T01 TimeStress Management

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T01 Time/Stress Management

• Presenter
• Ange Boos

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Stress Is

• a complex, dynamic process of interaction between
  a person and life
• the way we react physically, mentally, and
  emotionally to the various conditions, changes,
  and demands
• People are disturbed not by things, but by their
  perception of things. Epictetus

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How Does Stress Affect Us?

• May cause moodiness, anxiety, and difficulty
  concentrating
• May lead to depression, relationship problems,
  and poor performance

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Chronic Stress

• limits your ability to develop skills that are
  uniquely yours it can hinder your ability to
  excel in a way that is unique to you

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Stressin the Workplace

• Americans are working longer and harder
• Absenteeism due to job stress has escalated
• Stress due to job insecurity has skyrocketed
• Violence has become an increasingly serious
  problem

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Its Even Expensive

• 300 billion annually is the estimated price tag
  for US industry coping with job related stress
  factors

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Statistics on Stress

• 40 of workers reported their job was extremely
  stressful
• 29 of workers felt extremely stressed at work
• 26 of workers said they were often burned out or
  stressed by their work
• 25 view their jobs as the number one stressor
  in their lives

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More Stats

• 80 of workers feel stress on the job
• 25 have felt like screaming or shouting because
  of job stress
• 14 of respondents felt like striking a coworker,
  but didn't
• 10 are concerned about an individual at work
  they fear could become violent
• 9 are aware of an assault or violent act in
  their workplace

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Ways to Reduce Stress

• Practice effective Anger Management
• Breathe slowly and deeply
• Speak more slowly (you'll appear less anxious and
  more in control)

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• Take care of one immediate nagging responsibility
  
• Get outdoors for a brief break
• Drink plenty of water and eat nutritious snacks

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• Do a quick posture check
• Plan something rewarding for the end of the day

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Also

• Eliminate environmental stressors
• De-clutter
• Reduce background noise
• Design an ergonomic workstation

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And Most Importantly

• Be an effective Time Manager (it really does
  reduce stress)
• The biggest time management mistake people make
  at work is not realizing how much time they waste!

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Whos Got the Time?

• Disorganization, unclear goals, too many
  personal phone calls, disjointed processes, no
  routines, poor planning, procrastination, lack of
  focus, lack of training, junk e-mail, surfing

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Time Management Tips for Those Experiencing Job
Stress

• Change your PROCESS
• Establish a ROUTINE
• Dont PROCRASTINATE

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Your Process

• Get organized
• Eliminate clutter
• Incorporate technology

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Your Routine

• Start and end your day the same way
• Set long- and short-term goals
• Work on your priorities

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Just Do It!

• No excuses
• No distractions
• No attitude
• BE PRODUCTIVE- youll like it

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Focus on the Self

• Hints
• Habits
• Hindrances

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Hints to Productivity

• Know your job
• Understand what it takes to do your job
• Know your organizations job
• Understand what it takes for your organization to
  do its job

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Habits

• Practice good office etiquette
• and basic self-control

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Hindrances

• Attitude
• and
• Others

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Others

• The Chatty Neighbor
• The Slanderer
• The Best Friend
• The Thief/Secret Agent
• The Clinger

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You and Your Organization

• The best time to
• What do they need from me
• How can we all be better customer service
  representatives

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Find the Time and Stop Stressing