Title: ODOT IS Leadership and Business Review
1ODOT IS Leadership Business Review
presented by Ben Berry, Chief Information
Officerben.berry_at_odot.state.or.us
October 10, 2008
CIO Update- Key IT
Software Engineering Trends- IT Staff Capacity
Building - The Changing Shape of IT- ISB Budget
Update- ODOTs Security Fabric Initiative and
PCI- DMVs eGovernment Presence
2October 10, 2008 900am Noon
3Service Recognition
Thank you Rich Topielec Office of Info
Technology
Thank you Royce Otteson - DMV
Thank you Jim Leamon Motor Carrier Apps Dev.
- 5-Year Service Recognition (Year 2003)
- Actor Arnold Schwarzenegger elected as
Californias governor.
- Hubble telescope detects 12.7 billion year old
planet, nicknamed Methuselah.
- The Space shuttle Columbia explodes.
- Recording Industry Association of America cracked
down on people who illegally swapped more than
1,000 songs over the Internet.
4Service Recognition
Thank you Mary Jo Boje - DMV
Thank you David DeLaveaga - TAD
Thank you Samuel Ramos Office of Info Tech
Thank you Katherine Elgin Tech Management
- 10-Year Service Recognition (Year 1998)
- Microsoft releases Windows 98 (First Edition).
- New York Yankees defeat San Diego Padres to sweep
them in the World Series.
- The first XML specification is released.
- Smoking is banned in all California bars and
restaurants.
5Service Recognition
Thank you Linda Campbell - DMV
- 15-Year Service Recognition (Year 1993)
- Bill Clinton succeeds George H.W. Bush as the
42nd President of the U.S.
- The Intel Corporation ships the first Pentium
chips.
- Microsoft releases Windows 3.11 for Workgroups to
manufacturing.
- Los Angeles breaks into race riots as the Rodney
King Police officer's civil rights verdict is
announced.
6Service Recognition
Thank you Tim Dunn Technology Management
- 20-Year Service Recognition (Year 1988)
- Dow Jones Industrial Average closes above 2,000
for the first time
- President Ronald Reagan challenges Soviet Premier
Mikhail Gorbachev to tear down the Berlin Wall
- The 200th anniversary of the United States
Constitution is celebrated
- Jessica McClure, falls down a well in Midland,
Texas, but is later rescued.
7Service Recognition
Thank you Monique Resch Wireless Communications
- 25-Year Service Recognition (Year 1983)
- Michael Jackson's song "Beat It" hits number 1 on
the Billboard music charts.
- Sally Ride becomes the first American woman in
space.
- The final episode of MASH is broadcast in the
USA, becoming the most watched television episode
in history with 125 million viewers.
- The last day that the ATT Bell System exists
before being broken up by the United States
Government.
8Service Recognition
Thank you Tim Avilla Office of Information
Technology
- 30-Year Service Recognition (Year 1978)
- Sweden is first nation to ban aerosol sprays
thought to damage the ozone layer.
- China lifts a ban on works by Aristotle,
Shakespeare and Dickens.
- The first computer bulletin board system is
created.
- The Blues Brothers make their first appearance on
Saturday Night Live.
- Muhammad Ali beats Leon Spinks for the world
heavyweight boxing title.
9Phil Keisling Executive Vice President, Sales and
Marketing for CorSource Technology Group.
formerly "Hepieric, Inc. PDF Key IT and Sof
tware Engineering Trends for Portland/SW
Washington
10Daniel Ray Job Development for People with Disabi
lities
11ODOT IS Leadership Business Review
12Ben Berry From Business Order Taking to Business
Transformation
13IT Value
The Changing Shape of IT
14Ok, so whats the new IT Value?
15- IT Value
- The value frontier of IT is moving to things
closer to the heart and strategy of the
Enterprise.
16IT Strategic Plan Framework
17IT Strategy Map
ODOT Key Strategies
Line of Business Applicability
Business Needs
IT Strategies
18 IS Differentiation
Listening to the
Customer !
But, in a sense we are order takers, if we are
not thinking strategically across the Enterprise
.
19Whats Driving the Change in IT Leadership?
Ultimately, the changing role of IT leadership is
being driven by external business mandates and
changing business expectations.
20How is the IT Culture Changing Effectiveness?
TRADITIONAL IT Work Culture Characteristics
Inconsistent process implementation
Single source, build vs. buy mentality
Does what is asked to do, order taker
Primary driver of success is meeting deadlines
IT Org Roles
Strategic Sourcing
Transactional Order Taker
Process Orientation
Time Based
An organizations culture dictates how work is
performed and ultimately defines the role of IT
leadership. Traditional IT cultures rely on
chain of command directives and meeting
deadlines as key drivers of performance.
21How is the IT Culture Changing Effectiveness?
EMERGING IT Work Culture Characteristics
Less transactional and more collaboration
Greater emphasis on business value vs. timeliness
Strategic Sourcing Models, Buy vs. Build
Consistent use of repeatable processes
IT Org Roles
Strategic Sourcing
Transactional Order Taker
Process Orientation
Time Based
The new IT organization is creating a work
culture that increases the degree of
collaboration across internal IT functions,
business units, and external service providers.
In addition they are defining broader definitions
of success.
22To Maximize Effectiveness in Our Organizational
Role
- In todays dynamic business environment, managers
must understand the importance of developing a
longer-term, strategic view, and the impact that
service actions might have on the entire agency.
- Teamwork is essential for success, both within
our ODOT divisions as well as the entire agency.
- Listening, planning, and executing are all key to
our business success and part of being a
strategic decision resource.
23Evolution of a Business Strategy Role
24SWOT Analysis Strengths, Weaknesses,
Opportunities Threats
External Factors
Internal Factors
Strategies Built on Strength
Defensive Strategies
25Bell-Shaped CurveThe Law of Things
Internal Weaknesses Score
Internal Strengths Score
0 2 5
8 10
26Necessity and Differentiation
Internal Focus
External Focus
27Gartner Partnership DEMO Model
28IT Solutions Always NeededBut does it Rise to a
State of Business Transformation?
29Current ODOT Business Transformation Projects
based on Customer Needs
E-Gov
IT Governance
ERP
Business Transformation
CIOC Collaboration
Taxonomy
Asset Mgt.
ECM
SDC
30Enterprise Architecture can Expose Core Business
Functions
Agency Business Services
Statewide Enterprise Services
31Enterprise Architecture can Inform ERP
Procurement
Financials
Target Business Architecture
ODOT
DAS
Human Res
Business
Enterprise Information Architecture
Information (Data)
Enterprise Application Architecture
Application
Enterprise Technology Architecture
EA
Technology
Infrastructure
ERP
32Computing Networking Infrastructure Utility
Value Proposition
Key Concepts
Highest Customer Value
Applications
Internet or E- Government Line of Business System
s Process Control Systems Web-based Employee Ser
vices Supply Chain Mgt Linkages Customer Care ap
plc. HR Finance Applications/ Strategic Plan
ning
Allocation of resources to areas of greatest
business value for the enterprise
Technology guarantee growth in backbone,
performance statewide Service Level Agreements
Constant predictable infrastructure budgeting
System-wide (capital/operating)
State Data Center Single-point responsibility for
Infrastructure Mgt. Risk Flexibility to lever
age State with single infrastructure contracts
System Integration
Help Desk
Call Mgt. Trouble Tickets 1st Tier Resolution
Interface Engine Data Integration
Tools Admin. Alerts Mgt. Critical Call Mgt.
IT Monitoring
Security
Internet Mgt. Intrusion Detect. Content
Inspection - Email - Internet
- FTP
A G E N C Y B U S I N E S S V A L U E
Data Center
Consolidation Server Mgt. Database Mgt. Email /
messaging Imaging/ Archiving
Network Services
Network Consulting Network Design Installation M
gt. SW Support Performance Analysis/Rpts. Capac
ity Planning Problem Management NOC support 24x7
(Network Operations Center)
Hardware Maintenance Services
User Devices Servers Disaster Recovery Cabl
ing Services
Lowest Customer Value
SINGLE INFRASTRUCTURE MANAGED
33IT Value
The Changing Shape of IT
34 CIO Update
ODOT IS Leadership and Business Review