M2DAxiom Group Air Service Platform

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M2DAxiom Group Air Service Platform

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... and Amex GM to utilize our Clients Negotiated Air Fares with preferred vendors ... Centralized Airline Ticket Billing option facilitates easy reconciliation ... – PowerPoint PPT presentation

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Title: M2DAxiom Group Air Service Platform

1
M2D/Axiom Group Air Service Platform

Benefits and Service Options

2
Background

M2D/Axiom Business Travel Group Air Reservation
Specialists only focus is group air, including
White Glove services for your Executive/VIP and
international travelers!
The Group Air Reservation Specialists are
specifically trained to help guide travelers
through the reservations process to ensure the
travelers are booking within their companies
guidelines of the meeting.
Axiom has Three Business Travel Centers that
offer Group Air Services Phoenix AZ, Linton ND,
and Tampa FL.
The three sister offices use standardize
processes so that calls may flow between the
centers at any given time to help maintain
customer service levels.

3
The Future is Now
The centralization of the group business enables
M2D/Axiom to focus specifically on our customers
group air needs and exceed their expectations.
Some of the benefits include, but are not limited
to
Axiom Group Travel Desk

Designated Group Air Planner
Specialization of labor pool
Enhanced leverage with suppliers and vendors
Online reports available for client access
On-line and off-line servicing can be provided
from consolidated environment
Air fare analysis in advance to help with
budgeting
Onsite group air support if requested
Multiple GDS servicing

BTC
4
Organizational Structure and Role Clarity
Senior Leadership Service Deliver Leaders
Senior Planners

Support client needs and
expectations for group travel
Partner to develop contractual
basis for relationship
Ensure follow through on
agreement via the performance
management process

Develop and
manage
Implementation Plan
Utilize Standardized
processes and
testing to control and
reduce potential errors
Provide relationship
support throughout
group integration
Manage tools and
reporting in conjunction
with client

Group Air Planner
Tampa Operations
Phoenix Operations
Linton Operations

Adhere to and exceed service level commitments
Serve as partner Business Continuation Locations
Utilize Standard processes to ensure quality and
customer satisfaction
Ongoing monitoring of performance management
through robust leader coaching

5
Group Air Service Platform

Two Convenient Service Options

Telephonic
Air travel reservations made via designated
group air team
The group air team is responsible to ensure the
travel is booked within the specific meeting
guidelines outlined
Our team will obtain approvals for fares over the
specified fare cap or any deviation approvals.
Hours of operations 8AM8 PM EST
Monday - Friday

Electronic
Air travel reservations made via online
interface, spreadsheet, email request or online
registration sites
Reservations, confirmed within 3 working days
Group air will provide an email template that can
to used to ensure all applicable information is
gathered
The electronic option gives our clients the
flexibility to send in requests at their
convenience
Hours of operations 8 AM8 PM EST
Monday - Friday

6
Group Air Planner Critical Role

Axiom Group Air Planners are experts in group
air.
Partner with our Client and Amex GM to implement
accounts onto the Group Air Platform
Clients point of contact for initiating new
group movements and upcoming business
Establish operational logistics with the
designated agents relative to our Clients
meeting needs and specifications
Work with our Client and Amex GM to utilize our
Clients Negotiated Air Fares with preferred
vendors
Partner with our Client and vendors to assist in
negotiating possible group fares, zone fares or
block space depending on the parameters of the
meeting
Manage tools and reporting in conjunction with
client needs and requests
Provide relationship support throughout group
integration