Did You Hear What I Said

1
Did You Hear What I Said

• Listening Skills for the Hard of Hearing

2
Lets Take a Listen

• Assessing Your Skills as a Listener
• Why Dont We Listen?
• Levels of Listening
• The Formula
• Active Listening

3
How Good of a Listener Are You?
4
Why Dont We Listen?

• Takes effort.
• Competition for attention.
• We think we already know what someone is going to
  say.
• Speed Gap
• We dont know how.

5
Four Levels of Listening

• The Non-Listener
• The Marginal Listener
• The Technical Listener
• The Active Listener

6
How do we know when someone is not Listening?

• Eye Contact
• Facial Expressions
• Posture
• Movement
• Placement
• Tone

7

• Facts/Content Emotion
• MEANING

8
Attending vs Pretending

• Capture the whole message.
• Gauge the whole flow.
• Demonstrate Respect.

9
Adding Concentration to the Mix

• Eliminate distractions.
• Take notes.
• Visualize the message.
• Speak up when you are slipping,
• Ask questions.

10
Active Listening

• From the Speakers Perspective
• Door Openers
• Echoing
• Probing
• Checking the subject

• Verify Your Understanding
• Reflecting the Feelings
• Capturing the Content
• Reflective Paraphrasing
• Relating when it counts.

11
Thank you
Make Presentation much more fun