Methodology

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Methodology

• By Ah Bee Goh
• 952802.
• 20 Nov. 2010.

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The problem On- time corrective action of
quality and productivity tasks.
Remained unsolved
Not- on- time
willingness
execution
On- time
knowledge
Remained untouched
Fig. 1.0- 1.
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F1 and F2 fulfilled by applying ROFO Knowledge
management theories
F1-LACK OF KNOWLEDGE
F1-LACK OF KNOWLEDGE
GAP CLOSED
GAP CLOSED
GAP
GAP
F2-NO OWNERSHIP OF TOTAL PROCESS
F2-NO OWNERSHIP OF TOTAL PROCESS
FIG. 4.0-2
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METHODOLOGY
months 1 2 3 4
1. Literature review/schools of thought
2.Data collection sample survey, structured and unstructured interviews,published documents, journals, books etc
3. Statistical treatment of data.
4. Analysis
5. Validation of the analysis.
6. Discussion and findings
7. Conclusion
Fig. 1.0M
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Classification of knowledge workers

1. Top managers- CEOs and his direct reports.
2. Middle managers report to first line managers.
3. Professionals- accountants, engineers, planners
   etc.
4. Supervisors/ technicians
5. Production workers.

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Sample of hypothesis

• H0 no difference in knowledge levels among the
  knowledge workers.
• H1 there is difference in knowledge levels
  among the knowledge workers.
• H0 No difference in willingness in execution of
  jobs.
• H1 significant difference in willingness in
  execution of jobs.

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Activities Tools and Techniques Results
1.Literature review Critical review of journals and books. Knowledge management theories. ROFO model TQM. PDCA. 5WHY Proof of the gap from existing data available. Data compilation. Categorisation of schools of thought.
2. Investigate whether the gap exists in industries. Structure interview. Surveys. Survey data- proof of gap existing or not in private industries.
3. Investigate the knowledge level of the workers and professionals Survey questionsSURVEY QUESTIONS.doc random sampling. Categorisation of knowledge content in industries. High , average or low.
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Activities. Tools and techniques Results
4.Investigate gap exists between industries and academic research. Regression and correlation analysis. Correlation coefficient. Hypothesis testing. H0 H1 hypothesis. Significant or non- significant correlation.
5. Investigate whether there is a gap in execution culture among the various levels of staff. Tests of significance. Intereviews Random sampling. Observations. Qualitative judgment. Significant or not among the categories of difference.
6. Investigate whether there is a difference in learning culture Tests of significance. Intereviews . Observations. Experimental group. Qualitative judgment. Significant difference among the factories and levels of staff

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Schedule of interview

• Interview the staff at Schaffner Thailand EMC
  Pte. Ltd.
• 5 top managers.
• 6 middle managers.
• 10 professional staff .
• 4 supervisors and technicians.
• It will be carried out in the month of December.
• Interview the staff in Leica Instruments
  Singapore Pte. Ltd.
• 6 top managers.
• 8 middle managers.
• 10 professionals.
• 5 supervisors.
• It will be carried out by January / Mid February
  2011.

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Survey schedule

1. Schaffner EMC co Ltd.
2. Dec 2010 and Jan 2011
3. Leica instruments Singapore Pte Ltd.
4. Dec 2010 and Jan 2011

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References

• The Goal- by Eliyahu M.Goldratt and Jeff Cox.
  North River Press. 2nd edition, 1992. ISBN
  088427-061-0.
• Quality is free- Crosby, P. B. Mentor , New York,
  1979,
• Managing- Henry Mintzberg, FT Prentice Hall,
  2009.ISBN 978-0-273-70930-5
• The Tacit Dimension- Michael Polanyi , The
  Univerity of Chicago Press 1966. ISBN
  13-978-0226-67298-4.
• Knowing and Being- essays by Michael Polanyi .
  Edited by Marjorie Grene. The University of
  Chicago Press.1969.ISBN( cloth bound)
  0-26-67284-0. ISBN (paper back) 0-226-67285-9.
• Personal Knowledge Michael Polanyi. The
  university of Chicago Press. ISBN 13978
  -0226-67288-5.
• The Knowledge Creating Company- I. Nonaka.
• On Organisational Learning-Chris Argyris. 2nd
  edition. Blackwell Business 1999. ISBN
  0-631-21308-2

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References

• Intellectual Capital-Johan Roos, Goran Roos,
  Nicola Carlo Dragonetti and Leif Edvinsson.
  Maxmillan Business. 1997. ISBN 0-333-69479-1.
• Harvard Business Review on Knowledge management-
  a Series of knowledge articles Libray of Congress
  Catalogue Card nimber 98-234096.1998.
• Winning Jack Welch and Suzy Welch. Harper
  Collins Publisher. 2005. ISBN0 00719769 1.
• How Dell Dose It- Steven Holzner. Tata- McGraw
  Hill Publishing Company.ISBN 0-07-061181-5.

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Thank you very much for your attention.
Any questions?
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Activities. Tools and techniques Results