Increase Enterprise Competitiveness thru Professional MSP Services

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Increase Enterprise CompetitivenessthruProfessio
nal MSP Services

• Jacob Chiang, CEO Of GenieNRM Inc.
• jacob_at_GenieNRM.com

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Agenda

• Importance Of Management
• Common Issues Of Management
• Implementing Issues Of Management
• The Emerging MSP Services
• HiNet Professional MSP Services
• Conclusion

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Importance Of Management

• Reputation
• Investors cut away 4 billion from eBays market
  value -- anticipating the damage its 22 hours
  outage has done to the loyalty of its 3.8 million
  users.
• Productivity
• I will have to add one more seat for each one
  second delay of response time., said one call
  center manager.
• Revenue
• According to Zona Research, 70 of all users will
  click away if e-commerce web response time is
  greater than eight seconds.

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Common Issues Of Management

• Performance Management
• How to collect and analyze performance data for
  trend and reliability.
• Monitoring Surveillance
• How to quickly resolve problems to minimize
  outage, reduce fault numbers and maximize
  availability.
• Fault Management
• How to automatically dispatch and track fault to
  maximize staff efficiency.

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Consideration Of Implementing

• Integration Effort
• Building management system is expense and time
  consuming.
• Integration Risk
• Due to lack of domain expertise, over 65
  enterprises failed to customize their management
  system, said Meta Group.

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The Emerging MSP Services

• Definition Of MSP
• MSP provides IT customers with bundled offerings
  consisting of hosted software and services (for
  systems management functions in the case of an
  MSP) that are accessed over a network and sold on
  a subscription or rental basis., said IDC.
• Benefit Of MSP Services
• Instant on management solution for IT devices at
  lower risk within higher RASA (reliability,
  availability, scalability, affordability).

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HiNet Professional MSP Features
Info Collection
Access Policy
Performance Info
Performance Management
Resource
SLO Monitoring
Dispatch Policy
Subscription
Event Info
Monitoring Surveillance
Track Policy
Root Analysis
Ticket Info
Fault Management
Billing Policy
Usage Info
Contract Management
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HiNet MSP Performance Report
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HiNet MSP Remote Monitoring
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HiNet MSP Fault Management
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HiNet MSP Operating Procedures
Access Group
Staff
This group, mostly IT managers, is authorized to
access quality info.
Staff
Dispatch Group
Mail
Pager
FAX
Staff
This group, mostly engineers, is authorized to
access quality and ticket info.
Mail
Pager
FAX
Staff
Resources
Staff
Staff
Staff
Staff
Staff
This group, most managers, will be sequentially
notified If events is not solved in specific
intervals.
Escalate Group
3rd Party Maintainer
Access Group
3rd Party Maintainer
You can assign 3rd party company to response
system faults.
Dispatch Group
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Conclusion

• The intuitive web interface of HiNet MSP is good,
  but the operating procedures behind are its
  spirits, also its real strength.
• HiNet MSP provides off-shelf management tools at
  lower risk within higher RASA.
• You can maintain reputation, productivity or even
  revenue thru HiNet professional MSP services.

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Thanks You

• Jacob Chiang, CEO Of GenieNRM Inc.
• jacob_at_GenieNRM.com