Quality Management Standards for Software Sector

1
Quality Management Standards for Software Sector

• U.S. TAG for ISO TC 176 Quality
  ManagementWashington, DC 26-Aug-04
• John Walz
• IEEE Software Systems Engr. Standards
• Quality Management Planning Chair
• johnwalz_at_ameritech.net

2
Software / Info. Tech. Market

• 1.4 trillion Business
• The global information technology (IT)
  procurement industry, which includes
  telecommunication equipment, computer systems
  hardware, software licenses, semiconductors, and
  IT services, should now be around 1.4 trillion
• Gartner Dataquest, 1 Aug. 2002.

3
Software / Info. Tech. Employment

• 3,196,000 Employment (US BLS, 2002)
• 500,000 Computer Programmers
• 675,000 Computer Software Engineers
• 394,000 computer applications software engineers
• 281,000 were computer systems software engineers
• 979,000 Computer Systems Analysts, Database
  Administrators, and Computer Scientists
• 468,000 Computer systems analysts
• 186,000 Network systems and data communications
  analysts
• 110,000 Database administrators
• 23,000 Computer and information scientists,
  research
• 192,000 All other computer specialists
• 758,000 Computer Support Specialists and Systems
  Administrators
• 507,000 Computer Support Specialists
• 251,000 Network and Computer Systems
  Administrators
• 284,000 Computer and Information Systems Managers
  

4
Are Software / IT organizations using ISO 9001?

• ISO 90012000
• N. America has 41,000 ISO 9001 registrations
  QSU, Aug04
• 80 US software org. people voted in TC176 SC2
  on-line survey
• US TAG to TC 176 membership involved in software
  / IT?
• ISO/IEC JTC1
• ISO/IEC 900032004 Software interpretation guide
  just out
• 50 software / systems documents
• Working to harmonize collection with IEEE
• IEEE Software Systems Engineering (S2ESC)
• 40 software / systems documents since 1981
• 700 membership on balloting pool
• SEI CMMI v1.1 2002
• Aligned with ISO/IEC 15504
• Over 1000 reviewers, field trials, ROI studies,
  US DoD funding
• Seems to have U.S. mind share
• What is the defacto standard for Software / IT
  org.?

5
Quality Management Planning Group Agenda

• IEEE Software Systems Engineering (S2ESC)
  Policy for Quality Management
• Quality Management Work Group Membership
• ISO/IEC 90003 Application of software to ISO
  9001
• Proposed IEEE 90003 version with addendum
• JTC1 SC7 New Work Item Guidelines for
  application of ISO 9001 to System Life Cycle
  Processes
• S2ESC Liaisons to other QM related groups

6
IEEE S2ESC Relationship to Quality Management

• Policy Statement
• S2ESC standards have the goal of consistency with
  the quality management standards of ISO TC176
• S2ESC commits that ISO 90012000 will provide the
  principles and concepts for a quality program in
  future updates of the IEEE software systems
  engineering standards.
• S2ESC commits that ISO/IEC 900032004 will be
  recognized as the primary document for guidance
  of the application of quality systems for
  organizations involved with systems containing
  software and will serve as the basis for updates
  of standards involving quality systems in the
  IEEE software systems engineering standards

7
IEEE-S2ESC Planning Group on Quality Management
Systems

• Membership
• John Walz
• Scott Duncan
• U.S. TAG volunteers
• Wayne Blazek
• Eugene Kirsch
• Duane Allen

8
ISO/IEC 900032004
Software engineering -- Guidelines for the
application of ISO 90012000 to computer software

Technical committee / subcommittee JTC 1/SC 7
ICS 35.080 Software development and system
documentation 03.120.10 Quality management and
quality assurance
9
ISO/IEC 900032004 w/ JTC1 SC7 References
Guidelines for the application ofISO 90012000
to computer software
10
Add IEEE S2ESC References
IEEE90003
11
Guidelines for the application of ISO 9001 to
System Life Cycle Processes (15288)

• Three requirements, listed below, are identified
  as top-level requirements for the study teams
  work
• Ensure that the objectives and coverage of ISO
  9001 and ISO/IEC 15288 act in a complementary.
• Remove or describe differences in terminology of
  the two standards.
• Clarify the boundaries between the two standards
  to identify where the two documents overlap or
  where there are gaps.
• Requirements for the new Technical Report
• 1. Clearly identify the areas of applicability of
  ISO 9001 and ISO/IEC 15288, and the interfaces
  between the two documents, that eliminates
  conflict and overlap, to ensure an integrated
  application of the requirements of these two
  standards.
• 2. Wherever possible, use a common,
  understandable set of terms and vocabulary from
  ISO 9001 and ISO/IEC 15288.
• 3. Where inconsistencies in terms and vocabulary
  appear, provide an explanation of the
  differences, and clarification on the
  application/usage of such terms, to promote a
  common understanding.
• 4. Facilitate the mapping of terms from the two
  standards, into the terminology of the
  enterprise, organization or project.
• 5. Use this Technical Report as an aid in
  monitoring, reviewing, auditing or assessing an
  enterprise, organization or project, as a means
  of evaluating technical performance, at
  appropriate levels, to identify findings.
• 6. Use this Technical Report as a basis of
  recommendations for future revisions of ISO 9001
  and ISO/IEC 15288 (or its successor standard), to
  improve the interface/inter-relationship between
  the two standard(s). This will better align these
  two standards and improve the usability of both
  of them in future updates.
• 7. A key achievement of this Technical Report
  must be to simplify the joint application of
  these two standards. To that end, the scope
  (field of application) of this Technical Report
  shall be defined, so that it is clear what is
  covered.
• ISO/IEC JTC 1/SC 7 N3041

12
QMS Planning Group Task List

• IEEE 900032004 review association
• Executive Committee contributions on which S2ESC
  standards relate to ISO 9001 Clauses
• Individual S2ESC Industry standards experts
  assigned for confirmation and additions of
  specific standards Clauses
• Reformat additional matrix at clause level
• Possibly add an errata sheet
• Create Ballot Pool, including selected non-S2ESC
  experts
• IEEE/ASQ 900032005 extension
• Possible ASQ Z1 review approval publication
• New S2ESC PARs for missing coverage
• Contribution to ISO 90012008 Amendment
• Contribution to ISO/IEC 900032008 Amendment
• Possibly replacing guidance text with reference
  to specific JTC1 IEEE S2ESC standards

13
IEEE S2ESC Liaisons to other QM related groups

• US TAG to TC 176
• ASQ divisions SW, QM, EC
• SEI CMMI
• Telecom TL 9000
• Aerospace AS 9100
• Auto ISO 16949
• Medical Device ISO 134852003
• QAI / CSQA
• Project Mgmt PMI

14
Broaden S2ESC membership

• Need to invite industry software experts, who
  cross into other sectors and QM related
  membership, for P90003 Work Group and/or Ballot
  membership
• Call for volunteers from US TAG to TC176