Student Satisfaction Survey Results

1
Student Satisfaction Survey Results

• June 7, 2006
• INFO
• 4410 Green Heron Court
• Bonita Springs, Florida 34134
• 239-948-6632
• email eld_at_deamicis.net

2
Background

• During June of 2006 150 self administered
  questionnaires were distributed and collected
  amongst present Literacy Council students.
• The purpose of this survey was two-fold.
• To understand the goals of the present students
  in regard to their classes.
• To understand how the Literacy Council is meeting
  the needs and goals of its students.
• 
  Note A copy of the survey can be found
  in the appendix.

3
Executive Summary

• Literacy Council students want to succeed in
  their lives via enhanced communication skills.
• Studying English at the Literacy Council has
  helped the students succeed in their daily lives
  such as making purchases, going to the doctor and
  getting a better job.
• Students work hard with high attendance levels
  and most study outside of classes at least an
  hour per week.
• The Literacy Council teachers, tutors and staff
  received excellent ratings from their students.

4
Classes

• Students goals are to succeed via enhanced
  English communication skills.

Goals For Learning English
Goals For Learning English
Responses
Responses
Responses
Get a better job/wages/future 51 Communicate
with Americans-Doctors-bosses-make
friends 33 Help their Children 6 Integrate
into American culture 5 Make
purchases/obtain what I need 2 Future
Studies 2 To help others learn
English 1 Subtotal
100
5
Classes, cont.

• Studying English has helped Literacy Council
  Students succeed in many ways.

Studying English Has Helped Students
Responses
Responses
6
Classes, cont.

• Students who work with tutors and those in group
  classes report high attendance levels.
• 88 of students with tutors meet twice a week.
• 92 of students in group classes attend twice a
  week at least 75 of the time.
• Those student who miss sessions cite work and
  time constraint issues as the main cause.

7
Classes, cont.

• The Literacy Council classes are at the right
  level for their students.
• 88 of the students report that their classes are
  at the right level.
• 6 say that they are too easy.
• 6 say they are too difficult.

8
Classes, cont.

• Only 38 of the students report using the
  Literacy Council Computers this year.
• 100 of the students who use the computers report
  that the computers help them learn English.
• Of the 62 did not use the computer
• 33 said they had time constraints, taking care
  of family or working.
• 22 said they did not know how to use the
  computers
• 11 cited lack of transportation
• 11 said that they use a computer at home or at
  the library
• Others reported that they take lessons at Pueblo
  Bonita where there are no computers

9
Student Responsibilities

• Students are highly responsible.
• 71 of all Students study outside of their
  classrooms.
• Most study more than one hour per week.

Hours Spent Outside of Class Studying
10
Student Responsibilities, Cont.

• Students practice their English skills at work
  and in daily life.

English Practice Habits
Response
Responses
11
Student Responsibilities, Cont.

• 95 of all students encourage their friends and
  family to learn English also.

12
Staff

• The Literacy Council staff, tutors and teachers
  received high marks from their students.
• 99 of the students rated the staff excellent or
  very good.
• 98 of the students rated their teachers and
  tutors excellent or very good.

13
Program

• Students rave about the Literacy Council.

Things Students Like About The Literacy Council
Program
Responses
Response
14
Program, cont.

• When asked what the Literacy Council could do
  better, most students want them to continue the
  present program.

Suggested Improvements
Responses
Responses
15
Demographics of Respondents

• Sex
• Male 56
• Female 44

16
Demographics, cont.

• Ages of Respondents
• Age Percent
• 0-17 5
• 18-24 33
• 25-44 44
• 45-64 16
• 65 2
• Subtotal 100

17
Demographics

• Native Language
• Spanish 96
• Other 4
• German 2
• French 1
• Quiche 1
• Subtotal 100

18
Demographics, cont.

• Educational Level
• Less than 4th Grade 11
• 5-8 29
• 9-12 37
• Some College 10
• College Graduate 7
• Graduate Degree 7
• Subtotal 100

19
Demographics, cont.

• Country of Origin
• Mexico 50
• Guatemala 20
• Columbia 8
• Peru 3
• Venezuela 1
• Other 18
• Honduras 4
• Costa Rica 2
• El Salvador 2
• Germany 2
• Haiti 1
• Nicaragua 1
• Bolivia 1
• Cuba 1
• Dominican Republic 1

20
Demographics, cont.

• Occupations
• Maintenance 20
• Construction 15
• Homemaker 14
• Food Service 10
• Cleaning 10
• Landscaping 10
• No Answer 6
• Retail 6
• Office 3
• Farming 2
• Unemployed 2
• Caregiver 1
• Hairstylist 1
• Other 1
• Salesperson 1
• Subtotal 100