Talent Management in AsiaPacific

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Talent Management in Asia-Pacific
Michael J. Casella Managing Director,
Asia-Pacific Chubb Group of Insurance Companies

• creating a learning and adaptive culture

IIS, 2008
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worldwide locations
Chubb has 113 branches located in 29 countries
and serves commercial and personal customers
through 8,500 independent agents and brokers
worldwide.
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Chubb in Asia-Pacific
The Business Landscape Today

• Broad range of markets
• Varied distribution systems
• Cultural diversity
• Continuous, fast-paced change

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creating a learning and adaptive culture
Innovative Solutions That Meet Market Needs
.

• Complex, diverse Asia-Pacific markets demand
  innovative talent management solutions
• Development / training focused on single skills
  may have short shelf-life and provide less
  benefit to the organization
• In the rapidly evolving Asia-Pacific market,
  Chubb focused on broader skill development to
  create a culture that would sustain and encourage
  learning, adapting and executing.

.
.
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creating a learning and adaptive culture
Cross Functional / Geographic Teams
Rapidly Changing Market Conditions
Executive Leadership
Integrated Talent Management
Action Learning
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creating a learning and adaptive culture
Cross Functional / Geographical Teams

• Began with executive leadership team
• Fosters innovation strategic thinking
• Drives execution
• Promotes learning
• High levels of engagement

Rapidly Changing Market Conditions
Integrated Talent Management
Executive Leadership
Action Learning
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creating a learning and adaptive culture
Cross Functional Cross Border Teams

• Executive leadership styles
• Understanding external market forces responses

Rapidly Changing Market Conditions
Executive Leadership
Integrated Talent Management

• Influencing stakeholders
• Cross functional / geographical action learning
  teams drive talent development

Action Learning
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creating a learning and adaptive culture

• Cross Functional / Cross Geographical
• Hard Wired business issues form the foundation
  of our leadership programs
• Drives engagement, accelerates learning

Cross Functional Cross Border Teams
Rapidly Changing Market Conditions
Executive Leadership
Integrated Talent Management
Action Learning
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creating a learning and adaptive culture
EXCOM LEADERSHIP TEAM 1st Generation ELPs -
Created the ROADMAP
2003
2nd Generation ELPs - Japan strategy
2005
3rd Generation ELPs new markets, products,
distribution channels, culture, skill sets .
2007
2007
4th Generation ELPs - Deeper broader into the
organization
Extended to Service Center Teams
5th Generation ELPs
2008
GROWTH EXECUTION STRUCTURE ALIGNED TO STRATEGY
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creating a learning and adaptive culture
Cross Functional Cross Border Teams

• Integrate into business planning process
• As much about developing talent as developing
  talent managers
• Process adjusted annually
• Focus on skills for the present and future

Rapidly Changing Market Conditions
Integrated Talent Management
Executive Leadership
Action Learning
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creating a learning and adaptive culture
Key Learning's

• Diverse market conditions and rapid change are
  driving new leadership profiles
• Learning, adapting, and the ability to execute
  are key skill sets needed to thrive in
  Asia-Pacific
• The work environment and business culture can
  become a competitive advantage

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Talent Management in Asia-Pacific
Michael J. Casella Managing Director,
Asia-Pacific Chubb Group of Insurance Companies

• creating a learning and adaptive culture

IIS, 2008