Providing Support for Staff and Volunteers

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Providing Support forStaff and Volunteers
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What is support?

• Any way of helping workers to do their job more
  quickly, effectively, and comfortably.

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Why should you give support?

• To maintain high morale
• To prevent burnout
• To show appreciation
• To keep communication open
• To make your organization appealing
• To keep quality staff

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When give support to staff and volunteers?

• Any time, but especially
• When they are new
• When they are going through difficulties
• On special occasions, such as birthdays and
  graduations

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How do you provide support?

• Create a supportive environment
• Support the work itself
• Give personal support

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Creating a supportiveenvironment

• Create a safe environment
• Make a comfortable space
• Have beverages available
• Have work materials available

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Supporting the work

• Involve staff in decisions
• Train works thoroughly
• Accept personal initiative
• Apply policies to everyone
• Match people and tasks
• Recognize work well done
• Give regular feedback

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Criticize privately, praise publicly.
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Giving personal support

• Be approachable
• Reimburse work-related expenses
• Send birthday cards
• Know more about workers
• Remember workers in times of crisis