Total Quality Management Integration and Implementation

1
Total Quality ManagementIntegration and
Implementation
2
Barriers to Implementation

• Seen as
• Time consuming
• Formalistic
• Rigid
• Impersonal
• Property of a Specialist Group
• Middle Management Resistance

3
Two Approaches to TQ Implementation

• The Blitz Approach with Rapid Introduction
• The Slow Planned with Gradual Change

4
Integrating TQ into the Strategy of the Business

• Gain Commitment To Change Through The
  Organisation Of The Top Team

5
Integrating TQ into the Strategy of the Business

• Develop A Shared Mission Or Vision Of The
  Business Of What Change Is Required

6
Integrating TQ into the Strategy of the Business

• Define Measureable Objectives, Which Must Be
  Agreed On By The Team, As Being Quantifiable
  Indicators Of Success In Terms Of The Mission

7
Integrating TQ into the Strategy of the Business

• Develop The Mission Into Its Critical Success
  Factors (CSFs) To Coerce And Move Forward

8
Integrating TQ into the Strategy of the Business

• Break Down The Critical Success Factors Into The
  Key Or Critical Processes And Gain Process
  Ownership

9
Integrating TQ into the Strategy of the Business

• Break Down The Critical Processes Into Sub
  Processes, Activities And Tasks And Form
  Improvement Teams Around These

10
Integrating TQ into the Strategy of the Business

• Monitor And Adjust The Process Alignment In
  Response To Difficulties In The Change Process

11
The Steps to TQM

• Understanding Quality
• Commitment and Leadership
• Design for Quality
• Planning for Quality
• Systems for Quality
• Measurement
• Costs of Quality

• Tools and Techniques for Improvement
• Capability and Control
• Organisation for Quality
• Communications for Quality
• Teamwork for Culture Change
• Training for Quality
• Implementation of TQM

12
Three Basic Principles of Continuous Improvement

• Focusing on the Customer
• Understanding the Process
• All Employees Committed to Quality

13
Long Term Difficulties in TQ Integration

• Management Not Fully Committed And Reverting To
  Short Term Gains
• Scepticism Due To Lack Of Integration And
  Organisational Focus On Quality
• Loss Of Credibility For TQM, Which Becomes Last
  Month, Or Last Years Flavour
• Teams Become Bogged Down With Trivia Instead Of
  Tackling Important Problem

14
Surveys

• Survey of Commitment
• Survey of Strategies
• Survey of Teamwork
• Survey of Problems and Results