The Role of Culture

1
The Role of Culture

• Part II Review

Mark McKenna BUS 162, International and
Comparative Management San Jose State University
Chapters 4-7, Hodgetts, Luthans and Doh,
International Management Culture, Strategy and
Behavior , 6th edition (New York McGraw-Hill
Irwin, 2006) Augsburger, David W., Conflict
Mediation Across Cultures Pathways and Patterns
(London Westminster John Knox Press, 1992), pp.
18-25, 28-35, 84-94, 137-142, 244-258, and
279-283. Readings from ExecutivePlanet.com on
business and negotiation practices in Japan and
the US. (http//www.executiveplanet.com/index.Php?
titleJapan and http//www.executiveplanet.com/ind
ex.php?titleUnited_States)
2
Culture Meaning and Dimensions

• The Barnga Game
• Nature and characteristics of culture
• Role of values and their distribution
• Edgar Scheins bulls-eye model of culture
• Hofstedes four cultural dimensions
• Collectivism/individualism
• Uncertainty avoidance
• Power distance
• Masculinity/femininity
• Trompennars dimensions of time and the
  environment

3
National and Organizational Cultures

• Six basic cultural variations
• Similarities and differences across cultures (the
  Jumping Off Place exercise)
• Definitions of organizational culture
• The cultural strategic predisposition of firms
• Trompenaars typology of org. cultures
• Family
• Eiffel Tower
• Guided Missile
• Incubator
• The evolution of international corporations

4
Cross-Cultural Communication

• What is communication?
• High-context and low-context cultures
• Major verbal communication styles
• Indirect and direct
• Succinct, exacting and elaborate
• Contextual and personal
• Affective and instrumental
• Aspects of nonverbal communication
• body language, use of color, personal space, and
  time
• Communication and perception (the Basketball
  exercise)

5
Cross-Cultural Conflict and Negotiation

• How culture shapes conflict
• Conflict in individualistic, low-context and
  collectivistic, high-context cultures
• Conflict and facework saving self- and
  other-negative and positive face across cultures
• Negotiation across cultures
• Who negotiates
• How does one negotiate
• What makes a good agreement
• Japanese and American communication and
  negotiating styles (the Mustang Jeans exercise)