SVEIBY

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• SVEIBY
• http//www.knowledgeboard.com/cgi-bin/item.cgi?id
  106103what is KM? The Art of Creating Value by
  Leveraging Intangible Assets
• KM is an oxymoron. K cannot be managed, but we
  are stuck with the term
• Trust is a huge issue, actually not a KM issue
  per se, but crucial because trust determines the
  level of
• knowledge sharing. Trust has to start from the
  Top by giving trust and empowering people. Then
  Trust has to be built from bottom up in times
  such as these, trust is tested and those that
  have built trust can now "cash in" by
  experiencing less customer loss, less
  motivational loss, etc
• KM definition is a perspective a way of "seeing"
  the organisation as a value creating system only
  consisting of intangibles, K being the most
  important intangible. Within the perspective we
  then define the activities. The foundation in my
  thinking is that value is created in the "flows",
  i.e. when K is converted from one form to another
  or transferred or created. The KM activities are
  then based on how to improve the flows.
  Intangibles are brand, customer relationships,
  employee relationships, systems, processes,
  individual competence, attitudes, collaborative
  climate, etc
• Transferring Learning from my own (SKA) Network
  In SKA we are very careful to build the community
  of Values, Shared knowledge base (i.e. Tools) and
  a shared Mission. In our case the mission is "to
  create better organisations for People". we are
  global -consultants from 14 countries from all
  continents. We never discuss cultural
  differences. We need to meet face to face a lot
  more. There is really no substitute for F2F (Face
  to Face) meetings. Why? Because we have been
  self-selected based on our values and our
  interests. We also meet at least once a year F2F.
  This meeting is mandatory. See F2F meetings as an
  investment in bandwidth. The emails become much
  simpler to understand after a F2F. (Large
  web-networks like the EUs) KnowledgeBoard (5000
  people from 104 countries ) needs F2F meetings
  too, otherwise the discussions will be
  superficial and travel in circles, never become
  actions. KB's vision can only be what the members
  wish and since they are not selected based on
  values you will need something that functions as
  a leading light.
• People versus IT US IT vendors hijacked the KM
  language. The European Touch to KM can be much
  more people oriented, less IT fixated. BUTwe
  can have an existence only if we are able to show
  Value Creation in business terms! and I believe
  we can! It is "only" a matter of seeing the
  intangible value flows. An example We all know
  customers bring more than money to us learning,
  ideas, referrals, etc. Still we measure the value
  creation only in euros! Why? Intangibles are
  nested in Clusters of People, Processes and
  Customers. The key drivers are in improving the K
  flows between them I try to work with narrower
  concepts, such as Collaborative Climate. Put the
  actors in a room together and facilitate a
  conversation. The conversation is based on
  questions on how to identify the flows. The
  result is a "map" plus a number of activities
  that are aimed at improving the K flows.