ShoreTel System Network Administration Demo

1
ShoreTel SystemNetwork Administration Demo

• ShoreTel 5 Release 1.2

2
ShoreTel System Administration

• Log in
• Add New Users
• Switch Administration
• Auto-Attendant
• Workgroups

3
ShoreTel System Administration

• Browser based administration

• VPN from home or while on the road

Login and manage the ShoreTel system from any PC
on the Network

• No command line interface to learn

• Online documentation

4
ShoreTel System Administration

• ShoreTel is the only system that provides both
  single system management along with remote site
  reliability

The Quick Look screen gives a health check of
the system
Click on a site to view its ShoreGear switches
5
ShoreTel System Administration

• ShoreTel is the only system that provides both
  single system management along with remote site
  reliability

Click on a switch to view its configuration
6
ShoreTel System Administration

• ShoreTel is the only system that provides both
  single system management along with remote site
  reliability

7
Adding New Users

• One page 30 seconds done!
• Just start with the users name
• Automatic profile (or build your own)
• Number assigned
• Voicemail
• Fax redirect
• Add to dial-by-name directory
• Soft phone
• Automatic welcome notification

8
Adding New Users
Look Ma No command line interface! Even Dad
could do it.
select a site, then click Go
To add a User, click Users
Individual Users
9
Adding New Users

• 254 ports of Voice Mail - Standard

Click SaveThe user is setup! Optionally, send a
email with a link to download the PCM

• Every 30mb of disk space 1hr of Voice Mail
  (40gb HD gt1000 hrs of storage)

Enter First and Last names
Give the User a DID

• Everyone on the system knows about the new user
• The Users VM has been setup (no separate system
  to configure)
• The User receives a welcome email with
  instructions and temporary password

Give the User Voice Mail
Redirect faxes sent to the wrong number to a
local fax machine
Dial by First or Last name
Give the User access to the Soft Phone
10
ShoreGear Switch Administration

• Maintain any switch on the network
• Add a switch
• Change configuration
• Reset or reboot switches
• Select ports for IP Phones
• Easy navigation to edit users

11
ShoreGear Switch Administration

• VXworks OS
• 99.999 Reliability
• All Call Control, Call Setup and Teardown, Class
  of Service, Dialing Plan, Users, Hunt Groups and
  Backup AA reside in the switches

To look at the User on the switchselect
Switches.
then select the appropriate switch
12
ShoreGear Switch Administration

• VXworks OS
• 99.999 Reliability
• All Call Control, Call Setup and Teardown, Class
  of Service, Dialing Plan, Users, Hunt Groups and
  Backup AA reside in the switches

Highlight port 6
to see the User assigned to it
13
ShoreGear Switch Administration

• VXworks OS
• 99.999 Reliability
• All Call Control, Call Setup and Teardown, Class
  of Service, Dialing Plan, Users, Hunt Groups and
  Backup AA reside in the switches

Audio input for music on hold (any source)
14
ShoreGear Switch Administration

• Redundant LAN ports will not drop calls during
  failover or fallback

Audio output for overhead paging (even over the
WAN)
Redundant LAN ports
15
ShoreGear Switch Administration

• Trunks used for power fail backup can be part of
  the system dial-plan

Power fail backup ports 8 9
16
ShoreGear Switch Administration

• SG-120/24
• 120 IP Phones
• 24 Analog Phones, Faxes
  or Modems
• 8 Analog Trunks
• SG-60/12
• 60 IP Phones
• 12 Analog Phones, Faxes or Modems
• 8 Analog Trunks
• SG-40/8
• 40 IP Phones
• 6 Analog Phones, Faxes or Modems
• 4 Analog Trunks

5 IP Phones per port not dependant on a server
for call control
17
Auto Attendant

• Greets outside callers
• Provides a menu of options
• Caller selects appropriate action
• Department
• Dial by name directory
• Language assistance
• Company operator

18
Auto Attendant

• 256 Auto-Attendant menus (standard out of the
  box) each with 4 schedules

Select the AA to view
Setting up an Auto-Attendant Select
Auto-Attendant
19
Auto Attendant

• 256 Auto-Attendant menus (standard out of the
  box) each with 4 schedules

Configure On-Hours Options
Click Save
Enter the AA name
Select an extension
Assign a DID
Map Toll-free s
Document the announcement
Click Record any phone can be configured to
ring, internal or externial
Select action to take
Select extension for action
20
Auto Attendant

• 256 Auto-Attendant menus (standard out of the
  box) each with 4 schedules

Configure Off-Hours Options
Document the announcement
Click Record any phone can be configured to
ring, internal or externial
Select action to take
21
Workgroups

• Workgroup Automatic Call Distribution
• Distribution top down, round-robin, longest idle
  or simultaneous
• Queuing 5 steps, wait time, exit options
• Message Board desk top
• Reporting 4 standard optional custom reports
• Advanced call center options available
• Contact Center
• Enterprise Contact Center
• Wall Boards

22
Workgroups

• 500 Workgroups
• 1000 Agents logged in
• Agents can be in more than one workgroup
• Supervisors can manage more that one workgroup

Setting up a Workgroup Select Workgroups
Select the Workgroup to view
23
Workgroups

• 500 Workgroups
• 1000 Agents logged in
• Agents can be in more than one workgroup
• Supervisors can manage more that one workgroup

Enter WG name
Click Save
Select an extension
Assign a DID for direct access without going
through the AA
The WG can have a VM box
Map 800s
Click Edit Agents to add Agents to the
workgroup
Custom schedules
24
Workgroups

• 500 Workgroups
• 1000 Agents logged in
• Agents can be in more than one workgroup
• Supervisors can manage more that one workgroup

Click Addgtgt.
Use filters to find the name of the User you want
to add to the WG or search by page
The list on the left contains all Users at all
sites
25
Workgroups

• 500 Workgroups
• 1000 Agents logged in
• Agents can be in more than one workgroup
• Supervisors can manage more that one workgroup

Click save
to add the User to the WG
26
Workgroups

• 5 queues per Workgroup
• Agents can login/logout from the phone or the GUI

If no Agents are available to take the call, the
caller can be placed into a queue
27
Workgroups

• 5 queues per Workgroup
• Agents can login/logout from the phone or the GUI

Select Step 1
Announce estimated wait time
Wait 20 seconds then go to Step 2
Document and record the greeting
28
Workgroups

• 5 queues per Workgroup
• Agents can login/logout from the phone or the GUI

Configure Step 2
Announce estimated wait time
Wait 45 seconds then go to next step
Document and record the greeting
Configure Transfer to Sales when the 2 is
selected
29
ShoreTel System Administration

• Log in
• Add New Users
• Switch Administration
• Auto-Attendant
• Workgroups

• Single system image
• Add new user in 30 sec
• Manage multiple sites
• Greater caller control
• Effective use of resources

Simple elegant administrative interface