Mystery Shopping

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Mystery Shopping

• A well-stocked mystery shopping toolbox includes
• Flexible form design
• A variety of survey delivery options
• Real-time reporting

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Mystery Shopping

• Advanced program design tools
• Data Integrity
• Skip patterns
• Auto-fill
• Calculations
• Error detection
• Speed of delivery

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Go Beyond Mystery Shopping
Customer Satisfaction Get the other side of the
story Mystery Shopping measures company
performance against company standards (with
objective mystery shoppers) Customer
Satisfaction measures customer satisfaction with
your companys performance (with subjective
customer feedback)
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Go Beyond Mystery Shopping
You need BOTH sides of the story to know if your
company is meeting your standards and if those
standards are good enough for your
customers! Our system captures customer
satisfaction data in three ways ICR web
surveys IVR phone surveys IMR mobile
surveys (web and text enabled cell phones)
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Shopper Management
Advanced Shopper Management Testcaster - Our
unique testing software is a powerful shopper
testing and training tool. Well ensure that the
shoppers for your locations are well qualified to
perform your shops to your standards. Extended
Shopper Profile - We go past the standard
demographic questions and gather information
about shoppers specific to the your industry.
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Chameleon Shop Views
In minutes, we can build the customized shop view
of your dreams with our incredible drag and drop
Chameleon technologies.
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Chameleon Shop Views
First pick from one of our themes
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Chameleon Shop Views
Then decide which data to include
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Chameleon Shop Views
Instantly create a shop view with important data
points
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Chameleon Dashboards
. Chameleon Dashboards deliver that all-important
Execu-View within seconds
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Chameleon Dashboards
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Chameleon Dashboards
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Chameleon Dashboards
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Chameleon Dashboards
Chameleon Dashboards Smart POV technology
can Limit all managers to seeing only their
areas Optionally allow managers to see selected
company-wide results Optionally allow location
managers to compare their results against nearby
locations (i.e. peer results)
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Chameleon Dashboards
For unparalleled convenience and mobility, the
Chameleon Mobile Dashboard app is slated for
release in Q4 2011.
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Analytic Drill Down Reporting
Mountains of data are useless without the tools
to find the truly valuable nuggets within. Our
System gives you the precision tools to dig out
the actionable truths with just a few clicks
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Analytic Drill Down Reporting

• Our suite of over 20 standard reports has been
  carefully selected to meet your needs.
• Your system comes complete with a variety of
  reports in these categories
• Location Reports
• Survey Reports
• Trending and Graph Reports
• Multiple Survey Reports
• Manager Reports
• Demographic Reports
• Monthly and Annual Reports

• Premium Reports
• Data Mining/Cross Tab Reports SPSS- style data
  analysis made easy! Use filters to generate
  subsets of data (e.g. show results for only male
  shoppers) on any report or generate full
  cross-tab reports.

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Analytic Drill Down Reporting
Survey Drill Down Survey Summary and answer
Summary Present your entire survey in one
summary. Reveal charts and summary information
on any question of interest. Reveal details on
any shop that included a particular answer.
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Analytic Drill Down Reporting
Level Drill Down (Location Wizard) Serve up an
eagle eye view of the upper levels of your
company. Cut through the layers of
subdivisions, locations, shops and answers
until the real cause behind the scores is
revealed.
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Analytic Drill Down Reporting

• Location Wizard

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Analytic Drill Down Reporting
Geographic Drill Down (Map-tastic!) Control
the world literally! From there, you can dive
into countries, states, provinces and counties
and examine your data from a brand new
perspective.
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Report Revue
Get a Sneak Preview with Report Revue! Where to
begin? Fire up our Report Revue, an online
jukebox of short demos of each report
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Distribution Options
On demand Online reporting is available 24/7
with up-to-the-second results On publication
Receive shops the moment our editors complete
them On trigger Instant notifications when a
certain score, a certain answer or any number of
conditions are triggered On Schedule Email
personalized web links to every manager with a
few clicks
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System Benefits
Unparalleled server performance and
stability Completely online, can be accessed
from any computer with a web browser Multiple
levels of backups in multiple locations 24/7
Web access