Title: ATTRIBUTES OF A PROFESSIONAL
1ATTRIBUTES OF A PROFESSIONAL
- Ruth Nawotniak, MS, C-TAGME
- UB SUNY
- Ellie Gray
- Mayo Clinic Arizona, Scottsdale AZ
- ARCS Spring Conference 2006
- Tucson, AZ
2How do others perceive the Program Coordinator?
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11How do Program Coordinators perceive themselves?
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13What is Your Role?
- Den mother (father)
- Counselor
- Cheerleader
- Liaison between residents and the program
director - Liaison between faculty and program director
- Support Staff
- Arbitrator
- Manager
- Resource
- Data Entry/Analyst
- Advisor
- Human Resource Manager
- Information Resource
- Social / Event Planner
- Scheduler
- Advocate
14Attributes of a Professional
- Professional Roles
- Manager
- Advocate
- Advisor
- Counselor
- Communicator
- Liaison
- Arbitrator
- Information Resource
- Additional Roles
- Data Entry / Analyst
- Scheduler
- Social Event Planner
- Pseudo Parent
- Cheerleader
- Shoulder to Cry On
15Attributes of a Professional
Your role as seen by the Resident and the Program
Director
- Resident
- Den parent
- Counselor
- Liaison (PD, ACGME, ABS)
- Confidant
- Human Resource Person
- Documentation Manager
- Program Director
- Scheduler
- Data Entry / Analyst
- Liaison (Residents, ACGME, GME, ABS)
- Event Planner
- Person In the Know
- Support Person
- Manager
16For the Program Coordinator, You See Yourself As
- Pseudo Parent
- Scheduler
- Event Planner
- File Manager
- Cheerleader
- Support person
17But, Do You Also See Yourself As
- Manager / Administrator
- Human Resource Manager
- Data Analyst
- Advocate
- Advisor
- Counselor
18To our Applicants
- What is our role?
- How are we perceived by our applicants?
-
19- Survey of the applicants from two
- programs to see how they view the
- coordinator position
20Attributes of a Professional Applicant Survey
Results
- Survey Details
- Number of surveys sent out 111
- Buffalo 66
- Scottsdale 45
- Number of surveys returned 55
- 50 return rate
21Attributes of a ProfessionalApplicant Survey
Results
- State or Country of Medical School
- New York Michigan Egypt
- Minnesota Missouri Dominica
- Pennsylvania California Grenada
- Maryland Arizona
- Florida Georgia
- Nebraska Kansas
- New Hampshire New Jersey
- Illinois Texas
- Utah
-
22Attributes of a ProfessionalApplicant Survey
Results
- Number of Invitations received (average)
18-20 - The number of invitations received ranged from 5
to 40 - One applicant listed confidential
- Number of Interviews attended (average) 12-13
- The number of interviews done ranged from 5 to
27 - One applicant listed confidential
23Attributes of a ProfessionalApplicant Survey
Results
- Information Regarding the Program
- (1 Poor / 5 Excellent)
24Attributes of a ProfessionalApplicant Survey
Results
- Information regarding Coordinator
- (1 Poor / 5 Excellent)
25Attributes of a Professional Applicant Survey
Results
- Extremely organized program coordinators who were
informed about the program were the most helpful.
- One could really tell that the coordinators
really cared about the program and the
prospective candidates. It was not just a job
responsibility. This has a very positive effect
on the interviewees.
26Attributes of a Professional Applicant Survey
Results
- I remember calling one program coordinator to
verify the time I was to be there, and she said,
well, didnt you get the email? I had, in
fact, received the email but I was just making
sure I understood correctly.
27Attributes of a Professional Applicant Survey
Results
- At a few places, the coordinator did not
communicate a change in the schedules for the
interview day that was sent out prior to the
visit. This was particularly distressing for
applicants who had made travel plans based on the
original itinerary.
28Attributes of a Professional Applicant Survey
Results
- Nine of the coordinators were excellent
professional, provided useful information,
organized, responded in a timely manner to
inquiries. The rest were awful in those
respects.
29Attributes of a Professional Applicant Survey
Results
- . . . if program directors and chairmen knew
people were being turned off to their programs
based on the poorly executed duties of the
coordinator, they would probably be adamant about
some sort of remediation.
30Attributes of a Professional Applicant Survey
Results
- The interview day is the coordinators audition,
as well. If that person cant manage to put the
programs best foot forward when it is absolutely
mandatory, one can only imagine what life will be
like to deal with this person day to day. It
truly does affect ones impression of a program.
31Attributes of a Professional Applicant Survey
Results
- There is one program I will not be ranking,
because of the way they presented themselves on
interview day. The program coordinator did a
good job in general, but the way the day was set
up was strange.
32Attributes of a Professional Applicant Survey
Results
- Worst Interview Scenario
- 30-40 applicants stuck in a very small room from
630 AM to 730 PM - First interview is at 700 AM no interview for
another 2-3 hours - No food or beverage provided throughout the day
- Applicants leave out of disgust
33Attributes of a Professional Applicant Survey
Results
- Program coordinators are the glue that hold the
entire chaotic interview season together. They
are generally overworked and under-appreciated.
For all those that havent heard it enough lately
THANK YOU!
34What is the Basis for Success for the Program
Coordinator?
- How the program director views the position
- How much credibility the coordinator has with the
residents
35The Program Director
- Must see the position of coordinator as a
mid-level manager and must value the skills,
knowledge, abilities and opinions of the
coordinator. - Will then support the coordinators activities
- The residents will see the coordinator as an
extension of the program director.
36- This is a powerful perception.
- It promotes adherence to
- compliance issues.
37The Residents..
- Must see the coordinator as
- an advocate and resource for them
- someone who has earned their respect
- someone who is professionally responsible
38- This is a powerful perception.
- It promotes the well-being and
- success of the resident.
39- The resident will then support
- the efforts of the coordinator
- on their behalf to meet
- program requirements.
40- When both of these perceptions
- come together, the coordinator is
- given the opportunity to be an
- active, productive participant,
- involved in achieving all the goals
- and objectives of the training
- program.
41- To strive towards the goal of
- being a successful and
- professional coordinator,
- remember the competencies
42Attributes of a Professional
- Competency 1 (Patient) Resident, Program
Director, Residency Program Care - The Professional Coordinator needs to
- Be compassionate
- Effectively handle (treat) accreditation
issues for the health of the program - Appropriately care for all aspects of the
residency to keep it viable
43Attributes of a Professional
- Competency 2 (Medical) Coordinator Knowledge
- The Professional Coordinator needs to know
- Common and Surgery Program Requirements
- Evolving Board and accreditation processes
and standards - How to apply knowledge to care for the
residency training program and keep it healthy
44Attributes of a Professional
- Competency 3 Practice-Based Learning and
Improvement - The Professional Coordinator needs to
- Network about and evaluate the program
- Appraise the residency looking at trends in
graduate medical education - Improve the residency by applying information
learned through networking
45Attributes of a Professional
- Competency 4 Interpersonal and Communication
Skills - The Professional Coordinator must
- Communicate effectively with program
director, residents, ACGME, ABS, GEC, applicants,
and anyone else they come in contact with during
their day - Be able to network with appropriate
institutions and individuals for sharing
information to enhance the residency - Take their role as counselor, liaison and
advocate to heart and be there when needed in
those roles
46Attributes of a Professional
- Competency 5 Systems-Based Practice
- The Professional Coordinator is
- A resource manager who is able to demonstrate
their awareness of the larger context of graduate
medical education - Responsive to the issues by effectively
calling on appropriate individuals or web site
resources to provide education and/or direction
that is of optimal value to the residency as a
whole
47Attributes of a Professional
- Competency 6 Professionalism
- The Professional Coordinator is
- committed to doing the job in a responsible
manner - committed to presenting a professional
appearance - committed to adherence to ethical principles
- sensitive to a diverse graduate medical
education population - understanding and respectful of the
confidential nature of our jobs
48Professionally ResponsibleWe Know It When We
See It
- Communication
- Organization
- Appearance
49Professionalism, as manifested through a
commitment to carrying out professional
responsibilities, adherence to ethical principles
and sensitivity to a diverse graduate medical
education population
50Appearance Communications
- Body Language
- Direct (speaking)
- phone
- in person
- In-Direct (writing)
- email
- letters / signature
51Appearance - Organization
- Incoming resident activities
- Employment paperwork
- Files / Office
- Interview day
- Department orientation
- Other program functions
52Appearance - Dress
- Whats fashionable?
- Whats professional?
- Is there a difference?
- Whats reasonable?
- Who are your role models?
- What are others in your profession wearing?
53Appearance Actions
- What is your role?
- How do you manage stress?
- What is reasonable?
- Who are your role models?
- Is there a difference between how you act and
speak at work and how you act and speak at home? - Do you have a game face?
54Program Coordinators Professional and Successful
- How you are perceived by others
- Residents, PDs, Applicants
- How you perceive yourself
- What are your roles?
- Professional and other
- Apply competencies
- Appearances count
- Oral, Written, Visual
-