Train The Trainers

1
Train The Trainers

• Tools for Process Improvement Team Leaders

Rod Wells Quality Management
2
Team Leader Tool Kit

• Understanding of Team Dynamics
• Facilitation Skills
• Data Collection Knowledge
• Organizational Communication Skills

3
Team Dynamics

• Four stages of team development
• Forming - learning stage people are cautious
• Storming - leaders start to emerge energy may
  focus on each other instead of the problem
  beware of dominant personalities
• Norming - understanding of the project and how to
  attack it some people start helping others
• Performing - real change being made team
  enjoying success

4
Facilitation Skills

• Know how to manage meetings
• arrive early and make sure everything is in place
  and functioning
• create an agenda and stick to it
• define roles (who will take minutes, etc.)
• set ground rules (phones, breaks, etc.)
• always evaluate the meeting afterwards
• Brainstorm to generate ideas
• Organize ideas, identify priorities, drive
  decision making
• Know Thyself
• dont pretend to be an expert if youre not
• dont tell jokes if youre not good at it
• if youre not assertive, find someone who is to
  keep things moving forward
• just because youre good with a hammer doesnt
  mean everything is a nail

5
Data Collection

• Avoid the temptation to demonstrate your
  knowledge of statistics match the techniques to
  the audience
• Be careful in how you sample, analyze data and
  present conclusions
• Understand the concept of variation
• Understand bias in sampling
• Know the difference between correlation and cause
  and effect
• Know the difference between accuracy and
  precision
• Understand how people lie with statistics
• The rich will benefit disproportionately from
  this tax reduction.
• Dont start with the conclusion be objective and
  let the data tell the story
• If it isnt working, STOP
• GIGO

6
Organizational Communication

• Consider Storyboards to make the project visible
  and encourage feedback and involvement from
  others outside the Team
• Consider a Team Center where the culture of
  improvement can have a home
• Celebrate the process, not just the results

7
Dealing With Difficult People

• There are three types of people in most meetings
  or seminars
• Learners
• Vacationers
• Prisoners
• Deal with negative people by focusing on their
  issue, not their behavior. Dont take it
  personally. Control your response.
• Acknowledge the importance of what talkative
  people have to say, but also emphasize the
  importance of sticking to the schedule.
• Consider talking to disruptive people during
  breaks.
• Above all, dont let someone else control your
  meeting.