Health

1

Health Reform - Reality or Fantasy?
Leena Sudano

• Health Community Services Complaints
  Commissioner

2
Learning from mistakes
3
HCSCC - GHR scorecard

• safety ?
• prevention health promotion?
• culture - whose job is patient safety?
• climate - time, skills systems for safety?
• reporting - why? who? what? when? how?
• joined up - across pathways of patient
  experience? NB primary care - pre post
• bridging the gaps - safety nets? partnerships?
  chasms closing?

4
HCSCC - GHR scorecard

• quality ?
• access - ATSI mental illness non metro?
• consumer/patient/carer information?
• process of care/patient pathways?
• participative care? feedback? closing the loop?
• outcomes - equitable?
• effective clinical leadership and team work?
• professional silos? corporate managerial silos?
• reporting outcomes? to who? how?

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HCSCC - GHR scorecard

• public interest ?
• leadership? - political, institutional, teams
• openness?
• accountability?
• priority setting?
• recruitment retention of skilled workers?
• culturally diverse workforce?

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Contact HCSCC

• HCSCC Enquiry Service Mon -Thurs 10am - 4pm
• P 8226 8666 Country 1800 232 007
• F 8226 8620
• www.hcscc.sa.gov.au with e-mail link HCSC Act
  
• e-newsletter Buzz forms pamphlets
• HCSCC PO Box 199 Rundle Mall Adelaide SA 5000
• Reception only P 8226 8652