Group Members:

1
Final Presentation!!

• Group Members
• Teng Mei Ling 031857X
• Chan Ren Hui 031771G
• Siti Raudhah 031569Q
• R.Laarvanya 030886R
• Ong Woan Wen 030954P

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Objectives of Project

• The purpose of this report is to find out if the
  longer the number of years the employees work,
  the higher the level of dissatisfaction.
• A feasibility study would be conducted by Nanyang
  Polytechnic (NYP) to help TNT identify,
  strategize and devise new improvement programs.
• In doing this, TNT Express Southeast Asia will
  gain a better understanding of how each Country
  management team is working and what are the
  employees opinions of the company in general.

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Scope of Project

• Although the report outlines the main objective
  whether employees seniority affects their level
  of satisfaction they have for TNT, the study will
  also look into the performance of each country
  management team.
• Consequently, this allows TNT to plan and
  implement sound improvement programs and improve
  communication and leadership.
• From here, it will enhance the teams and the
  companys overall performance. In addition, the
  study will also cover each employees opinion of
  the company in general.

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Findings Analysis (Indonesia)
Leadership

• From the chart, most of the employees agree that
  the management have accomplished in setting clear
  goals and direction for the company and set
  realistic expectations at an equal level

• The chart show how well the manager leads by
  example. In general, the chart reflected that the
  majority of the employees agree that the manager
  leads by example

• The chart measures how well the management could
  communicate with their employees. The management
  is able to communicate the most effectively in
  the term of keeping their employees informed on
  the companys plans and progress

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Findings Analysis (Indonesia)

• The chart shows 25.0 strongly agree that the
  management do celebrates accomplishments of the
  company, 22.8 strongly agree that the management
  recognizes the contributions that individuals or
  teams make and 20.7 strongly agree that the
  management respects people at all levels

• The chart show how committed the management is
  to their employees development. Employees
  strongly agree that the management is committed
  to people development and the highest percentage
  comes from encouragement of employees to strive
  for the good performance

• From the chart, we can conclude that the
  employees were satisfied with the management.
  Most of the employees agree that they do trust in
  the company management team towards growth and
  profitability and also have respect for companys
  management team

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Findings Analysis (Indonesia)

• The chart shows that employees of TNT Express
  have quite a fair opinion of the company in
  general. There is still room for improvement for
  the company to consider if the opinions of the
  employees are not as expected

• Considering the information gathered for
  internal communication within TNT Express, most
  employees do have a positive attitude during
  conversations held. Employees in TNT Express
  receive fair and accurate feedback on a regular
  basis which helps them do their job better

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Findings Analysis (Malaysia)

• From the chart, majority of TNT employees agree
  that the company do provide direction for them.
  Majority of the employees feel that the company
  provides direction through setting up of
  challenging objectives

• This chart shows a large percentage of the
  employees who agree that TNT management team do
  show a good example to their employees

• The chart shows that a big fraction of the
  employees agree that TNT implement satisfactory
  communication network. Most of the employees
  agree that the company communicates regularly and
  in a timely manner

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Findings Analysis (Malaysia)

• With reference to the chart, a large of
  proportion of TNT employees agree that the firm
  recognizes and reward contributions to them

• Majority of TNT employees agree that the company
  is committed to people development through
  providing training and development, encourages
  employees to give feedback and share their views,
  and by encouraging them to strive for good
  performance

• A large percentage of TNT employees agree that
  the firm is performing at a satisfying level of
  leadership. Majority of the employees respect
  their countrys management team proving that the
  management team is effective in gaining respect
  from its employees.

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Findings Analysis (Malaysia)

• The chart shows that the responses for agree and
  above is 84.2 while the remaining is15.8. This
  shows that, the employees are rather satisfied
  with the company. TNT employees are contented
  with the company as they feel that, they have
  enough freedom to do their job in the best
  possible way and they believe that their effort
  will contribute to the companys success

• The result shows that 87.6 had a reply of agree
  and above. With good internal communication, the
  company will be able to achieve their goals more
  effectively.

10
Findings Analysis (Vietnam)

• From the chart, the majority of the employees
  strongly agree that the management sets
  challenging objectives while only minority of the
  employees strongly agree that the management sets
  realistic expectations

• From the chart, we can see that the management
  does lead by example through demonstrating TNT
  standards in their actions as 77.8 of the
  employees agree to it while only 68.9 agree that
  the management operates with integrity

• From the chart, a big fraction of the employees
  agree that TNT implement satisfactory
  communication network

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Findings Analysis (Vietnam)

• The chart shows a large proportion of TNT
  employees agree that the firm recognizes and
  reward contributions to them. A large proportion
  of the employees strongly agree that TNT
  celebrates accomplishments of the company

• With reference to the chart, large proportion of
  TNT Express employees are committed to people
  development. With a large proportion of committed
  employees around, TNT Express will be able to
  maintain the striving spirit in every individual
  as their years of service increase in the
  company.

• On the overall, most of the employees agreed
  that trust and respect their countrys management
  team and that their CGM is an effective leader.
  It shows that TNT Express in Vietnam is able to
  lead the employees with respect in return.

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Findings Analysis (Vietnam)

• 61.4 of the employees are able to agree that
  employee engagement is positive and 22.4
  strongly agreed towards the same comment. The
  rest have strongly disagreed and disagreed
  towards overall employee engagement

• Internal communication within TNT Express in
  Vietnam is excellent considering 85.7 replied
  agree and above. Good communication skills are
  required to prosper and have continuous smooth
  working environment

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Recommendations

• After analyzing the data for TNT, we propose to
  the company a few suggestions on improving their
  current work structure. With these
  recommendations, we hope that TNT will be able to
  have a better understanding of building
  relationships within the company and across the
  Southeast Asia branches.
• With the intention of encouraging employees to
  strive for better performance and increase their
  commitment level, we propose implementing a
  reward program system. In doing so, this
  motivates them to put in more effort and perform
  even better.
• We also suggest TNT to send employees for further
  upgrading, training and development courses,
  allowing them to acquire new skills. To increase
  employee engagement, TNT could provide employees
  more rooms for freedom in expressing their views
  and opinions.
• The management team should also set good example
  for employees to emulate and look up to.
  Therefore, we advise the CGM to attend leadership
  course or workshop to enhance his leadership
  skills.
• Another of our propositions to TNT is to allow
  and offer opportunities for employees to perform
  cross-functional roles. Thus, employees could
  work well as a team and improve the coordination
  among the employees.

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Recommendations
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Next Steps

• Since majority of the employees are rather
  discontented with their current pay, TNT should
  revised on each of the employees salary. Other
  than revising the salary, TNT should embark on a
  series of rewarding program to motivate and
  increase their enthusiasm in their work. Through
  this reward program, TNT can present Best Model
  Worker award to employees with outstanding
  performance. TNT can also give incentives or
  salary increment as one of the rewards.
• After that, TNT ought to send CGM and employees
  for training programs such as leadership and
  upgrading courses respectively. This will allow
  both CGM and the employees to fully utilize their
  skills and knowledge hence increasing companys
  overall productivity. Subsequently, employees
  will become more diverse and would be able to see
  exciting possibility for their future.
• The company should set up an intranet as well
  where only employees can access. This website
  includes a forum and FAQ section allowing
  employees to provide constructive feedbacks. In
  conclusion, TNT should get employees to work with
  colleagues from other departments. Having this
  hybrid functional collaboration, it enables them
  to familiarize with other functional teams and
  get involved in what they are doing.

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Next Steps
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The End