Time to agree on our change strategies

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Time to agree on our change strategies

Wrap Up Time

• resilience an occurrence of rebounding or
  springing back
• resilience the physical property of a material
  that can return to its original shape or position
  after deformation that does not exceed its
  elastic limit wordnetweb.princeton.edu/perl/webwn

Change has always been a way of life for
interlibrary loan service. What is done today
could be done very differently tomorrow.
Boucher, Virginia, Interlibrary Loan Practices
Handbook, 2nd Edition, American Library
Association, London, 1997, p. ix.
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Focus on where user request management takes us
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Sense-making for us users
Free Domain
Context Sensitive Workflow
Borrowing / Library Domain
Renting Domain
Buying Domain
4
Service Redesign Time Getting It System Toolkit
(GIST) is one example
Download GIST at http//idsproject.org/Tools/GIST
.aspx
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Customer Relations Managementsoftware as library
service platform
Request
Request Management Workflow
Get It
Deliver It
Integrate It
ILL - Borrow
Pickup
Reserves
Purchase
Link to
Reference
Reference
Email to
Learning Management System
Doc. Del.
Fax to
Digital Library
Other
Mail to
Other user preferences Group projects Grant
projects Exhibits Publish
Annotation Tagging
Personal Digital Assistant
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Suddenly ILL
What recommendation do you have for colleagues
who suddenly find themselves in ILL?
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Network Redesign
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Network Re-Design IDSProject.org
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Strategic Partnering with vendors Atlas Systems,
OCLC, Serials Solutions, etc.
ALIAS Future of ALIAS OCLC Integrated
Fulfillment
OCLC Network Service January 2010
Beta Test Migration
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Exhibitor Cool Tools 2.0 presentations
What takeaways did you get from yesterdays 11
sessions? What will you attempt to do or change
at your library or network with those takeaways?
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Effect of Navigator on ILL Help Needed!

• Navigator
• Migration to a developing platform (remember
  Sisyphus?)
• Good question Future of ILL?
• Availability checking works, except for some
  locally only available
• Help Needed!
• Supervisor training helpful tips trust students
  but set limits
• Systemized documentation and training
• Big kids big problem mentor but not mother
• Retaining student employees

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Finding Difficult Documents Gear Up for ILLiad
8.0

• Finding Difficult Documents
• Lots of tools and options to find materials
• Looking at MARC
• Google Search -gt PDF Search -gt ILLiad search WRS
  search Summit search (great examples)
• My comment Our work is getting more and more
  interesting how do the platforms work in the
  changed information supply world?
• Gear Up for ILLiad 8.0
• New look at feel its customizable
• Resources documentation, tutorials, video
  previews, online training, conference, support,
  webjunction, IDS Workflow Toolkit

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Reaching Beyond Borders Change It Really is
About You

• Reaching Beyond Borders International ILL
• More international ILL more visible holdings
  loaded into OCLC, Intl libraries more willing to
  lend, etc.
• German Virtual Catalog Federated search of
  global resources, big albeit slow.
• National Libraries NACSIS (Japanese materials)
  Reference Services from other libraries
• Ethos, Canadian Theses Online, DART, E-theses
  from Finland, etc.
• Google Translator GEBAY (is now upper case),
  libraries online forms, or email them but use
  the IFLA model, and they expect their call
  number
• Change It Really is About You
• Phases of change, focus on new goals, comments by
  staff
• Time to think about change Dont hide
  information Communicate with stakeholders
• Suggestions
• Accept change is inevitable take time to examine
  your feelings decide where your limits are
• Choose how you are going to respond to change
  Event Response Outcome You have the ability
  to choose the response.

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Did NWILL miss anything this year?
Here is your chance Add your voice to the mix
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Change happens
you can make it happen

• Build Recognize our strengths
• We are the best at networking across libraries
• Strengthen our network strategies by mentoring,
  sharing expertise and tools, develop cooperative
  strategies, other?
• Build new networks internally acquisitions,
  cataloging, collection development, reference,
  etc. Find ways to build bridges for change.
• We change often
• Develop project management skills for changes in
  library service request processing, to share with
  colleagues and users.
• Regularize change 1st Friday of the month, every
  Friday, each summer this can help with support
  from other units (IT, etc.)
• Periodically ask those pesky questions
• Why do this? Why do this this way?

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Change happens
you can make it happen

• Engage users in your change
• What do users want?
• Ask them for answers via email, in person,
  surveys, comments on book straps or whiteboards
  i.e. What due date do you want? How would you
  like books delivered? Does the edition matter?
• What are they trying to do?
• How do we help them accomplish their goals?
• How do their goals give us a road map for
  changing library service?

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Change happens
you can make it happen

• Partner with vendors in your change
• What do users, libraries, and vendors want?
• As you learn more about users and develop new
  workflow, share information with vendors to adapt
  or build new systems.
• What are they trying to do?
• How do we help them accomplish their goals if
  they are aligned with ours?
• Examples at this conference
• Orbis Cascade OCLC Navigator
• Borrow Direct, Relais Index Data new Borrow
  Direct consortia borrowing system
• IDS Project Atlas Systems ALIAS IDS
  Project, Atlas, OCLC Integrated Fulfillment
• IDS Project Serials Solutions eJournal
  Availability Service
• And more

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Decision Time

• Big changes must we anticipate and plan for
• Workflow Convergences Acquisitions, Cataloging,
  Collection Development, Document Delivery,
  Interlibrary Loan

?
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Decision Time

• Big changes must we anticipate and plan for
• Google Books subscription? ILL rights?
• Hello Cyril,
• Thank you for your question. To learn more about
  the Google Books settlement agreement, please go
  to
• http//books.google.com/booksrightsholders/.
  Because the settlement is awaiting Court
  approval, we're
• limited in our ability to discuss it with you.
  However, you are encouraged to contact the
  Settlement
• Administrator or Class Counsel, whose contact
  information is on the settlement website, for
  further assistance.
• Of course, if you have questions about the
  Google Books Partner Program, please don't
  hesitate to contact us.
• Sincerely,
• Tom
• The Google Books Team

BookSettlement_at_RustConsulting.com
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Decision Time

• Big changes must we anticipate and plan for
• Anticipate disruption from other areas resolvers
  knowledge bases as the future of unmediated
  article delivery systems, etc.
• Others?

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Shape the futureYou are GREAT!
So what have you decided to do next week?
Thank you
Cyril Oberlander Associate Director, Milne
Library State University of New York,
Geneseo cyril_at_geneseo.edu