PRODUCTS

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• PRODUCTS SERVICES

NBC2 Products Services
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NBC2 Products

• Textbook
• Lab manual
• Instructor guide
• Student workbook
• Web-based lessons
• Virtual labs
• Test bank
• Testing (certificate requirements)
• New delivery methods
• Podcasts
• Virtual classrooms
• Mobile learning
• Suggested

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Product Pros

• Serve as foundation on which to build
  organization
• Determine the identity of NBC2
• Establish NBC2 leadership role
• Help sell services
• Provide longevity (shelf life)
• Offer flexibility and customization options
• Act as collected, single source of knowledge to
  build future products services

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Product Cons

• Long development cycle
• Resource intensive
• Costs
• Design
• Development
• Production
• Maintenance
• Upkeep (review/revision/archive) requirements

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Service Offerings

• Training (On-site, distance learning)
• Train the trainer
• Direct to students
• Technical support
• Content support
• Consulting
• Product customization

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Service Pros

• Offer higher profit margin than products
• Cost less to develop
• Help sell products
• Provide flexibility and customization options
• Help expand identity of NBC2

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Service Cons

• Must have products to support services
• Harder sell than services
• Ongoing resources required
• Affected more by economic forces than products
• Can become resource intensive due to client
  requirements

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Product Service Programs/Delivery

• Programs
• Associates degree
• New hire training
• Incumbent training
• Delivery methods
• Classroom
• Web-based
• Blended

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Project Lifecycle

• Analysis
• Design
• Development
• Implementation
• Evaluation

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Project Lifecycle Analysis

• Needs analysis
• Goals/objectives
• Definition of success
• Measurement of success
• Audience
• Resources
• Discovery
• Research
• Feedback

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Project Lifecycle Design

• Learning objectives
• Strategy
• Instructional design document/specifications
• Assessments
• Delivery options
• Prototypes/samples/templates

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Project Lifecycle Development

• Project development
• Status reports
• Internal review/feedback
• Management of change
• Internal QA
• Pilot program/implementation plan
• Supporting materials (sales/marketing)
• Archive/version control

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Project Lifecycle Implementation

• Rollout
• Training
• Support

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Project Lifecycle Evaluation

• Reviews
• Internal project review
• Deliverables
• Process
• External review
• Surveys/feedback
• Project wrap-up/archiving
• Revisions
• Next phase planning

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Session Wrap-Up

• Recap
• Q A