IT Executive Steering Committee Meeting

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IT Executive Steering Committee
presented by Ben Berry, Chief Information
Officerben.berry_at_odot.state.or.us
May 11, 2007
CIO Update- CIO
Update- IS Strategic Plan Update- Legislative
Response to ODOT IT Related POPs- Integrated
Systems ERP Update- IS Budget Update
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May 11, 2007 1000am Noon
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Acceptable Use Policy
Internet Use Options A) No Personal Use Model
B) Limited
Personal Use Model

• Limited Personal Use Feedback
• Cost/resources to monitor compliance of no
  personal use  -- agencies believe it should be
  random monitoring
• Several State agencies would prefer limited
  personal use lunches and breaks only.
• Managers time wasted determining if a particular
  Internet access was for business or personal use.

• No Personal Use Feedback
• The focus is on improving security and reducing
  risk.
• In-sync with States no personal gain rules.
• Sends a message that we dont trust employees.
• Concern that with too restrictive a policy, the
  state may have difficulty attracting younger
  employees.
• DOR implemented this as policy and saw an 80
  reduction in network traffic and higher
  productivity. 
• DORs message to employees emphasized the reason
  for the more restrictive policy was for security
  staff appear to accept that rational. 

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Camera Cell Phone Use

• On 2/10/05 "The Ethics Committee with
  guidance from the Director's office has decided
  that it is not appropriate for us to purchase
  cell phones with camera capability for our ODOT
  business use."
• Ethics Committee Decision. Shortly after this
  decision, the Ethics Committee was asked to
  review its decision because it was cost effective
  for some employees to use camera cell phones. In
  April 2005, the following revision of the Ethics
  Committee decision was made
• "An ODOT Appointing Authority or designee may
  authorize the purchase of cell phones with camera
  capability, on a case by case basis, where there
  is a demonstrated business need for an employee
  or crew to have this technological capability. We
  are cognizant of public perception, but a limited
  use of camera phones has proven to be a cost
  effective tool that helps ODOT staff to do their
  work faster, better, and cheaper."
• 2) Cingular Vendor. Cingular plans to limit cell
  phones available to state employees to only
  camera cell phones. All the new cell phone
  contracts are not yet fully settled. Second,
  according to DAS, the available cell phones
  change on a monthly basis. Third, as of now,
  Cingular does not offer cell phones that do not
  have camera capability.
• 3) Vendor Coverage Varies. ODOT cannot limit the
  choice of cell phone service to its employees
  because each company does not cover all areas of
  Oregon equally well.
• 4) Ethics Committee Consensus. ODOT may have
  crossed a social threshold. Camera cell phones
  are becoming so ubiquitous that it is probable
  that soon ODOT employees will not be able to
  purchase one without camera capability.
  Therefore, the matter has been revisited by the
  Ethics Committee. There is consensus in the
  Ethics Committee that the limitation on camera
  cell phones should be lifted.
• 5) Misuse Consideration. Misuse of this
  technology can be avoided with internal controls
  because supervisors can check if employees are
  inappropriately sending pictures, causing the
  State a loss.
• DECISION For business needs, does IT ESC
  approve the use of cell phones with cameras?

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Advanced Unified Messaging View in
Microsoft Outlook Client
For end user productivity, voice messages appear
in an integrated email voicemail
box. Voicemail is indicated by subject heading
and microphone icon. Access to VM Email from
Outlook Exchange Investigations could include
email voicemail discovery
DECISION Does IT ESC want to include voice and
email in one directory?
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CNIC Strategic Timeline
SDC Migration Project Completion
SDC Program
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State Data CenterBreak/Fix Incidents Status
ODOT Q1 2007
Closed 49
215
221
Opened 51
Severity 1 Level Incidents 7
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State Data CenterTotal Break/Fix Incidents
OpenEnd of Month
16 14 12 10 8 6 4 2 0
ODOT Open Incidents
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State Data CenterNew Infrastructure Support
RequestsODOT Q1 2007
Closed 42
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28
Opened 58
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State Data CenterNew Infrastructure Support
Requests OpenedEnd of Month
16 14 12 10 8 6 4 2 0
ODOT Open Requests
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State Data CenterChange Management Requests by
Service DomainQ1 2007
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State Data CenterChange Management Requests by
Service DomainQ1 2007
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Mainframe Upgrade with Zipp Processor
The Zipp processor makes the z-Series enterprise
server more efficient and significantly expands
its workload processing for the System z9's IFL
(Linux), zAAP (Java), and now zIPP (DB2 database)
specialty engines.
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Statewide Initiatives Impact

• Enterprise Portfolio Management. All statewide
  enterprise projects ought to be managed as a
  single portfolio. It won't help the agencies
  much for SDC, EISPD, Security, DAS HR, etc. each
  to have their own view of scope of work to be
  done by agencies. The attached spreadsheet is an
  example of this, but there is a need for DAS to
  track multiple requests for agency work across
  the entire scope of how they are asking agencies
  to help make enterprise wide improvements.
• Work Breakdown Structure. There should be some
  standard work breakdowns and processes
  established to feed into the enterprise
  portfolio. This would establish commonly
  understood project types and gateways that
  projects go through.
• Enterprise Portfolio Reporting. Once the project
  is established, there should be agreed upon,
  regular reporting about the status and plans for
  the projects.
• Time Reporting. There should be agreed upon time
  reporting on the project, to include hours spent
  by DAS as well as the agencies.
• Secure Web Site for Reporting. Each enterprise
  project ought to have a secure website, wiki, or
  some venue to communicate and, hopefully,
  collaborate with agencies.

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How are we doing?
Customer Satisfaction
Central Services Customer Service Survey

• Half of the ODOT Supervising Managers are
  surveyed each year about their level of
  satisfaction with the IS service.
• Im glad to be able to share the results which
  show we are making improvements in all areas
  between 2006 2007.

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2006 Customer Satisfaction
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2007 Customer Satisfaction
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ISB and All of Central Services
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Timeliness of Service for Nine Years
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The Goal Introduce Wireless Wide Area Network
Service
WLAN SSL-VPN
WWAN Site-to-Site SSL-VPN
Agency Headquarters
Employees using Agency managed and controlled
laptops
SSL-VPN
End point terminals controlled and managed via
Commercial Wireless Vendors
Authorized partners and customers
Telecommuters Contractors
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Thin and Thick Client Wireless Architecture using
SSL-VPN Application Layer Security
Remedy
Users
Frame Relay or
Remedy ARS
Network
SSL-VPN
Commercial
Aeroprise
Commercial
Radio Access Net
or BEA/
Core
MobileAware
Network
Private
APN
Potential Wireless Applications

• Truck Inspection
• Incident Response Vehicles
• Road Inventory
• License Lookup
• Over Dimensional Permits
• Trucks Over Scale
• On-Call

Inspection
Application
Users
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Roadside Wireless Initiative
BlackBerry
Roadside Mobile Computing
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Wireless Access to Remote Facilities Initiative
End to End Netmotion persistent VPN
ODOT servers
2.5G/3G WWAN
Internet/Frame Relay
Netmotion Server
WWAN Router
ODOT LAN
Commercial Radio Access Network
Remote Facilities
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CIO Update
The Future of ODOT IT!"