Applying a Knowledge Mapping Technique

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Applying a Knowledge Mapping Technique

• Derek Hoy
• Glasgow Caledonian University

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Maps
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Social Network Analysis of the 9-11 Terrorist
Network
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• The Real Underground

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A Definition of Knowledge Mapping

• A knowledge map describes what knowledge is used
  in a process, and how it flows around the
  process.
• It is the basis of determining knowledge
  commonality, or areas where similar knowledge is
  used across multiple processes
• It describes
• who has what knowledge (tacit),
• where the knowledge resides (infrastructure), and
  
• how the knowledge is transferred or disseminated
  (social)
• IBM Global Services- Technique Paper 2000

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Purpose

• The basic purpose of knowledge maps is to enable
  both
• knowledge definition and
• knowledge sharing
• Charles Egbu

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Focus of mapping
USAID Knowledge for Development
Seminar http//knowledge.usaid.gov/KfD_Seminar_2.
pdf
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Types of map
USAID Knowledge for Development
Seminar http//knowledge.usaid.gov/KfD_Seminar_2.
pdf
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Process-Based Knowledge Mapping
Deborah Plumley, 2003 http//www.destinationkm.com
/print/default.asp?ArticleID1041
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Sample Knowledge Map

• USAID Knowledge for Development Seminar
• http//knowledge.usaid.gov/KfD_Seminar_2.pdf

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high level map
detail
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high level industry process map
detail level
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Glass Recycling - Three levels of map

• Road Map
• simple high level graphic view of the industry
  process
• Knowledge Map
• more detailed diagram includes knowledge
  utilisation, roles and competencies
• Topic Map (Knowledge Base)
• detailed network based on process model
• rich associations to any level of detail
• web-based

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The Glass Recycling Industry Road Map
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Glass Recycler
Glass
Markets
Collection
Glass Distributor
Drivers
Results
Tactics
Strategies
Increased Market
Processes
Roles
Sources
Processes
Roles
Sources
Legislation
Share
Company
Company
Sales
Management
Management
Database
Database
Increased End
Markets
Identify good practice in
Increased
collection systems
Key Staff
Market Share
Knowledge
Staff
Cont. Delivery
Sales Staff
Knowledge
Explicit
Increased
Identify sales
Knowledge
Throughput of Glass
strategies
Market
Subsequent
Explicit
Collection
logistical Staff
Developing
Revenue
Knowledge
Contractural
Agreements
Implement quality
Industry
Deliver to
Contractural
control systems
Manual Staff
Regulations
Market
Agreements
Legislation
Industry
Implement health
Office Staff
Regulations
safety systems
Tacit
Knowledge
Develop staff
development
initiatives
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The Glass Recycling Industry Knowledge Map
collection
1
2
strategies
drivers
tactics
results
recycling
markets
distribution
4
3
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• Senior Management Competencies
• Understanding of Industry Dynamics
• Who Senior Management
•  
• What They need an understanding as to how the
  various factors which influence the industry such
  as legislation, regulations, industry targets,
  media and supply / demand affect the industry and
  how this in turn affects their own organisation.
• To do this they must also understand the nature
  and size of their own organisation.
•  
• Where This is at the very early stage of the
  process and is often at the conceptual stage or
  where they may have heard of a particular
  opportunity to expand or develop their business.
  
•  
• When This may either be when the companys
  looking to diversify or when their demand for
  glass increases perhaps due to end market
  opportunities.
•  
• Importance 1 2 3 ?
•  
• Success 1 2 3 ?
•  
• Reasons Recycling in general is in relatively
  stages in the UK. This has led to many
  organisations entering the market at an early
  stage where regulatory drivers and legislation
  are being developed, which has led to a grass
  roots level of understanding of how the industry
  changes.
• The introduction of organisations such as Remade
  Scotland, WRAP, SEPA, DEFRA and industry
  associations have helped support the uptake of
  any changes affecting the industry.

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The Glass Recycling Industry Knowledge Map
collection
1
2
strategies
drivers
tactics
results
recycling
markets
distribution
4
3
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The Glass Recycling Industry Knowledge Map
collection
2
1
drivers
strategies
tactics
recycling
markets
results
distribution
4
3
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The Glass Recycling Industry Knowledge Map
collection
2
1
recycling
markets
strategies
drivers
tactics
results
distribution
4
3
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The Glass Recycling Industry Knowledge Map
collection
2
1
recycling
markets
distribution
4
3
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The Glass Recycling Industry Knowledge Base
based on concept map of glass recycling
viewed throughthe web
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Glass Recyclingknowledge base

• Glass Manufacturing
• In recent years the glass manufacturing industry
  have invested in glass reprocessing equipment
  which can refine the quality of glass cullet they
  receive from the collectors/recyclers.
• Their continued investment now allows them in
  some cases to take glass straight from the
  collection systems without prior processing.
• Related topics
• more specific
• sourcing recycled glass
• sourcing raw materials
• types of manufactured glass
• selling glass
• supplied by
• waste glass collection
• recycled glass
• recycled glass distribution

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topic map
web server