Quality in higher education LEE HARVEY

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(No Transcript)
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Quality in higher educationLEE HARVEY
Centre for Research into Quality

• Paper at the
• International Management Conference,Ho Chi Minh
  City, VietnamSeptember 2001

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Outline

• Types of external quality evaluation
• Assess the methodologies
• Relationship between external and internal
  processes
• Role of QM (e.g. ISO9000, TQM and EFQM)
• Stakeholders and notions of quality
• A model that ties external requirements, with
  internal management.

Centre for Research into Quality
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Government expectations of HE

• be relevant to social and economic needs
• widen access
• be more cost effective
• ensure comparability of provision and procedures,
  within and between institutions, including
  international comparisons
• be responsive to a range of stakeholders
  (including students and employers).

Centre for Research into Quality
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Context

• Massification
• Expansion of public and private provision
• Accountability for public money
• Value for money to students
• Globalisation of higher education
• Unrestricted market
• Concerns about quality and standards

Centre for Research into Quality
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External Quality Monitoring (EQM)
EQM includes

• accreditation (of institutions and programmes)
• institutional quality audit or assessment
• programme assessment or review
• external evaluation and comparison of standards
• research reviews
• internal-external.

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Delegated accountability
Market
Semi-market
British
Centre for Research into Quality
Growing state control via EQM
Accountability requirements
Accountable autonomy
New autonomy
Newly-devolved
Continental
Centralised
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Methodology

• self-assessment
• context two sets of books
• peer evaluation
• amateurish
• statistical or performance indicators.
• convenient

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Quality
Standards
Outcomes
Process
traditional
academic
perfection
competence
fitness for purpose
service
value for money
organisational
transformation
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Quality
Standards
organisational
service
academic
competence
traditional
perfection
fitness for purpose
value for money
transformation
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Internal reviews
student progression
surveys of student views recent
graduates graduate employers
internal peer review of teaching
audits of internal quality procedures
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Data
Feedback
Analyse
ACTION CYCLE
Implement
Report
Plan
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Institution must have a system for

• identifying responsibility for action
• encouraging ownership of plans of action
• accountability for action taken or not taken
• feedback to generators of the data
• committing appropriate resources.

Centre for Research into Quality
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Managing quality

• Leadership not management
• Encourage improvement
• Enable ownership
• Delegate responsibility
• Encourage teamworking
• Set parameters for quality improvement
• Establish a suspicion-free context
• Disseminate good practice

Centre for Research into Quality
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Business models of QM

• We have experienced a string of fads proclaiming
  the same institutional success including
  Statistical Process Control, Long-Range Planning,
  Strategic Planning, Management by Objectives,
  Zero-Based Budgeting, O M (organisation and
  Methods) Theory Z, Theory K, Job Enrichment,
  the energetic Management-by-Walking-About, the
  Management Audit, Value-Added Planning,
  Work-Place Reform and the various other theories
  through which scholars and practitioners have
  earned their fame, their theses, their MBAs and
  their consultancy fees.
• (Hinchcliffe, 1994, pp. 161-2)

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Models

• ISO9000
• little impact, not designed for HE
• TQM
• partial, dont cascade, short-lived
• vestiges in CQI
• EFQM/Baldridge
• self-evaluation framework

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Building internal processes

• Explicit
• Grow out of normal academic processes
• Engage academics
• Rigorous and continuous
• Improvement-oriented

Centre for Research into Quality
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Internal processes

• Non-oppressive structure
• Minimum bureaucracy
• Maximum engagement
• Integrate into the workload and academic planning
• Not principally for external person or
  organisation
• Principally for students

Centre for Research into Quality
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Internal improvement audit
360-degree review
Dean
Team 2 Peers
Programme CQI Agenda
Team 1 Authors
Students
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Internal improvement audit
Programme CQI Agenda
Longer term intentions
Short, focused action agenda of items manageable
in one year
Brief review of success and problems from
previous year
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Internal improvement audit
Rector Senate
External Audit
University Quality Report
Centre for Research into Quality
Internal QM Unit
Head of Service
Dean
Dean
Programme Team
Learning Services CQI Agenda
Programme CQI Agenda
Programme CQI Agenda
Students
Students
Students
Teachers
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Data
Feedback
Analyse
External requirements
INPUT
Implement
Report
Centre for Research into Quality
Plan
Student Feedback
Data
Feedback
Analyse
Internal Audit
PROCESS
REGULATIONS AND GUIDELINES
Implement
Report
Plan
Data
Feedback
Analyse
OUTPUT
Implement
Report
Plan
STRATEGIC PLAN
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http//www.uce.ac.uk/crq
Thank you