Mapping Career Ladders and Lattices and Building Competency Models

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Mapping Career Ladders and Lattices and Building
Competency Models

• The American Hotel Lodging Association

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OVERVIEW OF THE LODGING INDUSTRY
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TOURISM EFFECTS ON OUR ECONOMY

• Spending averages 1.5 Billion per day
• Generating 545 Billion in sales
• Paying 166 Billion in travel-related wages
• Paying 94.4 Billion in federal, state and local
  taxes
• Employing one of every seven Americans either
  directly or indirectly

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THE LODGING INDUSTRY

• Lodging Industry (USA)
• 53,500 properties
• 4.1 Million rooms
• Employing 1.8 Million
• 108 Billion Revenue

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EMPLOYMENT STATISTICS

• 2000 TO 2010
• Jobs will grow by 14
• of workers will grow by 12
• Lodging employment will grow by 36
• (1.8M to 2.5M)

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One-four hospitality managers plan to add new
jobs in 2004
Careerbuilder.com Hiring Trends in Hospitality,
2004
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MYTHS

• Lodging industry is one of servitude not
  service
• Lodging Industry only offers low pay jobs
• Lodging Industry offers little or no advancement

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REALITY

• Over 200 different positions available in the
  Lodging Industry
• A High School education and hard work can lead to
  upper management and a solid long-term career
• Upward mobility available without HS Diploma
• One of the most portable careers in the world
• An industry of high quality service

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Career Ladders in Lodging
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CAREER PATHS

• Rooms Division
• Food Beverage
• Sales
• Marketing
• Human Resources
• Information Technology

• Accounting
• Customer Service
• Facilities Management
• Recreation
• Horticulture
• Design Construction

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Importance of Career LaddersTo Hotel Employees

• Lodging industry promotes from within
• Attaining competency in each position necessity
  for progressive growth
• Allows for career lattice as well as career
  ladder

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Importance of Career LaddersTo Hoteliers

• Retention
• Professionalism
• Guest Satisfaction
• Bottom Line Savings

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Source California Career Ladder to the 21st
Century
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Professional Credentialing

• Industry Certification

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Competency Based Career Paths

• Hotels moving toward competency based models for
  pay and promotions
• In-house training
• Certification
• Distance learning
• Community College
• University

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Lifelong Learning Opportunities
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Educational Venues

• Non-traditional Workforce Development
  System
• High School
• Distance Learning Certificate Diploma
• Career Technical School
• Community College
• University

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Contact Information

• Jeff Gerber
• Director of Workforce Development
• American Hotel Lodging Association
• 800-349-0299 Extension 8103