Best Practices in Continuing Higher Education

1
Best Practices in Continuing Higher Education

• A
• Presentation By
• John F. Ebersole
• Associate Provost Dean
• Extended Education
• Boston University
• And
• President
• University Continuing Education Association
  (UCEA)
• July 2002
• Puebla, Mexico

2
Which Practices?

• Related to Growth
• Future Oriented
• Topical

3
Which Programs?

• Reputation
• Longevity
• Size
• (Not all Inclusive)

4
Ebersoles Picks

• Breadth of Offerings
• Marketing
• Use of Technology
• Student Support
• International Focus
• Outreach
• Innovation
• Assessment

5
Breadth

• University of California, Berkeley Extension
• 1,200 Classroom Offerings Per Term
• Credit
• Non-Credit (Profession Related)
• Non-Credit (Lifestyle, Special Interest)
• 200 Online In Addition
• No Degrees, 30 Certificates
• Excellent Quality Control

6
Marketing

• New York University (NYU)
• Associate Dean Administers
• Multi-Media
• Print
• TV
• Electronic
• Direct Mail
• Outdoor
• Combination of Agency and In-house Resources
• Database Competitive Advantage
• Award Winning

7
Use of Technology

• University of Maryland, University College
  University of Phoenix
• Gigantic Enrollments (UMUC 87,000, U of P
  70,000)
• All Support Services Online
• Worldwide Student Base
• High Completion Rates
• Blended Applications

8
Student Support

• Penn State University (World Campus)
• Academic Advising
• Financial Aid
• Learner Support
• Advocacy
• Disability Services
• Problem Solving
• Library Services
• Technical Support
• Career Counseling
• Community Building

9
International Programs

• Boston UniversityAmericas Most International
  University
• 5,000 Undergraduates, 113 Countries
• 800 International Scholars
• Study Abroad 16 Countries
• Internships
• Graduate Degrees in Brussels
• Diploma Programs On-Campus
• International Study Abroad Hosting
• Seminars Abroad
• Award Winning

10
Outreach

• Colorado State University Division of
  Educational Outreach
• CSUN Colorado State University Network for
  Learning
• Partnership with Cooperative Extension
• 23 County Offices
• Online Satellite Video
• Education, Training, Advising
• Low Cost and Market Rate Programs

11
Innovation

• The George Washington University
• GW Solutions For-Profit
• Center for Professional Development (Academic
  Unit)
• 50 Programs
• 300 Faculty (FT PT)
• Consulting Teaching
• Technology
• Topics
• Delivery

12
Assessment

• Penn State University of Phoenix
• Two Types Institutional, Individual
• Penn State Institutional Individual
• (Donna Queeney)
• U of P Individual
• Pre Post Testing
• Follow-up

13
University Continuing Education Association

• Future Source
• 430 Member Institutions (U.S., Mexico, Canada)
• Publications
• Consulting Services