Performance and Productivity

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Performance and Productivity

• Chapter 2

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• What conditions need to exist for the team to be
  successful perform well?
  
• Team must be able to
• Perform effectively as a team (ability,
  skills)
  
• Maintain motivation of team members
• Coordinate members
• The team context affects the teams ability
• to do these things.

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Team Context

• Consists of
• Organizational context
• (outside opportunities or constraints)
• Team design
• (team structure)
• 3. Team culture
• How do norms develop?
• Prescriptive proscriptive norms
• May be different than rest of org.

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Conditions Necessary for Team Success

• 1. Skills/ knowledge/ ability to perform tasks
• Necessary skills
• Conflict resolution
• Collaborative problem solving
• Communication
• Goal setting performance management
• Planning task coordination
• Interpersonal skills.

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Conditions Necessary for Team Success

• 2. Motivation to put forth effort to complete
  task
  
• Social facilitation
• When we are experts or well-trained, the presence
  of others motivates others enhances our
  performance, but
  
• How to optimize performance?
• Expertise by training
• --Train alone or in groups?

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Motivation Effort(to achieve shared goals)

• Intrinsic vs. extrinsic motivation
• Group potency (group self-efficacy) is
  significant predictor of group performance
  
• ---Defeatist attitude- causes results?
• ---What raises it?
• Social loafing
• Definition
• Causes?

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Social Loafing

• Causes
• Perception that contribution effort will not be
  recognized or identifiable
  
• Perception that effort will not have impact on
  final outcome
  
• Expectation that others are loafing
• Task boring or meaningless.

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• Prevention
• Publicize reward individual contributions
• Make task challenging interesting
• Build team cohesion (give credit where due)
• Hold individuals accountable
• Team contracts
• Performance feedback (peer evaluations)
• Smaller group.

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• 3. Coordination? Synchronization
• of strategies, skills, efforts, actions
• Importance
• Coordination problems are the biggest threat to
  team productivity!
  
• What makes coordination problems worse?
• Larger team size
• Ineffective communication
• Lean communication media
• We tend to think our messages intentions are
  more clear than they really are.

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• One very common team misattribution error is
  failure to realize that lack of coordination
  caused team failure!

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• Coordination strategies?
• Smaller teams (
• Clear agenda
• Train practice as a team
• Direct face-to-face communication
• Clear/objective/measurable goals performance
  standards.

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How do we measure team effectiveness?

• Productivity
• Cohesion
• Learning/ growth development
• Integration with the rest of the organization.