Speed to Knowledge

1
Speed to Knowledge

• Roger K. Mizumori

2
Agenda

• Business Background
• Realities of Knowledge Management
• Enabling Changes
• Summary

3
Business Background

• Business cycles are shorter and opportunities
  surface quicker.
• To survive, businesses must be quick to respond
  to these opportunities and challenges.
• To be competitive, these responses must be
  focused on the customer needs and leverage all of
  the knowledge assets of the business.

4
Every business has different sources of
Competitive Advantage
Design Development
Reducing time to market, learning from the past,
meeting customer needs
Business Planning
Customer Management
Reacting quickly to new competitors, new
products, new ways of doing business
Gathering acting on the high volume of
information collected from customers

• R

Employee Development
Tracking skills within an organization, skills
inventory
5
Knowledge Management

• Information in information stores (Explicit
  Knowledge).
• Information in peoples heads (Tacit Knowledge)
• Application to context (Creating/Sharing
  Knowledge)

6
Reality 1

• The rate of information growth is so rapid, it
  is impossible for any single person to know
  everything about anything.
• ___ Craig Dupler (1994)
• Conclusion It is impossible to organize all
  Explicit Knowledge unless it is categorized upon
  creation.

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Reality 2

• The pace of innovation is so rapid that much of
  the knowledge that is in peoples heads does not
  directly apply to the opportunity /challenge
  before us.
• Conclusion 2 Tacit knowledge does not always
  apply even when it is accessible.

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The REAL value of Knowledge

• Explicit Knowledge only solves the same problem
  should it recur
• Tacit Knowledge provides limited subject matter
  expertise to the extent humanly possible
• Is to provide references for CREATING solutions
  quickly to the problem(s) at hand.
• Explicit Knowledge provides validating references
  for new applications of old solutions
• Tacit Knowledge enables recognition of similar
  problems

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The REAL Business Value

• Is an environment that fosters creation of
  knowledge which is applicable.
• Knowledge assets are readily available
• A climate of diversity where everyone is a
  contributor
• No fear of failure
• Everyone understands the opportunity/problem

10
KM Stages of Business Evolution

• Wandering in the woods
• Getting arms around Information Assets
• Making smarter decisions
• Finding innovative opportunities
• Long Term Survival

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How to Speed Application of Knowledge

• Buy time up front
• Predict the problem/opportunity
• Recognize arrival of the opportunity immediately
• Monitor the market your processes
• Apply your assets immediately
• SWAT teams at the ready

12
Major Cultural Changes Required

• Information Knowledge Sharing
• Personal Networking
• Anytime, Anywhere

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Information Knowledge Sharing

• Holding Knowledge is no longer power
• Knowledge conduits are the modern gurus
• Knowledge recipients determine value

14
Personal Networking

• None of us is as smart as all of us.
• Ideas can come from anywhere
• 6 degrees of separation
• Connectors
• Mavens
• Networking for new perspectives
• Find innovative partners, board members
• Recruit a diverse workforce
• Encourage a wide range of personal interests

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Anytime, Anywhere

• In order to leverage knowledge assets to
  competitive advantage for a business, they must
  be available whenever an opportunity or challenge
  presents itself, wherever those assets may be.
• Access to mobile people
• Access to information while mobile

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Businesses Need Solutions optimized by KM
strategies

• They need to integrate the systems they have
• They need active inclusion of all their people
• They need creative solutions to business problems
• Global, Information-based economy
• Dynamic, flexible, and adaptive enterprise
  processes and resources

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Knowledge Management Strategies for Enterprises

• Maximizing value of IT investments
• Network everything
• Link all captured knowledge
• Involve all employees
• All employees are Knowledge Assets KM Users
• Good ideas must come from everywhere
• Expand to Extended Enterprise
• Partners have vested interests in your success
• Greater awareness of the outside world

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Support Systems Issues

• Collaborative Systems
• Systems must collaborate
• Systems must support human collaboration
• Common Directory
• Too many directories, not enough masters
• Mobile Communications
• Pervasive coverage is not a reasonable
  expectation in the near term.
• Usage will often consist of traversing from
  network hot spot to network hot spot (regardless
  of underlying technology).

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Emerging Trends Mobile Communications

• Technology
• Wi-Fi (aka IEEE 802.11b)
• Wireless LANs adopted by leading edge companies
• Hotspots are proliferating
• GSM / Wi-Fi dual band kits emerging
• Business
• Many companies have failed
• New companies emerging

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Mobility Technical Issues

• Transport security
• Session Management while roaming
• Authentication/Authorization
• Robust Integration of MobileIP or Handoff
  Technology for Mobile Networks
• Many proprietary solutions emerging which do not
  interoperate
• Directory Enabled Network integration
  (authentication, authorization, encryption,
  location, privacy, certificates, etc)
• Bridging directories and PKIs
• Different schema taxonomies
• Multiple User Profiles
• Redundant Profiles
• Insufficient Profiles

21
Mobility Business Issues

• How to make money?
• Content
• Must have value
• Value derived from Timing and Quality

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In Summary

• Knowledge Management needs mobile access
• Mobile applications need Knowledge Management

23
Thank You!

• Roger Mizumori
• [phone]
• rogermiz_at_earthlink.net