Fiberworx Ofice

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IPitomy
The Telephone System For The Next 100 Years
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Table of Contents

• The IPitomy Voice Over IP telephone system is
  very different from the decades-old traditional
  design. This reference is designed to help you
  understand the benefits of the new technology.
• For more information, click on a button below or
  just use the Page Up and Page Down keys to
  navigate.

Overview
Personal Console
Outlook Dialer
Call Manager
Feature List
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All Inclusive Applications On The 1000 Platform Full Feature Router/Firewall is easy to configure and has all the familiar configuration settings as other top routers. Allows for easy integration and eliminates the need for multiple devices. Router Supports Port Forwarding, DMZ, DHCP server and more. Smart Personal Console is accessible through any web browser and can be used by any user. Simply login to the correct extension and configure the extensions settings. Individual Extension Forwarding can be set for user on the system and allows for calls to be directly forwarded to any internal location or any external number. This feature can easily be activated and de-activated from your IPitomy phone or your cell phone. Call Recording can allow any user to record calls with the touch of a button. Meet Me Conference Bridge with full administrative features. The Conference Bridge allows conference calls to be hosted by users and includes advanced features like announce on entry, mute/unmute users, remove users and more. Two available conference rooms, each supporting up to 16 users. Passwords and entry features are fully customizable through the web interface. Branch Office allows you to connect multiple sites together and use them as though it was one system. Call Reporting allows full list of all call activity on the system. System Monitoring allows an administrator to monitor all extensions, SIP Providers and Branch Office Connections. Logging can be turned on/off, viewed by an administrator through the web interface, and can be emailed to any address. Outlook Integration allows any user to configure their Outlook contacts to there direct extension. With the click of a mouse button a user can call any number stored in their Outlook Contacts. Off-Site Extensions no additional cost to connect an off-site IPitomy phone or softphone thru a broadband connection.
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Introducing The IP550IP Telephone
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Things you should know about an IP Telephone
system

• The IPitomy system has many of the same features
  of traditional business telephone systems.
• The telephone has new functionality that
  streamlines the way your phone operates.
• Some of the features you will recognize from
  business telephone systems you have used in the
  past.
• Some of the features you may recognize from cell
  phone technology.
• While you may have to get used to a new set of
  features and functionality, it wont take you
  long to appreciate the new technology and get the
  most out of it!

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What is so different about IPitomy?

• The system runs on the LAN. It shares the network
  with all of the other devices like PCs, printers
  and routers.
• The phones can be unplugged from the LAN and
  plugged in anywhere and the phone extension
  number stays the same.
• Phones can be configured to work anywhere there
  is a broadband Internet connection including
  outside the building.

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What should I expect with my new phone?

• Your new phone will have many of the same
  features
• Transfer, park, call pickup, etc.
• Some new features include
• Missed, Answered and Dialed call tracking.
• Call forwarding to mobile phones.
• Single button for call transfers.
• Voice Mail to E-mail, including your cell phone.
• No need to put a call on hold to answer another
  linejust press the line key and the caller is
  automaticallyput on hold.

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Basic Features

• Service
• Phonebook
• Transfer
• Redial
• Conf
• Hang up
• Volume Control
• Menu
• Mute
• Hold
• Speaker/Headset

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Programmable Keys

• Programmable keys are pre-programmed to make
  using the phone system easy and productive.
• Park
• Voice mail
• Pause
• Pickup 701
• Pickup 702
• Pickup 703

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Soft Keys

• Soft keys provide the maximum in flexibility. Use
  Soft Keys for
• Speed Dial
• Busy Lamp
• Feature Keys
• Call Forwarding
• Call Pickup
• Call Record
• Page
• More

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LCD Display Soft Keys

• Your phone can have 20 soft keys. You can see 5
  at a time.
• Soft keys can be set up as feature keys for
  features like call pickup or call forwarding.
• Soft keys can monitor the busy status of up to
  5 other extensions. When the busy lamp is
  flashing, you can pick up that persons call.
  When it is on, they are on a call.
• Soft keys can be programmed as speed dials.
• Press the More key to access additional soft
  keys.

Pickup Chicago More
Jim Mary Tim
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LCD Display Incoming Call

• Caller ID
• Phone Answering Options
• Pick up handset
• Press Speaker key
• Press Answer key
• Press Ignore to send caller to Voice Mail
• Press Speaker key twice for headset

Answer Ignore
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LCD Display While on a Call

• Active Line Indicator
• Extension Number
• Extension Name
• Caller ID
• Call Timer
• Soft Keys

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This is the phone's extension number.
This is the name of the extension user.
Soft Keys can be programmed as features, speed
dials or busy lamp status indicators.
Shows what line is being used. Use the arrow keys
to navigate to other lines, or simply press the
line key.
Elapsed time of the current call.
Inbound Caller ID Name and Number.
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Dialed CallsMissed CallsAnswered Calls
Press the Service key to access the list of
Dialed, Missed and Answered Calls. Use the center
navigation rocker switch to select which call
list to view. Press show or right arrow
navigation key to see the list. Use the rocker
switch to select the call from the list. Press
Detail to select the call. Dial the number by
pressing dial. Save to the phone book (PB). Press
Quit to exit.
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Phone Book
To access the phone book press the phone book
key. Your phone will store a record of each
missed call that rings to your extension. The
missed call record is the name and number as it
is available from the telephone service
provider. The call information can be stored in
the phone book for dialing out. Numbers can be
entered and edited in the phone book too. To exit
the phone book,press quit.
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Line Keys
Each line key represents a separate call on your
phone. If you place a call on hold, the line key
will blink while the caller is holding. To
transfer a caller, it is not necessary to put
them on hold first. Just press the transfer key
and the first call is automatically placed on
hold. Dial tone will be heard on the second line
and any number can be dialed. You can press the
transfer key again to blind transfer the call or
wait for the other party to answer. After the
other party answers, you can press the transfer
key again or just hang up.
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Making a CallNew Technology Improved Performance
2068950102
Your new phone is based upon IP technology. It
works similar to a cell phone with some of the
same features of a traditional business telephone.
Dial Backspace Quit
For best results DIAL NUMBER FIRST After
dialing Pick up the handset or, Press the
speaker button for a hands-free call. The
speaker button also enables the headset. Press
the speaker button two times to enablethe
headset. Pressing a line key will start a
hands-free call too. When dialing before going
off hook, you gain the advantage of having the
backspace key. You can also dial by picking up
the handset or pressing speaker and dialing the
number.
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LCD DisplayIdle Display

• The LCD Display shows voicemail status, missed
  calls, busy lamps, speed dials and feature soft
  keys.
• The display shows how many new/old voice mails
  are in your voice mail box.
• The Blue message waiting light indicates new
  messages are in your mailbox.
• Missed Calls are kept on the missed calls
  list. Press the Service button to view missed,
  answered and dialed calls Missed calls can be
  easily returned by just selecting the missed
  call and pressing dial.
• Date and time are synchronized with an
  Internet Time Server for maximum accuracy.

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How Do I Transfer a Call?Attended Transfer

• While you are on an active call, press the
  transfer key. You will receive dial tone from the
  next available line.
• Dial the number you want to transfer the call to.
• Wait for the other party to answer.
• When the other party indicates they would like to
  take the call, press the transfer key or just
  hang up. If the other party decides not to accept
  the call, press the drop soft key or press the
  original line key.
• You now have the original party back on the line.

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How Do I Transfer a Call?Blind Transfer

• While you are on an active call, press the
  transfer key. You will receive dial tone from the
  next available line.
• Dial the number you want to transferthe call to.
• Press the transfer key again to release the call
  to the dialed extension.

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How Do I Transfer a Call?Transfer to Voice Mail

• If you want to send a call directly to voice mail
  bypassing ringing the parties extension
• While you are on an active call, press the
  transfer key. You will receive dial tone from
  the next available line.
• Dial a followed by the extension number whose
  voice mail you want to transfer the call to.
• Press the transfer key again to release the call
  to the dialed extensions voice mail.

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Parking a Call

• Use Park when you want someone else to pick up
  this call. The Park pickup keys light up on all
  the telephones, indicating a live parked call.
• If you answer a call and the party wishes to be
  connected to someone and you are not sure if
  that party can accept the call or may be away
  from their desk, place the caller on park by
  pressing the park key once.
• The system will tell you by speaking what park
  button the caller is parked on. Then you can
  either call or page the party and inform them
  that they have a call parked on pickup 1, 2, or
  3.
• The park pickup light will be illuminated on all
  phones until the call is picked up. The call
  can be picked up by anyone.
• To get the caller back, press the appropriate
  park pickup key.

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Voice mail

• The voice mail button provides direct access to
  your voice mail messages.
• Press the button once and the system will ask
  for your password.
• When your blue message waiting indicator is
  flashing, you have voice mail messages waiting.
• The display on your phone will indicate how
  many new messages and how many old messages are
  in your voice mail box.

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Pause

• Pressing the pause key once will put your phone
  in do-not-disturb mode and all incoming calls
  will be sent to your voicemail.
• While your pause key is enabled, your busy lamp
  will be on, indicating that you are not
  available to receive calls.
• Pressing pause again will turn the feature off.

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Hold

• To place a call on hold, press the hold button
  once.
• To remove the call from hold, press the flashing
  line key where the call originally came in.
• Calls are automatically put on hold when you
  press the transfer key or press another line key.

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ConferenceMaking a three party conference

• Once a call is established, you can create a
  three party conference.
• With the first call on the line, press the Conf
  key
• You will receive dial tone from the next
  available line.
• Dial the number you wish to conference in.
• Press conference again.
• All three parties are joined together.
• Press drop or hang up to end the conference.

• 9412189012
• 2123422186
• 0322
• Drop
• More

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User Tips

• To end a call, press the hang up key.
• To page another party press followed by the
  other partys extension number. This will cause a
  speaker phone page.
• To page a group of people, press the appropriate
  group number. All parties in the group will
  receive the page.
• To pick up a parked call, press the appropriate
  park pickup key.
• Remember that it is not necessary to put a call
  on hold to transfer the call. Just press another
  line key or press the transfer button. The caller
  will be placed on hold automatically.
• When placing a call, dial first then go off hook
  by picking up the receiver or pressing speaker.
• If you go off hook first before dialing, remember
  to press the dial key.

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Introducing IPitomy Smart Personal Console (SPC)
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OverviewIPitomy Smart Personal Console

• SPC allows each user to have more control over
  their personal communications settings.
• Each user can set the buttons on their phone (if
  they have permission).
• Set the forwarding options.
• Follow-Me Options.
• Unified messaging options (voice mail to E-mail).
• Voice messaging.
• Scheduling.
• View Received calls.

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Logging In
From your browser type in the IP address of the
system. You can get this from your system
administrator.
IP1000
You will get a screen like this for the
IP1000. Use the user login option. On the IP1000
click the blue link to go to the user login
page. Or like this for the other systems. Type
in your extension number and Mailbox PIN number
and press Login to get into your SPC Page.
IP1200/IP1500/IP2000 Systems
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The Home Screen
The Home screen provides a quick summary of all
received calls and all voice mail messages. If
there is a red handset Symbol next to a phone
number or a message, you can click on that number
to return a call to that person. You will get a
Dial screen. Press call to make the call. Your
phone will ring. Simply pick up your ringing
phone and the call will go through.
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My Account
Selecting My Account provides access to several
options. Your account must be enabled to use all
of these features to access them. Check with your
system administrator. Voice Mail Settings Follow
Me Call Forwarding My Phone Settings My Schedule
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Voicemail Settings
The settings for your voicemail to email can be
changed here. The mailbox number and name cannot
be changed by you. Your mailbox number is the
same as your extension number.
You can change your Password (PIN) and your email
address. This is the email address that a copy of
your voicemail message will be sent to. To
enable voice mail to email, select yes. Your
voicemail will be sent to your email account as
an attachment. To delete all voicemail and only
receive it as email select yes. Allows user to
rerecord message Allow callers to dial ) for
the operator from the mailbox. Messages can be
automatically deleted from the voicemail system
after a programmable number of days. Since you
may have your messages in email and in the
voicemail system, this eliminates the need to
cleanout old messages in thevoicemail system.
When a new message comes into your voicemail box,
it will be sent to your email and remain in your
voicemail box. If you do not want your message
waiting light to come on with new messages,
select this. If you want to hear the caller ID
along with your messages select yes. The
envelope message plays the number of new and old
messages and the time and date the message was
left.
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Call Forwarding
Your extension can be forwarded to another
number. This can be setup for Unconditional,
Busy, No Answer or Unavailable
Unconditional Forwarding This always forwards
all Incoming calls to the number in the box.
Choose the PSTN Option to send calls to a regular
phone number like home or a cell phone. To
forward to another extension select the extension
from the drop down list. To turn forwarding off,
choose the disabled option.
If you choose to forward unconditional, the
options can be enabled and disabled from your
phone by dialing the codes for forward on (91),
forward off (90) or change forward number (92).
If you wish to use the busy, no answer or
unavailable forwarding, you cannot change it from
the phone. Only Unconditional forwarding can be
enabled or disabledfrom your phone.
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Follow-Me
To set up your Follow-Me settings, select Numbers
and settings from the Follow-Me menu. The Follow
me feature will attempt to call an alternate list
of numbers if callers are not able to reach you
at your extension.

Follow-Me Options Play an optional message
notifying callers that the system will attempt to
reach you. Record the callers name and play it
to you for screening calls. You will be offered
the opportunity to press 1 to accept or 2 to
reject the call. Play an unreachable message to
the caller. Setup allows to create a list of
numbers for Follow-Me to call. Set the priority
number for calling additional numbers. Setting
them all the same means they will be called at
the same time. Setting the priorities to
different values like 1, 2, 3 will result in
trying 1 first, 2 second and 3 third. The Use
check box must be selected to enable calling a
number.
?
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My Phone Settings
My Phone Settings allow you to change how the
buttons are programmed on your phone. You can add
speed dial numbers, monitor the busy status of up
to 5 other phones and add feature buttons
There are 20 soft key buttonsin the top button
mapping section on IPitomy IP550 phones. They
are grouped in groups of 5 with a more key to
display the next group.
Select the button type from the drop-down list.
Bill
4 5 6
1 2 3
Type in a label. This is what you will see on the
screen.
Type in the value (the number you want for speed
dial) or select from the drop-down list.
The button programming screen has the buttons
numbered 1 thru 20. The numbers start on the
left side and move down and over to the right
side.
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My Schedule
Each extension comes with a schedule. The
Schedule is a way to send your calls to alternate
destinations based upon date and time. This
feature requires that the schedule feature is
enabled. You should consult your System
Administrator before using this feature.
Choose the In Hours Destination
Choose the Outside Hours Destination
Select Forwarding Options
Set the Hours
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• IPitomy Outlook Dialer
• The IPitomy Outlook Dialer automatically detects
  contacts and telephone numbers in outlook. It
  displays a toolbar in Outlook to give quick
  access to its functions and allows you to place
  phone calls to any contact or number in outlook.

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IPitomy Desktop Call Manager (DCM) IPitomy
Desktop Call Manager gives IPitomy users powerful
desktop control of their business communications
environment.  With DCM you can see at a glance
who is on the phone or away from their desk. 
Integrated presence management allows users to be
more productive.  The Integrated chat feature
allows another channel of communications with
co-workers while they are on a call. Configurabl
e for Standard Users/Attendant - View the status
any number of extensions and user presence
status.  Text Chat with other users.  Complete
call control of telephone from desktop.  Retrieve
calls that are leaving a voice mail message.
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Call Manager
Active call display
Monitored extensions
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Select Extensions to Monitor
Edit
Select Monitored Extensions
View all or selected extensions
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Call Manager
Monitor the Status of Selected Phones

• GREEN idle
• RED on a call
• LIGHT GREEN ringing phone

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Call Manager
Carlo Romeo 129
BLF
0
IM / Chat
of VM messages
Online Status (presence management)
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Call Manager
Personal desktop features
Dial
Transfer
Park
Listen to VM (screening)
Pickup VM (screening)
Hang-up
Record
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Place a Call

• In the MY CALLS box, type the telephone number or
  extension or click on the extension.
• Click DIAL.
• The speaker on your IP550 will beep notifying you
  the call is being connected in handsfree mode.
• Alternatives to handsfree mode
• Pick up the handset, or
• Press the SPEAKER button twice to switch to
  headset mode.

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Transfer a Call

1. In MY CALLS type the destination extension or
   click on the extension.
2. Highlight the call you want to transfer.
3. Click TRANSFER.

User Tip 1 To transfer a call directly to
voicemail without ringing the extension, put in
front of the destination extension number 2233
User Tip 2 A short cut for calling or
transferring directly to the voicemail of a
monitored extension without ringing the
extension Click on the envelope associated with
that extension. The and extension number will
automatically display in MY CALLS 2233 Then
simply click DIAL or TRANSFER.
2233
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Park a Call

1. Highlight the call you want to park.
2. Click PARK.

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Screening Calls in Voicemail Listen

1. Highlight the active call that is in your
   voicemail.
2. Click LISTEN TO VM to listen as the caller leaves
   you a voicemail message.

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Screening Calls in Voicemail Pickup

• Highlight the active call that is in your
  voicemail.
• Click PICKUP VM to pull the call out of
  voicemail.
• The speaker on your IP550 will beep notifying you
  the call is being connected in handsfree mode.
• Alternatives to handsfree mode
• Pick up the handset, or
• Press the SPEAKER button twice to switch to
  headset mode.

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Terminate a Call

1. Highlight the active call.
2. Click HANGUP to terminate the call.

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Record a Call

1. Highlight the active call.
2. Click RECORD to start recording the call.
3. To stop recording, click STOP REC.

STOP REC
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Playback Recorded Calls

1. From the EDIT drop down menu, select View Call
   Recordings
2. From this webpage you can listen to, download,
   and delete recorded calls.

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Instant Messaging
To initiate an instant message

1. Double click on the balloon for the extension
   you want to IM.
2. Type your message.
3. Click SEND.

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Instant Messaging
To view/respond to an instant message

1. Double click on the balloon for the extension
   you want to IM.
2. View the text message.
3. Type a response.
4. Click SEND.

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Call Manager

• Display up to 40 extensions per screen
• Scroll to see additional extensions
• Resizable screen components
• Requires Microsoft Windows XP or Vista
• No support for Mac or any other OS, including
  earlier versions of Windows

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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Extensions
Extension Capacity Up to Up to 100 Up to 250 Up to 500
Import Names and Email Adresses YES YES YES YES
Auto -- Create Extensions and Voice Mail Boxes YES YES YES YES
Auto Provisioning - IP550 Phones YES YES YES YES
SIP Extensions YES YES YES YES
Analog Extensions YES YES YES YES
Extension Mass Editing NO YES YES YES
Telephone Button Mapping Control YES YES YES YES
Auto Discovery YES YES YES YES
Auto Provisioning - IP550 Phones YES YES YES YES
Multiple Registrations YES YES YES YES
Virtual Extensions YES YES YES YES
Extension Schedules YES YES YES YES
Control Permissions For Each Extension YES YES YES YES
Multi Digit Extensions Variable Length YES YES YES YES
Find Me Follow Me YES YES YES YES
Busy Lamp Monitoring YES YES YES YES
Message Indicator Including Number of Messages YES YES YES YES
Park Indicators for Park and Park Retrieval YES YES YES YES
Do Not Disturb Indicated as Busy Lamp YES YES YES YES
Hot Desking  - IP550 Phones YES YES YES YES
Different Caller ID Per Extension YES YES YES YES
Unique Music on Hold Per Extension NO YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
IPitomy Smart Personal Console IPitomy Smart Personal Console IPitomy Smart Personal Console IPitomy Smart Personal Console IPitomy Smart Personal Console
Recent Calls List YES YES YES YES
Return Calls by Clicking YES YES YES YES
Voice Mailbox Administration YES YES YES YES
Return Calls From VM Using Caller ID YES YES YES YES
Change Telephone Button Mapping From Console YES YES YES YES
Configure Personal Schdule Routing YES YES YES YES
Configure Find me Follow Me YES YES YES YES
Configure Call Forwarding YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
IPitomy Desktop Call Mangaer - Manager/Operator (Optional) IPitomy Desktop Call Mangaer - Manager/Operator (Optional) IPitomy Desktop Call Mangaer - Manager/Operator (Optional) IPitomy Desktop Call Mangaer - Manager/Operator (Optional) IPitomy Desktop Call Mangaer - Manager/Operator (Optional)
Easy Click to Transfer YES YES YES YES
Multiple Calls Visibility YES YES YES YES
View all Users Call Status YES YES YES YES
Transfer Calls YES YES YES YES
Retrieve Call While Caller Leaves Message in Voice Mail YES YES YES YES
Record Calls with One Click NO YES YES YES
Monitor Calls With One Click YES YES YES YES
Park Calls YES YES YES YES
Retrieve Parked Calls YES YES YES YES
See Caller ID on All Calls YES YES YES YES
Whisper Coaching/Real Time Advice Feature YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
IPitomy Personal Call Manager User/Agent (Optional) IPitomy Personal Call Manager User/Agent (Optional) IPitomy Personal Call Manager User/Agent (Optional) IPitomy Personal Call Manager User/Agent (Optional) IPitomy Personal Call Manager User/Agent (Optional)
View call status YES YES YES YES
Transfer calls YES YES YES YES
Retrieve call from Voice Mail While Leaving Message YES YES YES YES
Park Calls YES YES YES YES
Retrieve Parked Calls YES YES YES YES
See Caller ID on All Calls YES YES YES YES
View Call Status YES YES YES YES
Transfer Calls YES YES YES YES
Retrieve Call From Voice Mail While Leaving Message YES YES YES YES
Record Calls NO YES YES YES
Monitor Calls YES YES YES YES
Park Calls YES YES YES YES
See Caller ID on all calls YES YES YES YES
Whisper Coaching/Advice Feature YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Trunk Types Supported
SIP  Trunks YES YES YES YES
Analog Phone Lines YES YES YES YES
T1/E1 Phone Lines NO YES YES YES
Branch Office Networking YES YES YES YES
Call Control
Hold YES YES YES YES
Supervised Transfer YES YES YES YES
Blind Transfer YES YES YES YES
Park Calls YES YES YES YES
Do Not Disturb YES YES YES YES
Forwarding - Unconditional, No Answer, Busy,Unavailable YES YES YES YES
Record NO YES YES YES
Group Pickup YES YES YES YES
Pause YES YES YES YES
Conference YES YES YES YES
Transfer to VM YES YES YES YES
Off Premise Transfer YES YES YES YES
Directed Call Pickup YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Voicemail
Access Voicemail From Anywhere YES YES YES YES
Voicemail to Email YES YES YES YES
Automatic Mailbox Creation YES YES YES YES
Control From Desktop YES YES YES YES
Message Notification YES YES YES YES
Access Voice Mail While Greeting is Played YES YES YES YES
VM Folders YES YES YES YES
Group Message NO YES YES YES
Multiple VM Greetings YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
IPitomy Call Center Informal - Included IPitomy Call Center Informal - Included IPitomy Call Center Informal - Included IPitomy Call Center Informal - Included IPitomy Call Center Informal - Included
Unlimited Call Queues YES YES YES YES
Permanent Queue Members YES YES YES YES
Custom Music on Hold Per Queue YES YES YES YES
Ring All YES YES YES YES
Round Robin YES YES YES YES
Fewest Calls YES YES YES YES
Least Recently Called YES YES YES YES
Random YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Formal Call Center / ACD -  (Optional)
In Queue Call Routing NO YES YES YES
Route When a Queued Caller Presses  Any Digit NO YES YES YES
Queue Caller Timeout NO YES YES YES
Queue Member Circuit Limit NO YES YES YES
Route When Max Queue Length Reached NO YES YES YES
Route When No Members Logged In NO YES YES YES
Priority Based Call Distribution NO YES YES YES
In Queue and Across Queue Priorities NO YES YES YES
Queue Exit Menu NO YES YES YES
Skills Based Routing NO YES YES YES
Members Never Busy NO YES YES YES
Announce Position in Queue NO YES YES YES
Announce Estimated Hold Time NO YES YES YES
Announcement Frequency Control NO YES YES YES
Log-in Queue Members NO YES YES YES
Real Time Queue Status NO YES YES YES
Historical Queue Logs NO YES YES YES
Historical Queue Statistics NO YES YES YES
Agent Log In NO YES YES YES
Agent Log Off NO YES YES YES
Route When Queue Empty NO YES YES YES
Acknowledge Call NO YES YES YES
Auto Log Off NO YES YES YES
One-touch Log in/Log off NO YES YES YES
Queue Member Presence NO YES YES YES
Agent Only Extensions NO YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Unified Communications
Support for Soft Phones YES YES YES YES
Voice Mail to Email YES YES YES YES
Video Calls YES YES YES YES
Presence Management YES YES YES YES
Multi-Media Collaboration YES YES YES YES
Fax Server Integration (Optional Fax Server) NO YES YES YES
FAX to Email .PDF Attachment (Optional Fax Server) NO YES YES YES
FAX from Desktop (Optional Fax Server) NO YES YES YES
Fax Direct to DID YES YES YES YES
Conference Bridge YES YES YES YES
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IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Conferencing
Conference Participants 8 party 32 party 32 party 32 party
Simple Conference Calls YES YES YES YES
Meet Me Conference Center YES YES YES YES
Listen Only Conference Calls YES YES YES YES
Mute / Unmute YES YES YES YES
Lock / Unlock YES YES YES YES
Increase/Decrease Conference Volume YES YES YES YES
Eject Last User YES YES YES YES
Increase/Decrease User Volume YES YES YES YES
Use any Call Type - SIP, TDM, T1 or Analog YES YES YES YES
Conference via Handset YES YES YES YES
66
IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Paging and Intercom
2-way Intercom YES YES YES YES
1-way Paging YES YES YES YES
Overhead Paging YES YES YES YES
Night Ringing YES YES YES YES
Page to Branch Office YES YES YES YES
Direct Paging and Intercom YES YES YES YES
Music On Hold
Custom Music on Hold YES YES YES YES
Music on Hold Included YES YES YES YES
Music on Hold Per Extension NO YES YES YES
Simple to Upload Music Files YES YES YES YES
Queue Specific Music on Hold YES YES YES YES
67
IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Voice Menus
Play Audio Message YES YES YES YES
Record Audio Message YES YES YES YES
Unlimited Voice IVR Menus YES YES YES YES
Upload Pre Recorded Prompts and Messages YES YES YES YES
Dial Extension YES YES YES YES
Send to Voicemail YES YES YES YES
Send to External Number YES YES YES YES
Go to Another  Menu YES YES YES YES
Go to Group YES YES YES YES
Schedule Based Routing YES YES YES YES
Alter Caller ID YES YES YES YES
Dial By Name Directory - First Name or Last Name YES YES YES YES
Call Routing Simplified YES YES YES YES
68
IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
WEB Based Administration
Administrator Controls YES YES YES YES
User Controls YES YES YES YES
Program Phones Remotely YES YES YES YES
Call Center Manager Control YES YES YES YES
Operator Call Control YES YES YES YES
Recording Monitoring
Call Recording YES YES YES YES
Recording Accessed from Desktop NO YES YES YES
Call Monitoring YES YES YES YES
Logging Reporting
Current Calls YES YES YES YES
Call Logs YES YES YES YES
Call Reporting NO YES YES YES
Queue Status NO YES YES YES
Queue Reports NO YES YES YES
Error Log YES YES YES YES
69
IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
Custom Audio Recordings
Recording Voice Prompts YES YES YES YES
Multple Languages YES YES YES YES
Voice Prompts Included YES YES YES YES
Business Hours and Schedules
Day/Night Schedule YES YES YES YES
Operator Can Force Day/Night Schedule YES YES YES YES
Routable Schedules YES YES YES YES
Schedules for Each DID YES YES YES YES
Schedules for Each Extension YES YES YES YES
70
IPitomy System IPitomy System IPitomy System IPitomy System
IP1000v2 IP1200 IP2000 IP5000
System Tools
System Diagnostics YES YES YES YES
Automatic Configuration YES YES YES YES
Easy Backup Tools YES YES YES YES
Multiple Codec Support YES YES YES YES
Notification by Text Message After Hours YES YES YES YES
71
Charlie Dennie cdennie_at_fiberworxoffice.com Office
304-720 9861 Cell 304-741-2054
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