NHS National Framework Agreement for Agency Nursing

1 / 62
About This Presentation
Title:

NHS National Framework Agreement for Agency Nursing

Description:

NHS National Framework Agreement for. Agency Nursing. Supplier ... Siu Fong Yau Data Analyst. Juliet Pollard Sourcing Manager. Louise Monahan SR Support ... – PowerPoint PPT presentation

Number of Views:110
Avg rating:3.0/5.0
Slides: 63
Provided by: ScottM149

less

Transcript and Presenter's Notes

Title: NHS National Framework Agreement for Agency Nursing


1
NHS National Framework Agreement for Agency
Nursing
  • Supplier Conference
  • Toute Suite, NEC, Birmingham
  • 24 March 2009

2
Introduction
  • Carol Holroyd
  • Lead Supplier Relationship Manager
  • Temporary Staffing (Clinical) Team

3
Introduction
  • Housekeeping
  • sign in
  • toilets
  • fire alarms

4
Principles
  • no recording or photography permitted
  • questions will be taken between presentations and
    at the end
  • any information presented will be made available
    on the PASA website www.pasa.nhs.uk
  • a link to the correct webpage will be sent via a
    Bravo message

5
Introduction
  • welcome and congratulations to everyone for
    completing the PQQ stage
  • purpose of today is to provide you with
    information on
  • Introduction
  • Invitation to Tender Phase
  • Terms and Conditions
  • Engagement with the NHS
  • Audit
  • Completing the offer schedule
  • Bravo
  • Questions and Answers

6
Introduction
  • Progress to date
  • PQQ1 initial information gathering
  • Pre award audits assessing current processes
  • PQQ2 detailed information on supplier
    capability and capacity
  • Each of you have passed the PQQ stage and the
    remaining evaluation will be based on cost to the
    NHS and value for money, references and audit
    scores.

7
Invitation to Tender
  • What is it?
  • Invitation to Tender (ITT) - Pricing phase within
    a procurement exercise, where costing and other
    information is sought from Suppliers
  • When?
  • After short listing suppliers following the PQQ2
    phase
  • After the Terms and Conditions of Contract (Ts
    and Cs) are finalised

8
Invitation to Tender
  • Process
  • Ts and Cs (currently in DRAFT format)
  • Suppliers have until 12.00 noon 27 March 2009 to
    comment
  • Ts and Cs finalised
  • Suppliers required to complete the ITT schedule
    as per the requirements of the Final Ts and Cs
  • information required will include
  • Supplementary pricing e.g. ENIC
  • Nursing rates per SHA
  • Nursing rates per sector and band
  • Discounts
  • full instructions for completing the ITT schedule
    are included in the Excel document

9
Evaluation
  • Evaluation
  • ITT will be discussed with NHS stakeholders - a
    cost assessment of all suppliers will include
  • overall relative position
  • comparison of supplier costings
  • note any anomalies, errors, omissions,
    assumptions
  • the evaluation will also take into account audit
    results and references
  • under no circumstances will NHS PASA disclose any
    information to any other Suppliers about their
    submissions
  • If offers are acceptable no further stages will
    be required

10
Key dates
  • Anticipated issue of ITT 2 April 2009
  • Anticipated receipt of tenders 30 April 2009
  • Evaluation, stakeholder meetings and
    recommendation phase
  • Anticipated award notification 15 July 2009

11
The next steps
  • ensure timescales are met
  • team will be available throughout to answer
    queries
  • ensure initial questions sent through Bravo and
    we will call you if required
  • take note of future dates and ensure appropriate
    cover
  • rates submitted must be sustainable and enable
    you to meet the requirements of the terms and
    conditions of contract
  • there will be hopefully just one pricing phase to
    this process please bear this in mind when
    completing tender

12
Terms and Conditions of Contract
Neil Baigent Supplier Relationship Manager
Temporary Staffing (Clinical) Team
13
Terms and Conditions of Contract (Ts and Cs)
  • Objective to provide Suppliers with
  • an overview of
  • the proposed NHS Terms and Conditions of
    Contract and
  • countering fraud within the NHS
  • greater understanding of latest NHS requirements
  • by highlighting a number of specific clauses and
    clarifying any issues

14
Ts and Cs
  • Developed as a result of NHS stakeholder
    involvement
  • Proposed Ts and Cs, including all schedules and
    annexes, set out the terms and conditions of
    contract that shall be used by all Participating
    Authorities when sourcing nurses of all bands and
    sub-job families including community services
    nurses, dental nurses, health visitors, midwives
    and theatre nurses from the Supplier
  • no requirement for any NHS body or other named
    organisation to join the national framework
    agreement
  • any provision of the Services to any NHS body
    within England or other named organisations must
    be supplied at all times under the national
    framework agreement, its pricing and its NHS
    Conditions of Contract

15
Ts and Cs
  • NHS Terms and Conditions of Contract
  • standard NHS Ts and Cs and typically general in
    nature, eg, clauses relating to
  • variation of the conditions of contract
  • audit
  • complaints procedure
  • data protection
  • performance of the services
  • race equality and unlawful discrimination
  • compliance
  • limitation of liability and insurance
  • termination and default by the supplier
  • transfer and sub-contracting
  • inducements to purchase

16
Ts and Cs
  • Schedule 1 (Definitions)
  • Defines the words and expressions most commonly
    used throughout the Ts and Cs, eg
  • Nurse means an Agency Worker who is or is held
    out by the Supplier to be
  • (i) a nurse, midwife, health visitor, nurse
    advisor or any other category of registered
    nursing personnel on the relevant Professional
    and Regulatory Body professional register or
  • (ii) a qualified ODP registered with the
    relevant Professional and Regulatory Body

17
Ts and Cs
  • Schedule 2 (Staff and Agency Workers)
  • Specific operational policies and procedures, eg
    sets out the following
  • Suppliers staff requirements
  • Agency Workers requirements
  • Job Profiles
  • Health Immunisation
  • Agency Worker Obligations
  • Uniform and Identification Badge
  • Training
  • Agency Worker Appraisals and Management

18
Ts and Cs
  • Schedule 3 (Recruitment Procedures)
  • Specific operational policies and procedures, eg
    sets out the pre-employment screening checks that
    are required to be undertaken by Supplier
  • Objectives of these checks are to
  • provide a safe and secure environment which
    protects patients, staff, visitors and their
    property and the physical assets of the
    organisation
  • ensure that the Supplier relates the information
    provided by the Agency Worker to that person and
    is used by the Supplier to determine that the
    Agency Workers identity is genuine, relates to a
    real and living person and establishes that the
    individual owns and is rightfully using that
    information

19
Ts and Cs
  • Many of these checks are required by law and
    bring together a range of guidance, advice and
    mandatory requirements from Government
    departments and other organisations.
  • The Supplier shall not use any Agency Worker in
    the provision of the Services if
  • they have failed such checks or
  • would have failed such checks had they been
    conducted immediately prior to the Agency Worker
    being used in the provision of the Services
  • Face to Face interview
  • Supplier shall use only suitable trained,
    experienced and competent personnel to conduct
    face to face interviews
  • Staff handbook

20
Ts and Cs
  • Schedule 4 (Placement Procedures)
  • Specific operational policies and procedures, eg
    sets out the placement procedures that are
    required to be undertaken by Supplier
  • Agency Worker Placement Checklist
  • End of Placement Assessment Reports
  • NHS Counter Fraud Services timesheet requirements

21
Ts and Cs
  • The Supplier shall not put forward or commit an
    Agency Worker in the provision of the Services
    until it has obtained the agreement of that
    Agency Worker to deliver those Services.
  • Once agreement has been obtained, the Supplier
    shall provide for each Agency Worker put forward,
    if requested
  • a completed Agency Worker Placement Procedure
    checklist
  • clear copies of associated verified documentation
    retained by the Supplier on the Agency Workers
    file to demonstrate compliance with the NHS
    conditions of contract

22
Ts and Cs
  • Schedule 5 (Booking Arrangements)
  • Specific operational policies and procedures, eg
    sets out the booking procedures that are required
    to be undertaken by Supplier
  • Response times
  • Unsolicited details
  • Coverage and Fill rates
  • Service Availability

23
Ts and Cs
  • Schedule 6 (Service Level Agreement Requirements)
  • Specific operational policies and procedures, eg
    sets out the permitted content of a SLA that may
    be negotiated between the Participating Authority
    and one or more of the awarded Suppliers

24
Ts and Cs
  • Schedule 7 (Payment)
  • Specific operational policies and procedures, eg
    set out the payment procedures that are required
    to be undertaken by Supplier
  • Contract Price
  • NHS Counter Fraud Services invoicing requirements
  • SLA Volume of Business Level discounts
  • Accommodation Payments, Travel Expenses and other
    disbursements
  • Placement Fees

25
Ts and Cs
  • Schedule 8 (Quality Assurance and Supply Contract
    Monitoring)
  • Specific operational policies and procedures, eg
    sets out the following requirements
  • Quality Assurance
  • Supply Contract Monitoring

26
Ts and Cs
  • Annexes
  • 1A Job Profiles
  • 1B Professional and Regulatory Bodies
  • 2A Recruitment Procedure Checklist
  • 2B Agency Worker Placement Checklist
  • 3 Agency Worker Timesheet
  • 4 Certificate of Fitness for Employment
  • 5 Fill Rate Calculation Methodology
  • 6 Structured Reference format
  • - or any other Good Industry Practice format
    that satisfies the requirements

27
Countering fraud
  • NHS Counter Fraud and Security Management
    Service
  • created September 1998
  • responsible for investigating all fraud impacting
    upon NHS
  • powers of seizure/entry/access to staff under
    Secretary of States directions

28
Countering fraud (cont.)
  • There is no statutory offence of fraud
  • a colloquial term for offences which involve
    the obtaining of property/monies by some form of
    deception or gaining the opportunity to do so

29
Countering fraud
  • Examples of fraud include
  • Falsified invoices and timesheets
  • False Declarations of qualifications
  • Failure to declare convictions
  • False identity
  • Use of false documents to gain employment and
  • Working whilst off sick

30
Countering fraud (cont.)
  • Worked in partnership with the NHS PASA to
  • develop best practice timesheets and invoices
  • incorporate other counter fraud measures
    regarding pre-employment screening checks

31
NHS Conditions of Contract
  • Any comments?
  • required by no later than 12.00 noon on 27 March
    2009
  • via Bravo messaging service

32
Engagement with the NHS
Susan Dickson Customer Relationship
Implementation Manager (North) Temporary
Staffing (Clinical) Team
33
What will this presentation cover?
  • an overview of the Customer Relationship
    Management Team
  • details of the stakeholder engagement strategy
    for the new national agency nursing agreement
  • progress with the regional stakeholder forums and
    next steps
  • planned implementation activity post award

34
Customer Relationship Management (CRM) (1)
  • work closely and collaboratively with Supplier
    Relationship Management colleagues within the
    Temporary Staffing (Clinical) Team
  • CRM team consists of
  • - Paddy Howlin Lead Customer Relationship
    Implementation Managers national overview
  • - Susan Dickson Customer Relationship
    Implementation Manager North including
    Midlands regions
  • - Penny Rogers Customer Relationship
    Implementation Manager South
  • - Customer Relationship Implementation
    Advisors working across the country to provide
    support to the NHS

35
CRM (2)
  • lead the implementation of all NHS PASAs
    clinical temporary staffing frameworks agreements
  • raise awareness and obtain compliance to NHS
    PASAs framework agreements by promoting the key
    benefits, influencing uptake and providing the
    NHS with opportunities to achieve value for money
  • provide the NHS with subject matter expertise to
    make best use of NHS PASAs framework agreements
  • lead stakeholder engagement with Collaborative
    Procurement Organisations (CPOs) and NHS trusts
    across England

36
Stakeholder Engagement Strategy for Agency
Nursing (1)
  • Development of 10 regional forums based on
    Strategic Health Authority boundaries
  • Inform, discuss and agree with stakeholders NHS
    PASAs proposal and sourcing strategy for the new
    National Agency Nursing Framework Agreement
  • Conduct regular meetings to update stakeholders ,
    seek their engagement and provide opportunities
    for their participation in key activities
    throughout the procurement process
  • Participation of Collaborative Procurement
    Organisations and NHS trusts within each region
    (including those not part of CPOs)

37
Stakeholder Engagement Strategy for Agency
Nursing (2)
  • Provide the NHS with an opportunity to influence
    the development of the new agreement (including
    pricing structure and regional supplier base)
  • Upon award, maintain forums to support contract
    implementation and ongoing management/contract
    development
  • Maintain awareness of the agreement at a regional
    level
  • Engagement strategy designed specifically so NHS
    locally feels it has ownership for the new
    agreement leading to buy in and commitment from
    the NHS

38
Regional Forums to date
  • Each of the regional forums have met twice to
    date
  • Meeting 1 November/December 08
  • stakeholder groups structure and objectives
  • PASAs proposed sourcing strategy stakeholder
    feedback
  • project timescales
  • comments on draft Conditions of Contract
  • information and data regarding current regional
    supply base
  • Meeting 2 January 09
  • update on progress of procurement process
  • review of pricing structures for consideration
    obtained views and thoughts to take forward for
    the final regional pricing structures
  • comments on draft job role profiles

39
Regional Forums next steps
  • Meeting 3 April 2009
  • confirmation on final pricing structures
  • progress on project timescales and next steps
  • Meeting 4 June 2009
  • recommendations for contract award per region
  • stakeholder comments
  • update on next steps in the procurement process
  • preparation for implementation
  • Meeting 5 September 2009
  • contract award confirmed and details of
    participating suppliers provided
  • present information packs, pricing and
    implementation tools available
  • implementation strategy and roll out of the new
    agreement

40
Implementation activity post award
  • Providing NHS secure access to all framework
    pricing via the Agency Information Management
    System (AIMS)
  • Focused marketing and implementation plan to
    supplement activity undertaken by participating
    suppliers raising further awareness of the new
    agreement and informing the NHS about the key
    benefits
  • Working directly with CPOs and NHS trusts to
    implement the new agreement advice, guidance
    and support provided by the CRM team
  • Development of implementation packs to support
    the roll out of the new agreement
  • Ongoing management of stakeholder groups and
    relationships

41
Audit
  • Jane Conway
  • National Audit Programme Manager
  • Nursing NFA commencement 01 October 2009

42
Pre Contract Commencement
  • From now to end September 2009, the following
    processes need to be in place
  • Completed registration with Commission for Social
    Care Inspection (CSCI) (now part of CQC)
  • Criminal Records Bureau (CRBs) and ISA Regulated
    Activities registration
  • Recruitment procedures
  • Regulatory Body registration
  • Training provider
  • Competent Occupational Health Service provider

43
Commission for Social Care Inspection
  • CSCI
  • each agency wishing to supply registered nurses,
    including all its trading branches, must be
    registered with CSCI and have a current named
  • Registered Manager and
  • Responsible Person
  • The named Manager and responsible person will
    hold a satisfactory CRB registered to that agency

44
Criminal Records Bureau
  • Clause 13.2.2.1
  • The supplier shall itself obtain and have
    received the results of a satisfactory Enhanced
    disclosure from the criminal records bureau
    before the supplier deploys any such agency
    worker in the provision of the services to the
    Authority.
  • Enhanced disclosures to be registered in the
    Suppliers name

45
Recruitment procedures
  • Annex no. 2A (Recruitment Procedures)
  • Application forms
  • Verified Employers References
  • Verified personal identification
  • Written record of the face-to-face interview
  • Verified Nationality and Immigration Status
  • Certificate of Fitness for Employment from
    competent OH service provider

46
Regulatory Body Registration
  • The Supplier shall ensure that prior to the
    Agency Worker being supplied in the provision of
    the Services, the Agency Worker complies with the
    requirements as set out by relevant Professional
    and Regulatory bodys standards of competence,
    training and proficiencies, as appropriate eg,
  • GDC (Dental nurses)
  • HPC (ODPs)
  • NMC (registered nurses and health visitors)

47
Training
  • Section 7 (Training) of Schedule 2 (Staff and
    Agency Workers)
  • The Supplier shall ensure that prior to the
    Agency Worker being supplied in the provision of
    the Services that the Agency Worker has received
    induction and thereafter on an annual basis (with
    the exception of life support which shall be
    renewed in accordance with the latest
    Resuscitation Council UK and the Authoritys
    guidelines)

48
OH Provider
  • Section 4 (Health Immunisation) of Schedule 2
    (Staff and Agency Workers)
  • If the Supplier does not have its own
    occupational health service that meets the
    requirements, it must establish contractual
    arrangements with either an NHS body that offers
    an occupational health service or other competent
    occupational health service, to ensure that
    expert and comprehensive health assessments are
    undertaken on all Agency Workers prior to being
    supplied in the provision of the Services

49
Immunisation
  • Paragraph 4.6.2.
  • Has demonstrated the required levels of immunity
    Or received immunisation, as appropriate, in
    respect of the following diseases, in accordance
    with latest Department of Health guidelines
    regarding healthcare workers
  • Hepatitis B
  • Measles
  • Mumps
  • Rubella
  • Tuberculosis
  • Varicella

50
Immunisation
  • Paragraph 4.6.3
  • in the case of an Agency Worker who may
    reasonably be expected in the course of their
    normal duties to perform Exposure Prone
    Procedures, in addition to the requirements of
    paragraph 4.6.2 above, has demonstrated that the
    required blood tests using identified, validated
    samples have been conducted and appropriate
    negative results for the following diseases have
    been received
  • Hepatitis B
  • Hepatitis C and
  • HIV

51
Essential reading
  • NHS Employment Check Standards, NHS Employers,
    March 2008
  • National Minimum Standards for Nurses Agencies,
    Department of Health, January 2003
  • Nurses Agencies Regulations 2002
  • Care Standards Act 2000
  • Code of Practice for the International
    Recruitment of healthcare professionals,
    Department of Health, December 2004
  • A Good Practice Guide on Pre-Employment
    Screening, Centre for the Protection of National
    Infrastructure, February 2008

52
Independent Safeguarding Authority
  • Implementation from 01 October 2009
  • Clause 13.2.3.
  • The Supplier has obtained and received the
    results of a Regulated activity registration
    status check for that agency worker with the ISA
    before the worker is supplied in the provision of
    services to the Authority

53
Contact
  • National Audit
  • nationalaudit_at_pasa.nhs.uk

54
Completing the Offer Schedule
Laura Hale Category Specialist Supplier
Relationship Management Temporary Staffing
(Clinical) Team
55
Offer schedule
  • complete for each Strategic Health Authority 10
  • complete for each Home Country e.g. Scotland,
    Wales, Northern Ireland their participation is
    optional and this tender does not automatically
    override any current arrangements
  • Review of offer schedule

56
Invitation to tender - Bravo
  • Juliet Pollard
  • Sourcing Manager

57
Important dates
  • 2 April 2009 anticipated issue of ITT documents
    via Bravo
  • 28 April 2009 anticipated deadline for queries
    to be submitted via Bravo message system
    (Deadline 12.00 noon)
  • 30 April 2009 anticipated deadline for ITT
    submissions (Deadline 12.00 noon)

58
Attachments
  • Offer schedule
  • Naming protocol Supplier Name filename
  • (e.g. ABC Nurse Offer Schedule)

59
Actions
  • Ensure Bravo profile contact details (especially
    e-mail addresses) are kept up to date
  • Ensure access is available to the system
  • Check all message notifications
  • Advise of any problems as soon as possible
  • Reject ITT if not going ahead with response
  • DONT LEAVE IT UNTIL THE LAST MINUTE!!!

60
Contacts
  • Bravo messaging system
  • NHS PASA Sourcing (project specific)
  • Helen Hess 0114 229 9953 / 07876 508629
  • helen.hess_at_pasa.nh.uk
  • Bravo helpdesk (technical queries)
  • 0800 0112470
  • help_at_bravosolution.co.uk

61
Questions and Answers

62
Question and answer Session
  • Carol Holroyd Lead SR Manager
  • Neil Baigent SR Manager
  • Jane Conway Audit Programme Manager
  • Susan Dickson CRIM Manager (North)
  • Linda Carpenter SR Specialist
  • Laura Hale SR Specialist
  • Kim Law SR Specialist
  • Siu Fong Yau Data Analyst
  • Juliet Pollard Sourcing Manager
  • Louise Monahan SR Support
Write a Comment
User Comments (0)