Just 16 samples of 900 Power point slides

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• Just 16 samples of 900 Power point slides
• Access all 900 slides online
• for just 15.00 inc vat
• Hit the space bar to view the 16 sample slides

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Nine ways leaders transform organisations

• Establish a strong sense of urgency
• Pick a good team
• Create an enterprise vision
• Communicate the vision
• Remove obstacles
• Achieve short term wins
• Consolidate progress and keep on changing
• Anchor change to the culture
• Make the change stick
• Source Marquardt and Kotter

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Six customer service essentials

• Drop everything to respond to a customer
• Do a little more than is expected every time
• Keep your promises
• Address customer problems immediately
• Follow up when seeking to resolve problems
• Personalise all communications with customers
• 
  From Aaron Turpen

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The four stages of change

• Shock
• Avoidance
• Acceptance
• Adaptation

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Five things empowered people seek

• A chance to be tested, to make it on their own
• A chance to take part in a social experiment
• A chance to do something well
• A chance to do something worthwhile
• A chance to change the way things are
• Source David Berklow

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Eight keys to negotiation

• Offer incentives - create a need and a want
• Put a price on the status quo
• Seed ideas early - build on these
• Reframe if you need - keep it flexible
• Build consensus - seek common ground
• Help others save face
• Keep the dialogue going
• Look for new perspectives - be creative
• From D Kolb and J Williams
• Source Butz Goodstein

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Three elements to the FAB sales model

• F eatures
• what is it, and what can it do?
• A dvantages
• how can it solve problems?
• B enefits
• what do I gain and what do I avoid?

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Six essentials to look for in a mentor

• An established record of developing others
• A wide range of skills to pass on
• Strong knowledge of organisational culture
• Sufficient time to dedicate to mentoring
• The ability to swiftly command respect
• Knowledge of how people best accept new ideas
• Source David Clutterbuck

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Six basic job needs

• Tell me what you expect from me
• Give me the opportunity to perform
• Let me know how I am getting on
• Give me guidance where I need it
• Reward me according to my contribution
• Let me know whats going on

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Seven reasons projects succeed

• Planned in manageable chunks
• Objectives clarified and agreed with
  stakeholders
• Reasonable expectations set
• Constant dialogue and flexibility as
  implemented
• Learning from experience
• The right people giving enough of their time
• Sufficient resources allocated and committed

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Personnel specification the 8 point plan

• Physical characteristics
• Attainments
• General intelligence
• Special aptitudes
• Interests
• Disposition
• Circumstances
• Contra indications

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Four quality essentials

• Costs go down as we reduce variation in what we
  produce or deliver.
• Concern for meeting customer needs will show
  in what we do, not just what we say.
• To improve a process we need to know what
  causes its variation.
• A climate in which we feel unthreatened when
  reporting bad news is an absolute must.
• Source Andrew Gibbons

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Seven ways to manage time

• Get organised
• Clarify objectives and priorities
• Combine similar or sequential tasks
• Know and optimise your most productive
  time of day
• Manage and minimise interruptions
• Avoid perfectionism
• Learn to say no

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Nine steps to developing a powerful team

• Define and communicate challenging
  responsibilities
• Give authority equal to the responsibility
• Establish standards for excellence
• Develop skills to achieve the high standards
• Provide knowledge and information needed
• Give appropriate, positive feedback
• Recognise and reward effort and achievement
• Trust your team - empower and show respect
• Give permission to fail
• From
  Steve Mills

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Seven coaching competencies

• Framing questions that make learners think deeply
• Being a resource - removing barriers to learning
• Holding back, not providing all the answers
• Creating and promoting a learning environment
• Using analogies, scenarios and examples
• Engaging others to support the learning
  application
• Providing feedback constructively
  
• 
  Source Ellinger and Bostrum

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Nine tips for negotiators

• Focus on interests first, positions second
• Build trust
• Listen
• Probe
• Challenge everything
• Be patient
• Dont make the first move
• Dont accept the first offer
• Dont make unilateral concessions
• Source Poyner and Sprouill

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• Thats the 16 samples
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• Leadership
  Change management
• Mentoring
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• Time management Team
  working
• Empowerment
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  Learning and development
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  Performance management
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