Silver Touch Managed IT services

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Introduction to Silver Touch Network Operation
Center
Your Outsourcing Partner in End-to-End IT
Solution and Services
USA . UK . NETHERLANDS . INDIA
www.silvertouch.com
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Introduction to Silver Touch

• Founded in 1992, over two decades of
  servicing clients with Total Solutions for IT. 
  
• Widely recognized for our ability to deliver
  both hardware solutions, software solutions,
  networking solutions Value Added Services.
• Large customer base across the globe and
  ever increasing offshoreclients.
• International Presence with branch offices at
  USA, UK, Netherlands ensuring Quality of
  Service, and quick response.
• 500 highly skilled software development
  professionals

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Vision and Mission
Vision

• Our vision is to grow both vertically and
  horizontally to establish ourselves on top as
  a preferred System Integrator.

Mission
Our efforts are aimed at achieving
excellence in finding the best synergized IT
solutions from an assortment of hardware
software technologies that suit our client's
present future business needs in the most
effective efficient way.
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Why to outsource to NOC services

• Building support infrastructure
• Hiring the staff
• Dealing with employee turnover
• Filling skills gap
• Developing processes
• Creating needed documentation
• Training on Network Maintenance Support

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Introduction to Silver NOC

• Our vision and mission, being our constant
  guiding lights, a need was felt across the
  organization to offer Network Management
  Services, in response to several requests from
  our existing clientele and the global market.
• We already have the infrastructure to start
  offering NOC services. The infrastructure is
  built to comply with international standards
  applicable to the industry.
• Leveraging our existing talent and skill pool,
  and our several Strategic Industry Alliances, it
  was only a question of defining the NOC
  Management Processes.

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Our Technical Alliances
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Services Offered from Silver NOC
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Silver NOC Services
Remote Desktop Support Application Support
Services
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Silver NOC Services
Hosting Services Management
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Silver NOC Services

• Infrastructure Services

• File Server
• Print Server
• DNS Server
• DHCP Server
• Active Directory Server

• Group Policy configuration
• Messaging Solutions support
• Virtualization Service

• VMWARE
• Microsoft Windows Server 2008 with Hyper-V

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Advantages Silver NOC

• Offers rapid service deployment
• Minimizes NOC startup cost and frees capital
  for service or infrastructure investments
• Reduces steep training curve and expands
  network management efficiency
• Accelerates ROI by delivering a comprehensive
  NOC solution
• Offers full accountability and faster problem
  resolution
• Provides better network performance and
  availability and increased customer satisfaction
• Offers improved decision-making and proactive
  planning
• Policy and SOP driven processes for NOC
  management
• ISO 27001 Security Policy compliant with SEI
  CMM Level 3 Maturity Model
• Managed Building and Infrastructure
• SLA driven Service Management processes
• SLA compliance reviews at Client Defined
  Frequency

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Advantages of Silvertouch Managed Services

• Better use of staff allows agencies to focus
  human resources on strategic planning and core
  mission support.
• Cost savings Companies can now choose not to
  build and support IT and network infrastructure
  use limited capital to purchase needed service
  levels and reduce total cost of ownership.
• Ability to use optimal technologies adjust
  types and mix of hardware, software, skilled
  labor, capital investment and technology to
  support changes in mission needs
• Rapid response to mission changes supplier
  is measured by ability to produce solutions
• Comprehensive management of networks and
  technologies
• All you need to do is
• Simply connect to the readily available Silver
  Touch 24x7 NOC

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Silver Touch Service Approach

• Requirements assessment and NOC
  implementation in barest minimum time
• Readily available NOC operations, using
  best-practices methodology
• Ability of new NOC to operate separately
  from an existing, in-house NOC management of
  multivendor elements
• Single point of contact
• 24x7 management and monitoring of network
  faults, configuration, and performance
• Comprehensive reports for each service
  management level and quarterly review
• Identifying the Functional Need
• Focus on Outcomes (Metrics and Measures)
• Alignment with Objectives and Mission
• The right approach to SLAs Pros and Cons
• Communications (Visibility, Transparency,
  Trust)

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Service Delivery with SLA compliance

• SLA developed with contractor
• SLA is measurable and achievable
• It aligns with the deal
• We ensure that it aligns with the
  organizations goals (relevant measures and
  metrics)
• The results consistent with your strategic
  objectives

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Benefits to you

• Minimizes NOC startup investment
• Reduces steep training curve
• Improves potential ROIimmediate return
• Enhances early network availability
• Hassel free scalability to existing
  Infrastructure

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Advantages of Silver Touch Partner Program For
System Integrators

• Improve Value chain in existing services
  portfolio
• Higher ROEI for System Integrators, since
  they can offer a wider range of services, without
  additional investment.
• No additional investment required
• The end clients of our System Integrators
  benefit directly, by being able to order all
  services from a single provider.
• This also addresses their long standing issue
  of getting skilled manpower without having to
  hire them.
• Contact Silver Touch representative to know more
  about our partner program at nocinfo_at_silvertouch.c
  om

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System Integrators for following regions
Silver Touch is keen to sign up Silver Touch
Partner Program with System Integrators in
following regions

• Middle East
• Dubai
• Qatar
• Bahrain
• Abu Dhabi
• Egypt
• Saudi Arabia
• Oman
• Turkey

• Africa
• South Africa
• Nigeria
• Botswana
• Tanzania
• Uganda
• Kenya

• Europe
• Netherlands
• Sweden
• Belgium
• Luxemburg
• Germany

To become Silver Touch Partner Contact us at
nocinfo_at_silvertouch.com
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Thank You!