Measuring and Monitoring Registry Performance

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Measuring and Monitoring Registry Performance
.nz
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InternetNZs .nz organisations
InternetNZ
NZOC
DNC
NZRS
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.nz domain name space
InternetNZ
NZOC
DNC
Service Level Agreement
Authorisation Agreement
Authorised Registrars
Registrant Agreement
Registrants
NZRS
Connection Agreement
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Service Level Agreement

• Between InternetNZ and the registry, NZRS
• Managed for InternetNZ by the Office of the
  Domain Name Commissioner (DNC)
• SLA includes
• Register performance and management standards
• Availability and response times
• Reporting and communication requirements
• http//www.dnc.org.nz/content/SLA_10_April_2003.pd
  f

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Availability requirements

• SRS 99.9
• WHOIS service 99.9
• DNS 100

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SRS and WHOIS

• 99.9 standard set
• Excludes planned outages
• Calculated using system logs and incident logs
  associated with each system
• available (Scheduled availability
  Unscheduled outage time) / (Scheduled
  availability) 100

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SRS Performance

• Monitor all Registrar SRS transactions response
  times at the SRS front-end servers
• Measure the average response time for all valid
  SRS transactions
• Monitor the public WHOIS service response times
  from a point outside the firewall
• Measure the average WHOIS service transaction
  response time by periodic active WHOIS queries

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SRS Response Times
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DNS standards

• 100 availability
• Zone files required to be 100 accurate across
  all DNS servers within the agreed period after
  the scheduled zone push
• Zone push window currently 40 minutes

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DNS response times

• Figures derived from stress testing the name
  servers
• 1201 UDP and 121 TCP transactions used
• Target for UDP lt 5.0 milliseconds
• Target for TCP lt 50.0 milliseconds

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NZRS Reporting

• NZRS reports to DNC monthly - confidential
• Details availability and performance results
• Explains any exceptions to the targets
• Notifies of any issues involving registrars or
  WHOIS request
• Provides general statistical information, for
  example
• Domain name statistics
• Registrar market share
• Registrar activity including number, and
  duration, of registrations and renewals

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DNC Reporting

• DNC reports to the .nz Oversight Committee (NZOC)
  monthly confidential
• Incorporates SLA availability and performance
  measurements
• NZOC reports to the InternetNZ Council monthly
  public
• DNC and NZRS publish a monthly .nz newsletter
  public
• Public reports include SLA availability and
  performance measurements

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Public information

• Domain name statistics
• SRS availability
• SRS performance and response times
• DNS availability
• DNS performance and response times
• Details of unscheduled outages
• Details of planned outages and the work/updates
  undertaken

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(No Transcript)
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Public information
SRS Availability System availability for October
was 99.99, against the SLA standard of 99.9
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Public information
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Public information
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System monitoring

• For availability and response times
• Automatic alerts if system outage
• Escalation strategy depending on issue
• Detailed monitoring of WHOIS access
• Thresholds for blocking IP access to WHOIS not
  public
• Registrars white listed for WHOIS but still
  monitored

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NZRS real time info

• Public information
• Current status of all SRS servers
• Current number of active .nz names
• Notice of planned outages
• Schedule of updates
• Registrar only information
• Transaction record
• Transfers in and out
• Account details

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• InternetNZ
• www.internetnz.net.nz
• Office of the DNC
• www.dnc.org.nz
• .nz Registry Services
• www.nzrs.net.nz