Professional Services Overview

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Professional Services Overview
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Completing Offering

• Professional Services
• Dedicated Success Manager
• Implementation Services
• Comprehensive Support
• Education Training
• Best Practices Consulting
• Resources, Knowledgebase

• Technology
• Total Engage
• Customer Engage
• Employee Engage
• Active Survey
• Mystery Shopper
• Silent Whistle

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Formula For Success
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Serving Our Customers

• Accelerate the connecting of engagement to
  business outcomes
• Increase profitability by seeing/responding to
  key business drivers
• Improve customer/employee retention and loyalty

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Customer Success Manager

• Single point of contact
• Understanding customer business goals
• Driving and managing the customer experience
• Focus on customer success
• Orchestrating implementation
• Directing Training
• Scheduling Consulting
• Monitoring support