Lingwell Croft Surgery - PowerPoint PPT Presentation
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Title:
Lingwell Croft Surgery
Description:
... Nurse Practitioner. No Triage. 3rd Available Appointment. GP-4.48 Nurse ... Nurse Practitioner Training. Improve Telephone Consultations. Contingency Planning ... – PowerPoint PPT presentation
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Title: Lingwell Croft Surgery
1
Lingwell Croft Surgery
- A True Story.
2
The Practice
- Practice Population 13,200
- 6 WTE GPs / 3 WTE Nurses
- Not PMS
- No Nurse Practitioner
- No Triage
- 3rd Available Appointment
- GP-4.48 Nurse 6.18
3
The Bad Points
- Dissatisfied Staff
- Dissatisfied Patients
- Stressed GPs
- Overworked Nurses
4
The Good Points
- Good Building
- Paperless
- Good Quality Data
- Teamwork
5
Something Had To Be Done..
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GP Capacity and Demand Analysis
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Nurse Capacity and Demand Analysis
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PDSAs
- Team Approach
- DNAs
- New Appointment System
- Reception Rota -Early Morning Calls
- Appropriateness of Appointments
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PDSAs
- GP and Nurse Telephone Consultations
- Moving clinics
- Appointment Length
- Flexibility- Clinicians Book Appointments
10
The Effect
- 48 Reduction on GPs third available appointment
- 68 Reduction on Nurses third available
appointment - 90 Patients get an appointment on their day of
choice
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What Next?
- Recruit HCA
- Nurse Practitioner Training
- Improve Telephone Consultations
- Contingency Planning
- Patient Satisfaction Survey
12
The Aim
- Happy Patients
- Happy Reception Staff
- Happy Nurses
- Happy GPs
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