Improvement of Integrated Work Management and ISM

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Improvement of Integrated Work Management and ISM

• Presented by
• Barbara Hargis

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IWM Core Concepts

• Simple document incorporating tasks/steps,
  hazards, and controls
• Field walk down of work documents
• Enhanced worker involvement
• Single person in charge (PIC) for each work
  activity
• Formal pre-job brief and work release
• On-going readiness checks and change control
  (including stop work)

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High Level IWM Objectives

• Enhance safety/security/environment to meet the
  standards of sponsors and stakeholders
• Reduce risk to workers by better identification
  of hazards and controls
• Clarify roles and responsibilities of management
  and employees
• Drive one way of doing work across the Laboratory

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Purpose and Scope

• IWM implements the ISM and ISSM Five Core
  Functions at the Activity Level
• Applies to all work activities facility,
  programmatic, construction
• Chronology
• Notice 131 issued November 3, 2003
• Notice 142 issued-- April 27, 2004
• IMP 300-00-00 Integrated Work Management for
  Work Activities September 17, 2004

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Integrated Work ManagementIMP 300-00-00

• The key IWM Objectives have remained the same
• Increased involvement by workers and subject
  matter experts (SMEs)
• Consolidation and integration of explicit work
  tasks/steps, hazards, and controls into a single
  user-friendly set
• Clear linkage among tasks/steps, hazards, and
  controls
• Identification of and definition of authority for
  a single PIC
• Oversight by an RDL (Facility Owner)
• Field validation walkdown of work control
  documents
• Formal work release, execution, and closeout of
  work activities

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IMP 300 Implements ISM Requirements
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The IMP also addresses

• Environmental protection and safeguards
  security
• Responsible Line Manager (RLM) role
• Enhanced RDL management of facility coordination
  and work-area hazards
• A graded approach
• IWM training requirements
• Use of an automated Job Hazard Analysis (JHA)
  Tool
• Standing and Qualified-Worker IWDs

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IWM Roles and Responsibilities

• Responsible Line Manager (nominally, a group
  leader or equivalent)
• Owns individual work activities and develops
  IWDs
• Delegates key roles to Preparer and PICs
• Is subordinate to RDL work control authority
• Responsible Division Leader
• Provides oversight and approval of work
  activities in his or her facility
• Establishes mechanisms to coordinate all
  activities, to manage collocated and aggregate
  hazards, and to help ensure activities are within
  ESH and security facility authorizations
• Work is authorized via approval of the IWD by
  both the RDL and the RLM

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IWM Issues Identified through Assessments and
Investigations

• Inconsistent implementation across the Laboratory
• Lack of understanding and application of the IWM
  Process (Workers not thinking before doing work)
• Inadequate integration of different organizations
  performing work
• Inadequate integration of hazards
  (e.g.radiological, confined space)
• Lack of worker and SME involvement
• Problems persist in culture, behavior, work-floor
  implementation, and engagement in the IWM process

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Initiatives Underway to Improve the Integrated
Work Management Process

• LANL has assembled an IWM Improvement Team
  consisting of two representatives from each AD,
  KSL and PTLA to define needed changes/revisions
  to IMP 300-00-00.1 (7/27/06)
• Representatives conducted focus group meetings in
  their organizations
• Identify the most critical issues to address to
  improve the IWM process (9/6/06)
• Develop solutions and revise IMP 300
• Develop implementation strategy and improvements
• Issue a LANL-wide IWM Implementation Improvement
  Plan that will clarify requirements and guidance
  for consistent implementation (1/12/2007)
• Self assessments and institutional oversight plan
  (1/12/2007)

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Issues Identified by Focus Groups and IWM
Improvement Team

• FM/FOD have different requirements for the
  contents of IWDs. There should be a minimum set
  of requirements.
• Need a process that encourages critical thinking
  at every step along the way teach people how to
  think and/or reward them for doing so.
• Variations of the work control process and the
  way it's implemented exist across many of the
  divisions.
• Workers and SMEs need to be involved in the
  scope and hazard analysis process.

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Issues Identified by Focus Groups and IWM
Improvement Team

• Workers hesitate to make important changes
  noticed after signatures have been obtained
  because it may require redoing the signature
  approval process,
• Need to reevaluate the Qualified Worker Program.
• JHA tool seems facilitate lack of worker
  involvement.
• Roles and responsibilities relative to the work
  control process are not clearly defined.
• Next Step These issues will be prioritized by
  the IWM Improvement Team and solutions developed

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Additional Initiatives Underway to Improve the
Integrated Work Management Process

• Identify, train, and assign to each Facility
  Owning Director (FOD) one or more IWM specialists
  to provide assistance to IWD preparers in the
  tenant and FOD organizations. 12/22/2006
• Identify divisions/groups engaged in high
  hazard/complex operations, determine the need for
  dedicated IWM specialists, and develop a resource
  loaded schedule 3/30/2007
• Develop and provide special training for PICs
  involved in high hazard or complex work
  (e.g.multi-organizational projects) 12/22/2006

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Additional Initiatives Underway to Improve the
Integrated Work Management Process

• LANL is instituting employee driven safety
  committees to
• Enhance worker involvement in safety and security
  improvements
• Develop safety goals and objectives
• Determine a Lab-wide approach for Behavior Based
  Safety
• Develop a path forward for VPP
• Train managers in Human Performance Improvement
  and Performance Based Leadership
• LANL has completed a new ISMS Description
  Document