Organizational Culture and Climate

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Organizational Culture and Climate
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Outline

• Defining Culture
• Aspects of Culture
• Typology of Culture
• Developing and Maintaining Culture
• Defining Climate
• Types of Climate
• Outcomes of Climate

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Class Model
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Discussion Questions

• What do you think about when you hear the term,
  Corporate Culture?
• What is the culture like at your current job?

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Quick Comic
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Organizational Culture Defined

• Definition
• The shared knowledge within an organization
  regarding the rules, norms, and values that shape
  the attitudes and behaviors of its employees.

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Three Aspects of Culture

• Observable artifacts
• Manifestations of culture that employees can
  easily see or talk about.
• Symbols, physical structures, language, stories,
  rituals, ceremonies
• Espoused values
• Beliefs, philosophies, and norms that a company
  explicitly states.
• Corporate mission statement
• Basic underlying assumptions
• Taken-for-granted beliefs and philosophies that
  are so ingrained that employees simply act on
  them rather than questioning the validity of
  their behavior in a given situation.

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Quick Comic
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Typology of Organizational Culture
Sociability
Solidarity
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Quick Comic
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Discussion Question

• As a manger, what can you do to create a positive
  culture?

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Developing and Maintaining an Organizational
Culture

• Attraction-Selection-Attrition (ASA) Model
• People are attracted to organizations that
  perceive fit in.
• Organizations are more likely to select
  individuals that fit.
• Individuals who no longer fit are likely to leave
  or be terminated.
• As Jonny Cochrane would say, If the person dont
  fit, s/he must attrit.
• Socialization
• The primary process by which employees learn the
  social knowledge that enables them to understand
  and adapt to the organizations culture.

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Discussion Questions

• Is it easy or hard to change a culture? Why?
• If the organizational culture at your company
  needs to be changed, what can be done about it?

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Quick Video

• Check out the lengths some companies will go to
  maintain a unified culture (Yikes!)
• http//www.youtube.com/watch?v0qAuqq1LFnU

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Organizational Climate Defined

• Definition
• The practices, policies, and procedures, that are
  expected, encouraged, and rewarded with regard to
  something.

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Discussion Question

• What types of climates could exist in an
  organization?

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Service Climate Example

• How would you rate the job knowledge and skills
  of department employees to deliver superior
  quality service?
• How would you rate the leadership shown by your
  department manager in supporting a service
  quality effort?
• How would you rate the recognition and rewards
  that department employees receive for the
  delivery of superior quality service?
• How would you rate the effectiveness of your
  department managers communication efforts to
  department employees?
• How would you rate efforts to measure and track
  the quality of your departments service?
• How would you rate the equipment, technology, and
  other resources department employees have to
  support the delivery of superior quality service?
• How would you rate the service you receive from
  other areas in the store in support of your
  efforts to provide superior service?
• Overall, how would you rate the climate for
  service in your department?

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Discussion Question

• How can management create an ethical climate?
• Recruitment/Selection/Promotions
• Orientation and training
• Policies and codes
• Decision making
• Rewards and punishment systems
• Communication

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Outcomes of Climates

• Innovation? ?
• Ethical ? ?
• Service ? ?
• Physical Safety ? ?
• Psychological Safety ??
• Diversity ??

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Take-Home Points

• Aware that culture and climate are ways to think
  about the work environment.
• Understand how to develop a positive
  culture/climate in your organization.
• Realize that culture/climates are hard to change,
  but that they provide the opportunity for a
  strategic advantage.