Netop Remote Control 7.6

1
Netop Remote Control 7.6
2
Major Product Launches

• 1987 NetOp version 1.0 released (less than 1 Kb
  RAM)
• 1995 First NetOp solution with full Windows
  support
• 1996 NetOp for Windows 5.3
• 1998 NetOp for Windows 5.4
• 1999 NetOp Remote Control 6.0
• 2000 NetOp Remote Control 6.5
• 2001 NetOp Remote Control 7.0, 7.01
• 2002 NetOp Remote Control 7.5
• 2003 NetOp Remote Control 7.6

3
NetOp Modules
Host

• Guest - Allows a computer to remote control any
  computer running the Host module.
• Host - Allows a computer to be remote controlled
  by any computer running the Guest module.
• Gateway An extended Host module that can route
  NetOp traffic across different communication
  protocols.
• Name Server An extended Host module that can
  store NetOp names and resolve them into IP
  addresses.
• Security Server An extended Host module that
  can control NetOp security management and
  logging.

Keyboard
Mouse
Screen
Guest
4
Key Features

• Remote control in superior quality supporting a
  superior range of platforms.
• File transfer with split screen, crash recovery
  and delta transfer.
• Scripting in a graphical user interface for
  scheduled file transfer, etc.
• ActiveX components for integrating remote control
  and file transfer into other applications.
• Chat and Audio Chat between modules.
• Send Message for distributing popup messages.
• Get Inventory for collecting hardware and
  software information from remote computers.
• Request Help from the helpdesk via NetOp and run
  an application to auto-generate trouble tickets.
• Communication devices - TCP, UDP, IPX, NetBIOS,
  Serial, TAPI, CAPI, IrDA.
• Security - local and centralized, proprietary,
  Directory Services and Windows-integrated.
• Encryption with options according to the toughest
  industry standards.
• Event logging local, centralized,
  Windows-integrated and management-integrated.

5
Key Benefits

• High speed
• Security
• Stability
• Superior cross-platform support
• Multi-protocol communication
• Ease of use
• Scalability

6
High Speed

• Among the fastest in the world
• Only screen changes are transferred
• Windows version uses GDI-hooking
• Advanced event driven region technique
• Uses bitmap caching
• Non-polling communication engine
• Strong compression algorithm

Guest
Host
Screen changes
7
Security

• Guest access to Host up to six access criteria
  must be met.
• Guest policy on Host password, disconnect, file
  transfer, session recording and timeout.
• Maintenance password protects Guest and Host
  configuration and Host user actions.
• Host program options stealth mode, Host and
  user name disabling, user notification.
• Strong encryption scheme seven encryption
  types, including highest industry standard
  encrypted transmission, integrity check and
  message authentication with secure key exchange.
  
• Event logging locally, on NetOp server,
  Windows-integrated and in management information
  system. More than 100 different NetOp events can
  be logged.

8
Guest Access

• To gain access to the Host, the Guest must meet
  up to six access criteria.

Logon Process
MAC/IP Address
Closed User Group
Authen- tication
Manual Access Control
Authori- zation
Call back
Host
Guest
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MAC/IP Address
MAC/IP Address

• The Host can filter the Guest addresses it will
  communicate with based on
• MAC address (IPX and NetBIOS).
• IP address (TCP and UDP).
• When enabled, the Host will only communicate with
  Guest computers if their addresses are listed.
• Designed to use the original MAC/IP address (or
  the NAT address) of the Guest.
• The logon process is terminated, if the MAC/IP
  address check fails.

10
Closed User Group
Closed User Group

• Closed User Group serial numbers are supplied by
  Danware to
• Deny any communication with modules not using the
  same Closed User Group serial number.
• Prevent employees from using the modules outside
  the organization.
• Prevent access from outside the organization.
• They are supplied upon request for Site and
  Enterprise licenses.
• The logon process is terminated, if the Closed
  User Group check fails.

11
Authentication
Authen- tication

• Authentication is the process of verifying the
  identity of a user identified by a set of logon
  credentials.

• Local authentication
• The identity information is available in a
  database on each Host computer.
• Centralized authentication
• The identity information is available in a
  database on a shared remote computer.

Centralized
Host
Local

• The logon process is terminated, if the
  Authentication process fails.

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Local Authentication

• Default
• Specify a default password for all Guest users.
• One local security role.
• Individual NetOp
• Specify individual Guest IDs and passwords for
  each user.
• Multiple local security roles.
• Individual Windows
• Authenticate users against the local Windows XP,
  2000 or NT user database.
• Multiple local security roles.

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Centralized Authentication
Centralized Authentication

• Windows NT SAM database
• Authenticate users against Windows NT Security
  Account Manager database.
• Multiple local security roles.
• Microsoft Active Directory
• Authenticate users against Windows 2000 or Server
  2003 Active Directory Service.
• Multiple local security roles.

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Centralized Authentication ...
Centralized Authentication

• Directory Service
• Authenticate users against a Directory Service
  via LDAP.
• Open design allows compatibility with all
  directory services.
• Default configurations forMS Active
  DirectoryNovell eDirectoryNovell NDSNetscape
  Directory ServeriPlanet Directory ServerSun ONE
  Directory Server
• Multiple local security roles.

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Centralized Authentication...

• NetOp Security Server
• Extended Host module.
• Responds to Host queries across a network
  connection on security roles.
• Queries an ODBC database storing security data.
• The ODBC database is managed from a separate
  Security Manager.
• Supports Windows Security Management and NetOp
  authentication (also backwards compatible).
• Multiple centralized security roles.

Configuration
1
Security Manager
Connect
Guest
ODBCdatabase
Security Server
Host
Query
Query
2
3
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Call Back
Call back

• Access to the Host computer is controlled by the
  location of the Guest.
• For modem, ISDN or TCP.
• Depends on the authenticated identity.
• Can call back to a fixed address or to a Guest
  controlled address (roving).
• The logon process is terminated, if the
  Connection back fails.

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Manual Access Control
Manual Access Control

• Access to the Host computer manually controlled
  by the Host user.
• The Host user can allow or deny the access
  request.
• Option to bypass Confirm Access, if no user is
  logged on to the computer.
• Customize the message appearing on the Host
  computer.
• The logon process is terminated, if access is
  denied by Manual Access Control.

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Authorization
Authori- zation

• Authorization is the process of determining what
  actions are allowed to a user.
• A set of allowed, not allowed and denied actions
  make up a Security Role.
• A user can be a member of different groups, and
  different security roles can be assigned to the
  individual user and the groups of which the user
  is a member.
• The security role of a user is the composite of
  the security roles assigned to the individual
  user and to the groups of which the user is a
  member.
• The logon process is terminated, if no security
  role is assigned to the user or if the composite
  security role of the user allows no access.

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Security Roles
Security Roles

• Security role
• Allow or do not allow individual actions and
  specify when access must be confirmed.
• Default roles
• Full access
• View only
• User-defined role
• Make individual selection.
• Composite role
• Allowed actions add up, and access must be
  confirmed if required by any security role.

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Guest Policy
Guest Policy

• Password - action after a specifed number of
  authentication attempts
• Disconnect
• Disable Host
• Restart Windows
• Disconnect action after disconnect
• None
• Lock computer
• Log off Windows
• Restart Windows

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Guest Policy ...
Guest Policy ...

• File Transfer Disable file transfer before
  local login.
• Protect Host computer files.
• Ensure that Host user file rights are enabled.
• Record sessions
• Save session recordings for documentation.
• Timeout
• Disconnect if exceeded
• Confirm Access
• Authentication
• Inactivity

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Maintenance Password
Maintenance Password

• Can protect Host
• Guest access security.
• All other configuration.
• Can prevent the Host user from unloading the Host
  and stopping Host communication.
• Host configuration files can be protected and the
  Tools menu commands disabled, when the
• Host is connected.
• Host is communicating.
• Guest maintenance password
• Protects all configuration.

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Program Options

• Stealth mode
• Host is not displayed on the screen.
• Host name not public
• Host does not respond to broadcast communication.
• User name disabled
• Host does not respond to calls to the logged-on
  user.
• Connection notification
• Message and/or sound upon and/or during
  connection.
• Connection list after connections.

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Strong Encryption Scheme

• Seven encryption typesIncluding NetOp 6.x/5.x
  compatible allowing communication with older
  NetOp version modules.
• EncryptionData transmitted between modules can
  be encrypted using the Advanced Encryption
  Standard (AES) with key lengths up to 256 bits.
• Integrity and message authentication The
  integrity and authenticity of encrypted data is
  verified using the Keyed-Hash Message
  Authentication Code (HMAC) based on the Secure
  Hash Standards SHA-1 (160-bit) or SHA-256
  (256-bit).
• Key exchangeEncryption keys for encrypted data
  transmissions are exchanged using the
  Diffie-Hellman method with key lengths up to 2048
  bits and up to 256-bit AES and up to 512-bit SHA
  HMAC verification.

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Event Logging

• Logging locallyLog NetOp events on the local
  computer.
• Logging to a NetOp serverLog NetOp events in the
  database of a central NetOp Security Server
  group.
• Logging to a Windows event logLog NetOp events
  to the local and a remote Windows Event Log.
• Logging to a management consoleLog NetOp events
  by sending SNMP traps to a SNMP enabled central
  management console like HP OpenView.
• Large set of eventsMore than 100 NetOp events
  can be logged.

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Stability

• Unique communication recovery
• Interferes as little as possible with the
  operating system
• Does not replace the Windows display device
  driver
• On-the-fly configuration check
• Low CPU utilization

27
Superior Cross-Platform Support

• Windows Server 2003, XP, 2000, Terminal Server,
  NT 4.0, ME, 98, 95
• Guest and Host with full functionality
• Windows CE
• Guest with remote-control functionality
• Host with remote-control and text chat
  functionality
• Linux
• Guest with remote-control functionality
• Host with remote-control, file transfer and text
  chat functionality
• Solaris
• Guest with remote-control functionality
• Host with remote-control, file transfer and text
  chat functionality

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Superior Cross-Platform Support ...

• Mac OS X
• Host with remote-control, file transfer andtext
  chat functionality
• ActiveX
• Guest component with remote-control functionality
• Symbian OS
• Guest with remote-control functionality

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Superior Cross-Platform Support ...

• Most organizations use multiple operating
  systems. NetOp offers
• Remote control across different operating
  systems.
• Unique forward and backward compability.
• Compatible feature sets.

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Guest Remote Control Compatibility Matrix
Selected protocols
31
Host Remote Control Compatibility Matrix
Selected protocols
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Windows Support

• Windows Guest
• Full functionality.

33
Windows Support ...

• Windows Host
• Full functionality.

34
Windows CE Support

• Windows CE Guest
• Remote control.
• Zoom and full screen mode.
• Full GDI hooking and bitmap mode.
• UDP and TCP.
• Dial-up networking.
• Gateway support (inbound).
• Name Server support.
• Windows Security Management support.

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Windows CE Support ...

• Windows CE Host
• Remote control.
• Enhanced bitmap mode.
• UDP and TCP.
• Dial-up networking.
• Default password security.
• System password security.
• Confirm access.
• Text chat.

36
Linux Support

• Linux Guest
• Remote control.
• Graphical user interface similiar to Windows
  Guest.
• Phonebook compatibility with Windows Guest.
• UDP and TCP.
• Gateway support (inbound).
• Windows Security Management support.

37
Linux Support ...

• Linux Host
• Remote control.
• Graphical user interface similiar to Windows
  Host.
• Enhanced bitmap mode.
• UDP and TCP.
• Default password security.
• System password security.
• Confirm access.
• File transfer.
• Text chat.

38
Solaris Support

• Solaris Guest
• Remote control.
• Graphical user interface similiar to Windows
  Guest.
• Phonebook compatibility with Windows Guest.
• UDP and TCP.
• Gateway support (inbound).
• Windows Security Management support.

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Solaris Support

• Solaris Host
• Remote control.
• Graphical user interface similiar to Windows
  Host.
• Enhanced bitmap mode.
• UDP and TCP.
• Default password security.
• System password security.
• Confirm access.
• File transfer.
• Text chat.

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Macintosh Support

• Mac OS X Host
• Remote control.
• Graphical user interface similiar to Windows
  Host.
• Enhanced bitmap mode.
• UDP and TCP.
• Default password security.
• System password security.
• Confirm access.
• File transfer.
• Text chat.

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ActiveX Support
Connect

• ActiveX Guest Component
• Use from Internet Explorer.
• Embed in any Windows application.
• Remote control.
• Window and full screen mode.
• Full GDI hooking and bitmap mode.
• UDP and TCP.
• Gateway support (inbound).
• Name Server support.
• Lock Host keyboard.
• Blank Host display.
• Send special keystrokes.

2
Host
Web Server
Internet Explorer
Load ActiveX
1
42
Symbian OS Support

• Symbian OS Guest
• Remote control.
• Enhanced bitmap mode.
• TCP.
• Gateway support (inbound).
• Recent Host list.
• Full screen / windowed / zoom mode.
• Keyboard / mouse control.
• Reboot Host.
• Lock Host keyboard.
• Blank Host display.
• Send special keystrokes.

43
Terminal Server Support
Terminal Server
Host
Host

• Connect
• Inside to inside.
• Inside to network.
• Network to inside via NetOp Gateway on the
  terminal server console.
• Inside one terminal server to inside another
  terminal server across network via NetOp Gateway
  on the terminal server console.
• Full functionality
• A few minor limitations.

Route connection
Connect
Guest
Gateway
Guest
Connect
44
Multi-Protocol Communication

• Communication supports all commonly used
  communication protocols.
• Options protocol settings provide connectivity
  and optimize speed.
• Multi-protocol routing NetOp Gateway routes
  NetOp traffic across different protocols.
• IP connections made easy NetOp Name Server
  makes NetOp modules connect swiftly across any IP
  network including the Internet when using NetOp
  call names.

45
Communication

• Protocol support
• TCP and UDP including Dial-up networking, IPX,
  NetBIOS, Gateway (outbound), Windows modem,
  Serial modem, ISDN CAPI, Infrared and Terminal
  Server.
• Communication profile
• A named configuration of a protocol.
• Multiple communication profiles can be enabled at
  the same time.
• Options
• Protocol-specific options including TCP/UDP port
  selection, finding IPX networks and modem
  definition.

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Multi-Protocol Routing
Guest

• NetOp Gateway
• Extended Host module.
• Dial-in (Modem to LAN).
• Dial-out (LAN to modem pool).
• Internal routing (LAN to LAN).
• Terminal Server (LAN ? TS)
• WAN enabled(supports NAT, one-to-many routing).
• Multiple device support(e.g. multiple modems).

TCPUDPIPXNetBIOSWindows modemSerial
modemISDN CAPIIrDATerminal ServerAPPC
Gateway
Host
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IP Connections Made Easy
1

• NetOp Name Server
• Extended Host module.
• Stores NetOp names and IP addresses of NetOp
  modules using NetOp Name Server in separate name
  spaces.
• Frequent update (few minutes). Names not updated
  are deleted.
• Called NetOp names are resolved into IP addresses
  that are used for connecting.
• Two public NetOp Name Servers are available on
  the Internet.

Call
Register
3
Host
Name Server
Guest
Resolve name
2
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Ease of Use

• Swift installation easy to install and set up,
  even with very large installations, thanks to the
  versatile installation and deployment options.
• User interface the intuitive Guest window can
  be molded to support the way you work.
• Host connectivity call using use easily
  remembered computer or user names.
• Session Multiple session types with independent
  windows and a powerful floating remote control
  toolbar/toolbox.
• Help request at the touch of a button, Host
  users can request help from any available help
  providing Guest user.

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Swift Installation

• Installation versatility
• NetOp is easy to install and set up, even with
  very large installations, thanks to its versatile
  installation options.
• Select between traditional InstallShield and
  Windows Installer for interactive installation
  and setup or Silent Install for installation and
  setup with minimum user intervention.
• NetOp Deployment Utility (NDU)
• Remotely install and set up Host modules on
  Windows Server 2003, XP, 2000 and NT, or update
  Host modules on any 32-bit Windows platform.
• NDU is a separate program licensed with the Guest
  module.

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Guest Window Tabs

• Phonebook tab
• Your phonebook of best connections to Hosts that
  you connect to frequently.
• Start sessions with multiple Hosts at the same
  time.
• Add records manually or from the Quick Connect or
  History tab.
• Refine records in the Connection Properties
  window.
• Organize records in a folder structure for easy
  access.
• Export/import multiple records data to/from a
  comma-separated file.

51
Guest Window Tabs ...

• Quick Connect Tab
• Start here to connect to a Host not connected to
  before.
• Select a Communication Profile.
• Optionally, adjust Connection Properties for all
  connections from this tab.
• Optionally, Browse to display locally available
  Hosts in the Browse list.
• Optionally, add Browse list records to the
  Phonebook tab.
• Connect from a Browse list record or a Host
  section Name field entry.
• Connections Tab
• View running sessions.
• Start and stop sessions with connected Hosts.

52
Guest Window Tabs ...

• History Tab
• View records of last connections.
• Organize records in a folder structure for
  overview.
• Double-click a record to reconnect.
• Optionally, copy records to the Phonebook tab.
• Help Request Tab
• View pending help requests.
• A sound is played and/or a pop-up message box
  appears when a help request arrives.
• Double-click a record to respond and connect.

53
Guest Window Tabs ...

• Recordings Tab
• If specified in Connection Properties, remote
  control sessions are recorded. Recording records
  are accessed on this tab.
• Double-click a record to replay the session.
• Organize records in a folder structure for
  overview.
• Script Tab
• This tab provides access to NetOp scripts and the
  Script window.
• NetOp scripts schedule file transfers, etc. with
  remote computers. Scripts are created, edited and
  debugged in the graphical Script window.
• Right-click a record to display a popup menu with
  options.
• Double-click a record to run the script.
• Organize records in a folder structure for
  overview.
• Inventory Tab
• This tab displays details of inventories
  collected from remote computers.

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Guest Window

• Flexible user interface
• Customize the Guest window size and contents of
  tabs and bars to suit your demands.
• Double-click Host connection files (.dwc) copied
  to your desktop or in Windows Explorer to connect
  directly.
• Double-click remote control session recording
  (.dwr) or script (.dws) files copied to your
  desktop or in Windows Explorer to run them.

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Host Connectivity

• Connect to a Host by any of the names
• User-defined Host ID.
• IP or MAC address.
• Long DNS name.
• Environment variable.
• Windows computer name.
• Windows logon user name.

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Session Remote Control

• Remote control
• Host desktops can be displayed in full-screen,
  optionally auto-scrolling window or fit window
  mode.
• Remote control windows can be placed anywhere on
  the Guest desktop.
• Host full-screen commands are displayed
  correctly.
• Full control of remote keyboard and mouse.
• Cascading remote control is possible.

Connect
Guest
Host Guest
Host
Connect
Cascading remote control
57
Session - File Transfer

• The File Manager offers interactive split-screen
  drag-and-drop functionality.
• Copy,
• Move,
• Synchronize,
• Clone,
• Crash recovery,
• Delta transfer,
• Select/deselect files/directories,
• Invert selections.
• Viewed directory history list.
• Hotkeys.
• Local file transfer.
• File transfer progress monitoring.
• File transfer log.
• Graphical tree-structure file transfer log
  viewer.
• Open and edit local and remote files.

58
Session Other Types

• Chat
• Communicate by typed text with Host users.
• Audio chat
• Talk with Host users.
• Run program
• Run browsed for or predefined programs residing
  on a remote Host computer.
• Execute command
• Execute one of the commands Log off, Restart,
  Shut down, Lock Computer or Wake on LAN on a
  remote Host computer.

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Session Other Types ...

• Send message
• The Guest user can create, edit and send a
  message to one or more Windows Hosts.
• The default RTF format supports different fonts,
  styles, sizes and colors and even hyperlinks.
• The message will pop up on selected Host screens.
• Messages are automatically saved on Hosts
  receiving them.
• Message contents can be saved on the Guest.

60
Session Other Types ...

• Inventory
• The Guest user can collect a complete inventory
  of hardware and software on selected Host
  computers.
• Host computers are typically selected by
  Phonebook records.
• Host inventory details are displayed in a
  hierarchical view on the Inventory tab.
• Host inventories are saved in XML files.
• Inventory information can be extracted from XML
  files by a user-defined external application.

61
Powerful Floating Remote Control Toolbar/Toolbox

• Remote Control, File transfer, Chat, Audio Chat,
• Run Program, Execute Command, Send Message,
• Get Inventory, Hang up,
• Connection Properties, Full Screen/Window,
• Send CtrlEsc ,Send CtrlAltDel, Restart Host
  PC,
• Send Clipboard, Retrieve Clipboard, Marker mode,
• Blank Display, Lock Keyboard and Mouse.
• Transfer Host sound.

62
Help Request

• Requesting help
• Host users can request help from multiple help
  providing Guest users at the touch of a button or
  unattended from a command line.
• Optionally, customize help requests by a
  specified problem description, help service name,
  communication profile and/or timeout.
• A help request icon can be added to the tray,
  also when the Host runs in stealth mode.
• Incoming requests can start an action like send
  message and/or run an application - e.g. a
  helpdesk system that auto-generates a trouble
  ticket.

Host
Call
Guest
Guest
Guest
63
Scalability

• Scalable to fit any organization
• The Guest can handle from one Host and upwards
  only limited by disk space.
• Netop generates only a modest amount of network
  traffic and only when actual interaction is
  taking place.
• Multiple protocol support spans from simple
  point-to-point connections and up to enterprise
  WAN.
• NetOp can integrate into most management systems.

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Thats Netop Remote Control 7.6
Fast, scalable, secure remote-control software
for IT professionals