Creating%20the%20NOW%20Attitude%20

1
Creating the NOW Attitude Our Iceberg is
Melting Model

• Prepared by
• James J. Messina, Ph.D.

2
Handling the Unexpected

• Our Iceberg is Melting model
• Importance of sense of urgency
• Ways to instill the sense of urgency
• Obstacles of complacency

3
Our Iceberg Is Melting

• A story about an iceberg colony whose future is
  uncertain

4
Our Iceberg Is Melting

• Fred finds problem and needs to instill sense
  of urgency

5
Our Iceberg Is Melting

• Fred needs to inform colony of potential
  problem and possible solutions

6
Our Iceberg Is Melting

• Fred seeks help of others to overcome
  complacency of the group

7
NoNo
8
The 80-20 Principle

• 20 Doers vs.
• 80 Non-doers (NoNo)
• Doers
• Responsible for the survival of life
• Must always face negative criticisms of non-doers
• Non-doers (NoNo)
• Complacent, comfortable stubborn
• Usually the ones to point the finger of blame
  first Why me?, Its not fair. or It wont
  work.
• Need to move more people into the Doers

9
Major Obstacles of Complacency

• The absence of a major crisis
• Too many visible resources
• Low standards of performance
• Organizational structure that focuses employees
  on narrow functional goals
• Internal measurements that focus on the wrong
  performance indexes

10
More Major Obstacles of Complacency

• Human nature of denial
• Too much happy talk from upper management

• Lack of sufficient performance feedback from
  external sources
• Kill the messenger culture

11
Instilling the Sense of Urgency

• How do YOU put the wheel in motion?
• How do YOU get the NOW attitude?

12
(No Transcript)
13
YOU MUST DISRUPT THE STATUS QUO MENTALITY

14
How to disrupt the Status Quo

• Create a Crisis
• Eliminate examples of excess
• Set revenue, productivity customer satisfaction
  so high that they can not be meet by present
  business practice
• Increase departments responsibility for overall
  business performance
• Send more data about customer satisfaction to
  employees

15
More on How to disrupt the Status Quo

• Insist on confronting unsatisfied relationships
  immediately
• Use consultants in manager meetings to drive
  honest discussions use of more relevant data
• Stop happy talk when not appropriate
• Bombard people with information on future
  opportunities/rewards organizations current
  inability to pursue those opportunities

16
The achievement of excellence can only occur if
the organization promotes a culture of creative
dissatisfaction.

• -
• Lawrence Miller

17
Do YOU Have What it Takes to Create the NOW
Attitude ?

18
Eight Step Process to Successful Change by John
Kotter

• Set the Stage
• 1. Create a sense of Urgency
• 2. Pull together the guiding team
• Decide What to Do
• 3. Develop the change vision and strategy

19
Eight Step Process to Successful Change by John
Kotter

• Make it Happen
• 4. Communicate for Understanding and Buy in
• 5. Empower others to act
• 6. Produce short-term wins
• 7. Dont let up
• Make it Stick
• 8. Create a new culture

20
Summary

• Why is it important for YOU to have a sense of
  urgency in the face of change?
• What are the obstacles that can stop YOU in the
  process of change?
• Do YOU understand the ways to instill the sense
  of urgency?

21
References

• John P. Kotter and Holger Rathgeber (2005). Our
  Iceberg is Melting Changing and Suceeding Under
  Any Conditions. New York St. Martins Press.
• John P. Kotter (1996). Leading Change. Boston
  Harvard Business School Press.
• John P. Kotter and Dan S. Cohen (2002). The
  Heart of Change Real-Life Stories of How People
  Change Their Organizations. Boston Harvard
  Business School Press.
• Our Iceberg is Melting website
  http//www.ouricebergismelting.com/