DIPLOMA IN MECHATRONICS ENGINEERING

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Nanyang
Polytechnic

• DIPLOMA IN MECHATRONICS ENGINEERING
• COMMUNICATION SKILLS 2 (EG2013)
• SURVEY REPORT
• On Coffee House

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• Project Supervisor
• Ms Sakun
• Team Member
• Cai Ruishu (025819U) -Leader
• Lin Yalai (021719H)
• Joyce Cher (025874Y)
• Siow Jiong Cheng (024762G)
• Zheng Ye (023777J)

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• Acknowledgements
• We wish to express our gratitude to the
  following
• Our lecturer, Ms Sakun, for providing the format
  of the survey report and going through of the
  data of our report.
• School of Engineering (Mechatronics) students
  and lectures by giving their precious time for
  helping doing the survey.
• The coffee companies involve in this report for
  giving us valuable information about them.

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• TABLE OF CONTENTS
• Title Page
• Acknowledgements
• List of Illustrations
• Abstract
• Introduction
• Purpose Statement
• Background / Problem
• Scope
• Method of enquiry
• Body/Findings/Discussion
• History of Spinelli
• History of Coffee Bean
• History of Starbucks
• Spinellis Price List
• Coffee Beans Price List
• Starbucks Price List
• Survey Summary
• Comparison and Analysis

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• ABSTRACT
• Coffee can only be bought in Food Junction and
  canteens in NYP. Therefore, we decided to do a
  survey with fifty students and lecturers from the
  school of Engineering(Mechatronics) to see if
  they would like to have a coffee house in school
  where different varieties of coffee will be
  served. We concluded that Coffee Bean was the
  most popular coffee house preferred after
  detailed comparison and analysis of the survey.
  If there were to be a coffee house in school, we
  would recommend Coffee Bean.

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• Introduction
• Purpose Statement
• The Purpose of this survey report is to find out
  what are the students of SEG Mechatronics choice
  for coffee house.
• Background / Problem
• There is no good coffee in Nanyang Polytechnic.
  There is also no wide of variety of coffee
  selection in Nanyang Polytechnic. Coffee is just
  sold in the canteen and they are not to many
  students liking in majority as it lacks of
  flavour.
• Scope
• This survey is only limited to the School of
  Engineering (Mechatronics) only. Three coffee
  companies would be compared. The areas being
  compared are prices, ambience, types of coffee
  and the location they would like for a coffee
  house in school. Lecturers are also asked to join
  in the survey, as they would also be patronizing
  the coffee house in the future.
• Method of Enquiry
• Information would be gathered from the Internet,
  from coupon booklets, from media presses and from
  magazines. The sampling designed used would be
  area sampling because the survey would be only be
  conducted in the school of Engineering
  (Mechatonics). It would thus be a cost effective
  and useful survey concerns decisions regarding
  location for a coffee house. Fifty people
  comprising of students and lecturers from the
  School of Engineering (Mechatronics) will be
  surveyed. The survey would be done during school
  lunch breaks.

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• Body/Findings/Discussion
• History of Spinelli
• Spinelli Coffee Company originated in San
  Francisco. Its first Singapore outlet opened its
  doors at the Amara Shopping Centre in February
  1996, followed rapidly by Change Alley, the
  Heeren and Robinson Point.
• Spinellis roots are in the purveying, roasting,
  selection and serving of premium arabica coffees.
  Its Singapore stores are an inviting combination
  of fine coffees and fresh baked goods with simple
  yet colourful interiors. Each site is designed to
  fit the feel of its location, giving a
  neighbourhood sense of individuality to the
  outlet. With the majority of outlets located in
  the banking district or in business parks, its
  target market tends towards the sophisticated,
  quality conscious coffee lover.
• Quality and freshness are the standards on which
  they create their success. Staff members are
  carefully trained in product knowledge and
  preparation methods. They provide friendly,
  knowledgeable, professional service, ensuring
  that customers are served a fresh, full-flavoured
  cup of coffee each time they visit their stores
  or purchase their beans.
• In December 1998 their state of the art,
  Probat-fired roasting plant commenced operation.
  Only the highest-grade arabicas are sourced from
  throughout the coffee growing world and imported
  raw for storage in their climate controlled
  warehouse. These high-grown arabicas are batch
  roasted each week and delivered fresh to their
  stores and wholesale clientele.
• Supplying a growing number of restaurants, clubs,
  office pantries as well as individual customers,
  Spinellis obsession with quality and emphasis on
  customer service has made them a popular choice.
  Complementary coffee making equipment and
  condiments are also sold to simplify coffee
  operations for their customers, whilst training
  and technical expertise offer professional
  support.
• While dedicated to Asia-wide expansion, Spinelli
  Coffee Company believes in slow, careful and
  targeted growth so as to remain focused on
  quality standards. Franchise enquiries are
  welcome as they aim to identify partners for
  their Asian growth and beyond.

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• History of CoffeeBean
• Herbert B. Hyman started The CoffeeBean Tea
  Leaf in 1963 with a dedication to excellence
  and quality, and his efforts made him the
  founding father of gourmet coffee in California.
• The Coffee Bean Tea Leaf has since grown into
  one of the largest privately- owned, family-run
  coffee and tea companies in the world.
• The endurance and popularity of The Bean, as it
  is affectionately referred to by devotees, can be
  attributed to the high standards that were
  established from the beginning. From
  trend-setting drinks like the World Famous Ice
  Blended, to the employees who become a part of
  the communities they work in, The Coffee Bean
  Tea Leaf has discovered the formula for a
  successful coffee and tea company.

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• History of Starbucks
• Starbucks history dates back to the year 1971
  where it opens its first location in Seattles
  Pike Place Market. Ever since, they have sought
  their exceptional coffee beans from around the
  world. At Starbucks, they are passionate about
  coffee. They seek out the finest beans the world
  has to offer, then carefully roast each and
  everyone to perfection, so customers can enjoy
  wonderful single-origin coffees and exclusive
  signature blends. This commitment to superlative
  quality is their promise to their customers. The
  end result is amazing delicious and aromatic
  Starbucks coffee. Starbucks now have a total
  current location of 6,294 outlets internationally.

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• Spinellis Price List
• Todays Brew Small 2.50 Medium 2.90 Large
  3.20
• Hot Tea Small 2.20 Medium 2.40 Large 2.60
• Expresso Single 2.50 Double 3.00
• Hot Milk Small 2.60 Medium 3.10 Large 3.50
• MacchiatoSingle 2.50 Double 3.00
• Ice Blended Drinks(Spins, Twist) Small Medium
  4.60 Large 5.00
• Cappucino Small 3.40 Medium 3.80 Large 4.10
• Americano Small 2.60 Medium 3.00 Large 3.40
• Latte Small 3.70 Medium 4.10 Large 4.40
• Café Mocha Small 4.00 Medium 4.30 Large4.60
• Hot CocoaSmall 2.50 Medium 2.90 Large 3.30
• Pastries, cookies, sandwiches and
• cakes range from 1.00 to 6.00

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• Coffee Beans Price List
• Todays Brew Small 2.60 Regular 3.00 Large
  3.40
• Hot Tea Small 3.20
• Expresso Single 2.80 Double 3.40
• Café Vanilla Small 4.30 Regular 4.70 Large
  5.00
• Macchiato Single 3.20 Double 3.80
• Ice Blended Drinks(Mocha, Vanilla,ultimate,blackfo
  rest) Small 4.40 Regular 5.40
• Cappucino Small 3.80 Double 4.20
• Tea Lattes Small 3.90 Regular 4.50 Large 4.90
• Americano Small 3.00 Regular 3.60 Large 4.00
• Latte Small 3.90 Regular 4.50 Large 4.90
• Café Mocha Small 4.30 Regular 4.70 Large 5.00
• Hot Cocoa Small 3.30 Regular 3.80 Large 4.30
• Pastries, cookies, sandwiches and
• cakes range from 1.20 to 7.00

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• Starbucks Price List
• Todays Brew Tall 3.30 Grande 3.70
• Hot Cocoa Short 3.50 Tall 4.00 Grande 4.50
• Expresso Single 3.00 Double 3.60
• Hot Milk Short 2.60 Tall 3.10 Grande 3.50
• Macchiato Single 3.20 Double 3.80
• Ice Blended Drinks(Coffee, Mocha, Rhumba,
  Caramel, Expresso)Short 4.40Tall 5.80 Grande
  6.10
• Cappucino Short 3.80 Tall 4.40 Grande 4.80
• Pastries, cookies, sandwiches and
• cakes range from 1.00 to 5.70
• AmericanoShort3.20Tall3.80Grande4.20
• LatteShort4.20Tall4.80Grande5.20
• Café MochaShort3.80Tall4.80Grande4,80
• Hot TeaShort2.70Tall3.00Grande3.40

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• Survey Report Summary
• Q1 Which coffee club do you prefer?

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• Q2 How many times do you visit a coffee club in
  a month?

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• Q3 How much money do you spend on each visit?

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• Q4 What type of coffee do you prefer?

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Q5 Which environment do you prefer?
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Q6 How do you like your coffee to be?
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Q7 What is/are your purpose/purposes of visiting
a coffee club?
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Q8 Do you wish to have wireless connection in
the coffee club?
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9 Who do you usually visit the coffee club with?
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Q10 How long do you normally stay in a coffee
club?
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Q11 How many people do you usually go with?
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Q12 What do you think of the coffee in NYP?
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Q13 Do you want a coffee club in NYP?
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Q14 Which coffee club do you hope to have in NYP?
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Q15 If you are only allowed to have one coffee
club in our school, where do you want it to be?
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ConclusionWe compared the price lists of the
three different coffee companies and we found out
that Spinellis price range was the lowest
compared to Coffee Bean and Starbucks. According
to the survey carried out, CoffeeBean was the
most popular coffee house with 40 votes,
followed by Starbucks with 38 votes. Spinelli
came in third with 11 votes. These included the
comparison of prices, ambience, location and
coffee varieties.
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RecommendationsWe recommend a Coffeebean coffee
house in SEG Canteen. We will write a proposal to
the management of NYP and also hand in this
survey report to let them know what students
think of the coffee in NYP and what coffee houses
they would like to have.
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Bibliographywww.coffeebean.com.sgwww.spinellic
offee.comwww.starbucks.com