Presentation Template

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Department for Work and Pensions Planning for
the Future Aligning Strategy with Future
Delivery Nick Cheetham
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PfM Practice 1 - Understand
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today
biggest delivery department
20 million customers
300,000 telephone calls
visit 3,000 customers
16,000 new claims
10,000 vacancies
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Our objectives
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• Person, not transaction
• Customer insight
• Customer provides information once
• We navigate
• Resolve issues as presented
• Each contact worthwhile
• More choice

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Alignment
Enterprise Architecture
Strategy
Portfolio
Delivery
Quality Process/Capability
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IT Architecture The reference model
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Enterprise IT Talking the same language
Standardised
Duplicated
Pensions Reference Model View
JCP Reference Model View
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IT Capability
Customer Management designing services based on
the needs of the customer
Information Management promoting a culture of
data sharing and re-use
Telephony Exploitation Providing a single door
into our services via the telephony channel
Integrated Self-Service providing a self-service
channel for customer transactions
Process Management Re-designing process around
customer needs and eliminating wasteful activities
Identity Management introducing a more efficient
and secure identity verification process
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But it is not just about technology
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Delivery Frameworks
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Delivery Frameworks
Business functions are combined to create a
service
Service
Service
Service
Service
Strategic Alignment
Vision
Delivery frameworks ensure we provide services
faster to the business, while still maintaining
strategic alignment.
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Measuring Alignment
Delivery From Strategy
Capability 1
Capability 2

• 0

• 25

• 50

• 75

• 100

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Measuring Alignment
Strategy Delivery on Track xx
Strategy Planned yy
Delivery From Strategy
Capability 1
Capability 2
Capability 3
Capability 4
Capability 5
Capability 6

• 0

• 25

• 50

• 75

• 100

Key Green Progress beyond Gate 0 Amber In
pipeline for SR07 Red Not Planned for SR07 u
Target for SR07
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PfM Practice 2 - Categorise
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Categories Entry assessment
Unavoidable Essential Desirable
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Categories Entry assessment

• Strategic Alignment
• Ministerial Policy
• Legislative
• Business Strategy
• IT Strategy
• Other Strategy (e.g. estates)

• Value for Money
• Financial Return
• Non-Financial Return
• Delivery Capacity
• Business Impact

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PfM Practice 3 - Prioritise
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Prioritisation Management
Portfolio Prioritisation Investment Committee
Portfolio Management Change Delivery Committee
Tolerance Breach
Corporate Design Authority
Projects
Investment Management
New ideas/proposals
Projects
Business Strategy
Portfolio of Major Projects
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PfM Practice 4 - Balance
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Periodic Review
Unavoidable Essential Desirable
Project 1 Project 2 Project 3 Project
4 Project 5
Strategy Return on investment Project
profile Project stage
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Keeping it on Track.
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Stakeholder engagement
RAD
Investment Committee
Business Case Team
Departmental Records
Control Solutions
OGC
CDA
CIT SA
Welsh Language
NISSA
Change Delivery Committee
Sustainable Development
Business Continuity
CIT ADC
Accessibility Solutions
Live Service Management
RAD
Model Office
Major Projects Review Committee
DWP Change Management
CMMI Rep.
Law, Governance Special Policy
Security
Workforce Planning Team
Change Management
Centre of Excellence
Finance
Centres of Excellence
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Assurance..
Enterprise IT Architecture Checklists
Inputs
Project Issues
EITA Services L0 / L1
IT Strategy
EITA Issues
Issues / Actions
Architecture Compliance
Service Towers
Strategies
EITA Capability Strategies
EITA Technology Polices
Enterprise IT Architecture Assurance Dashboard
Enterprise Architecture Assurance Landscape
CIO Scorecard
Summary
Report
Example
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• Key take-aways
• Its not easy
• Architecture is essential
• Governance is everything
• Assurance keeps things on track