Principal Fellows

1
Principal Fellows

• Agenda
• Philosophical tenets of model
• Overview of ISS Model
• Process Management
• Change Management
• QA

2
Philosophical Tenets

• Focus on learning not teaching
• Focus on learning for ALL not the few
• Inquiry into best practice collective not
  individual
• Learning by doing action research
• Commitment to continuous improvement
• Focus on Results

3
How we work in ISS

• Systems Perspective
• Continuous Improvement Focus
• Quality Assurance

4
Systems Focus

• Every system (process) is carefully designed to
  achieve the results it is currently achieving
• Insanity keep doing the same thing weve always
  done and expect different results

5
Leadership
Workbook page 4
Improving the Classroom Learning System
Strategic Above the Line
Strategic Planning
Performance Results Strategic Operational
Student/ Stakeholder Focus
Human Resource Focus
Process Management
Measurement, Analysis Knowledge Management
Operational Below the Line
CORE VALUES
Adapted from BiE IN Baldrige Model
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The ISS Model to Raise Achievement and Close
Gaps

Predictive Assessments
Lead Teacher Support

• What do students need to learn?
• How will they learn it?
• How will we know if theyve learned it?
• What will we do if they dont learn it?
• What will we do if they already know it?

Instructional Guides

Professional Learning Communities
Continuous Improvement through the use of PDSA,
Systems Check III, SACS, and Quality tools
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Workbook page 17
Assessing the Classroom Learning System
6 Steps to Improvement
PLAN

• Validate the need for improvement
• Clarify purpose, goals, and measures
• Adopt and deploy an approach to continual
  improvement
• Translate the approach to aligned action
• Analyze results
• Make improvements

DO
STUDY
ACT
Repeat the cycle
8
Key Questions to Understand Process Plan Phase

• Who owns the process?
• What are process requirements?
• Is there a data system in place to track the
  performance of process against requirements?
• Do we report on the results from the process?
• Have we identified a performance gap?

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Key Questions to Understand Process Plan Phase

• Have we identified the key steps in the process
  and key in-process measures?
• Have we identified a specific step in process
  that is not producing expected results?
• Have we double checked the process for clear
  alignment to goals, mission, and vision of school
  or system?
• Have we identified a research based best practice
  to improve the process?

10
Key Questions to Understand Process Do Phase

• Have we developed a deployment plan that clearly
  identifies
• Person(s) responsible
• Resources
• Timeline
• Stakeholder involvement
• Evaluation
• Did we deploy the process as planned?

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Key Questions to Understand Process

• Study Phase
• Review evaluation indicators as planned in
  deployment plan
• Act Phase
• Make improvements in process
• Share best practices with other schools or units

12
Mapping the Process
13
Mapping the Process
Process Mapping Basic Symbols
Process step or operation Process begins or
ends Decision point Output Direction of Flow
14
Mapping the Process

• Relationship Map Text book example

Supplier
Central Warehouse
School Main Office
Classroom Teacher
Custodian
Student
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Mapping the Process
Linear Process Map - Mapping Example
Select the process
Get the right people together
Establish process boundaries
List steps, activities and decisions
Map the as-is process


Is the process stable?
Yes
Yes
Map and implement the new process
Yes
Is it capable?
Simplify the process
Collect Data
No


Perform root cause analysis
Collect Data
No
Is the process stable?
No
Yes
Benchmark the process
Institutionalize the process
Perform root cause analysis
Is it capable?
Yes
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Mapping the Process

• Cross-functional Map- Report Card Example

Grade sheets generated
Grades filled out
Review Report Cards
Grades recorded electronically
Make corrections
Correct?
No
Correct?
Make Corrections
Print Report Cards
Yes
Sign and return report card
Print final report cards
Mail out report cards
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Defining Performance Excellence
Workbook Page 12
Awareness ? Alignment ? Refinement Improvement
Unconsciously Under Performing
Adapted from Wm. F. Gordons Competency Ladder
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ISS Triangle

• Is it working?
• Highest academic achievement in history of school
  system
• Closed Achievement Gaps by over 50
• Passed bond referendum for facilities first
  since 1947 requiring a tax increase
• Achieved SACS District Accreditation
  recommendation in April, 2006

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Contact

• Terry Holliday
• tholliday_at_iss.k12.nc.us
• www.iss.k12.nc.us