the most
  out of their report and develop a meaningful
  Development Plan
• Excellent Pedigree - Currently used by De Beers,
  NHS, Scottish Enterprise Network, Persil
  Services, Royal Mint, PentaHact, Avery Dennison,
  Diamdel, Virgin etc..

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Checklist for Success
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What does it cost?

• Lumus do not use minimum fees, charge for
  planning meetings, use open ended hourly design
  rates or charge per completed questionnaire or
  rater!
• The Lumus pricing structure is simple
• 360 Degree Feedback Report 95 VAT - This
  applies to all report formats.
• Groups Summary Report 150 VAT - Combines 360
  degree feedback data from a group of managers
  into one consolidated report which is designed to
  provide strategic insight into management
  development themes, culture and performance
  trends.
• Administrative set up charge 100 VAT - This
  is only charged if a bespoke 360 tool is
  developed, i.e. a tool built around your own
  competency / question framework.